{"id":38409,"date":"2026-02-20T19:19:50","date_gmt":"2026-02-20T19:19:50","guid":{"rendered":"https:\/\/www.aurorainbox.com\/?page_id=38409"},"modified":"2026-02-20T19:20:58","modified_gmt":"2026-02-20T19:20:58","slug":"colaboracion-en-equipo","status":"publish","type":"page","link":"https:\/\/www.aurorainbox.com\/en\/team-collaboration\/","title":{"rendered":"Team Collaboration"},"content":{"rendered":"
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Team Collaboration<\/span><\/h6>

Your Team Working Together, Not Separately<\/h2><\/div>

No more chaos with each salesperson having their own WhatsApp account. With Aurora Inbox, your entire team works in a single shared inbox where everyone sees what's going on, no one steps on anyone else's work, and no customer goes unanswered. Total visibility, real coordination, zero missed messages.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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WhatsApp<\/h4><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Messenger<\/h4><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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MORE ORDER<\/span><\/h6>

Assign Any Conversation to the Right Member with One Click<\/h2><\/div>

Every customer deserves a clear responsible person. With Aurora, you assign any conversation to a salesperson, support agent or supervisor with a single click. The assigned agent receives immediate notification and the rest of the team knows who is in charge. Zero duplication, zero confusion.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tACTIVATE AURORA!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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MORE PRODUCTIVITY<\/span><\/h6>

Leave Private Notes That Only Your Team Can See<\/h2><\/div>

Sometimes you need to share context with your team without the customer seeing it. Aurora's internal notes are inserted directly into the conversation, visible only to your team. Document agreements, warnings, special instructions or any details the next agent needs to know before responding.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDISCOVER AURORA!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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MORE Efficiency<\/span><\/p>

Mention a Colleague and Involve them Instantly<\/h3><\/div>

You don't need to leave the conversation to ask for help. Type @name inside any chat and your colleague receives an immediate notification with the context of the conversation. Ideal for asking technical questions, escalating a case or requesting approval for a discount without interrupting the flow of care.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Testimonials<\/span><\/p>

Find out what our clients think<\/h2><\/div>
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\"\"<\/a><\/div>
Ana Nilo<\/a><\/h5>

Previously, it was very difficult to have control of the conversations and clients that arrived through WhatsApp Business. With Aurora, we have been able to implement service processes and improve collaboration between the different departments of the Company.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Anglo-educational<\/a><\/h5>

Thanks to Aurora Inbox, our internal communication on WhatsApp has improved a lot. We manage to streamline responses to our clients and improve the quality of our service. With conversation transfer and Chatbot we can provide specialized solutions quickly and efficiently, this has improved our overall customer experience and strengthened our sales.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Pretty Chic<\/a><\/h5>

Aurora Inbox has helped us improve communication with our clients. Before, we lost chats and it was very difficult to remember the process we followed with each client. Now, thanks to the features of labels, notes and Chatbots for messages, we achieve faster and more efficient responses, which improves our customer service and allows us to offer a more complete service. I didn't have any difficulty learning how to use it!<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Natural Vision Opticians<\/a><\/h5>

Since we started using Aurora Inbox, our communication with our customers has improved significantly. Chatbots, scheduled messages, and broadcasts allow us to win back old customers and increase trust in our service, and the excellent support makes the transition easy. Additionally, Aurora streamlines our daily work, allowing us to focus on other important tasks. I highly recommend Aurora if you want to improve your communication with your customers.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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All Conversation History, Even If You Change Agent<\/h3><\/div>

When a customer is reassigned, the new agent does not start from scratch. Aurora keeps the entire conversation history visible to the entire team: every message, every shared file, every internal note and every reassignment change. The customer never has to repeat what he or she has already said.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Control What Each Team Member Can See and Do<\/h3><\/div>

Not everyone needs access to everything. With Aurora roles, you define who can see all conversations (supervisor), who can only see theirs (agent), and who has full control of the configuration (admin). This way you protect sensitive information and each person has exactly what they need to do their job.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Stop Losing Customers due to Lack of Coordination<\/h3><\/div>

Unify your team in a single inbox, assign conversations with a click and coordinate with internal notes and mentions. Your team will respond faster and no customer will be left unattended.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Colaboraci\u00f3n en Equipo Tu Equipo Trabajando Juntos, No por Separado Se acab\u00f3 el caos de cada vendedor con su propia cuenta de WhatsApp. Con Aurora Inbox, todo tu equipo trabaja en una sola bandeja compartida donde todos ven lo que pasa, nadie pisa el trabajo del otro, y ning\u00fan cliente se queda sin respuesta. Visibilidad total, coordinaci\u00f3n real, cero mensajes perdidos WhatsApp Instagram Messenger M\u00c1S ORDEN Asigna Cualquier Conversaci\u00f3n al Miembro Correcto con un Clic Cada cliente merece un responsable claro. Con Aurora, asignas cualquier conversaci\u00f3n a un vendedor, agente de soporte o supervisor con un solo clic. El agente..<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38409","page","type-page","status-publish","hentry"],"yoast_head":"\nAurora Inbox | El Mejor Agente De IA Para Tu Empresa<\/title>\n<meta name=\"description\" content=\"Mejora Tu Atenci\u00f3n al Cliente y no pierdas ninguna oportunidad con el Agente de Inteligencia Artificial y CRM de Aurora Inbox.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aurorainbox.com\/en\/team-collaboration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aurora Inbox | El Mejor Agente De IA Para Tu Empresa\" \/>\n<meta property=\"og:description\" content=\"Mejora Tu Atenci\u00f3n al Cliente y no pierdas ninguna oportunidad con el Agente de Inteligencia Artificial y CRM de Aurora Inbox.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.aurorainbox.com\/en\/team-collaboration\/\" \/>\n<meta property=\"og:site_name\" content=\"Aurora Inbox\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100089808166715\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-20T19:20:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/WhatsApp.svg-ezgif.com-optiwebp-1-80x80.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@aurorainbox\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Aurora Inbox | The Best AI Agent For Your Business","description":"Improve your 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