{"id":38894,"date":"2026-04-29T20:06:48","date_gmt":"2026-04-29T20:06:48","guid":{"rendered":"https:\/\/www.aurorainbox.com\/?page_id=38894"},"modified":"2026-08-26T22:30:05","modified_gmt":"2026-08-26T22:30:05","slug":"aurora-insights","status":"publish","type":"page","link":"https:\/\/www.aurorainbox.com\/en\/aurora-insights\/","title":{"rendered":"Aurora Insights"},"content":{"rendered":"<p><!--\n  Aurora Insights showcase page.\n\n  Built on the Gigas theme's own building blocks:\n    - Bootstrap 5.0.2 (.container, .row, .col-md-*) is loaded by the theme.\n    - Section title pattern: .section-title-wrapper.feature-title .title-wrap > h6.sub-title\n      with the dash decoration coming from the theme's :before\/:after on .sub-title.\n      Light sections add .title-dark for the dark dash variant.\n    - Typography (Montserrat 500\/300\/600, purple subtitle-dots, etc.) inherits from\n      Elementor's site-wide CSS that is loaded on every page.\n\n  Custom CSS is restricted to: section background bands, the dashboard mockup,\n  priority pills, the rules list \/ prompt cards, the FAQ accordion, the final\n  CTA gradient band, button variants. Everything else is Bootstrap + theme classes.\n\n  Publish through the WP theme default page template (page.php).\n\n  Publish:\n    dotnet run --project Aurora.SEO.Publisher -- \\\n      --publish-page Pages\/aurora-insights.html \\\n      --slug aurora-insights \\\n      --title \"Aurora Insights\"\n--><\/p>\n<style>\n.ai-section { padding: 80px 0; }\n.ai-section-sm { padding: 56px 0; }\n.ai-band { background: #fbfafd; }\n.ai-band--dark { background: #0d1e50; color: #ffffff; }\n.ai-band--dark .section-title, .ai-band--dark .feature-box-title { color: #ffffff !important; }\n.ai-band--dark .section-content { color: rgba(255,255,255,0.75) !important; }\n.ai-band--dark .subtitle-dots { color: #f4c430 !important; }\n.ai-band--dark .section-title-wrapper .title-wrap > .sub-title:before { background: #f4c430 !important; }\n.ai-band--dark .section-title-wrapper .title-wrap > .sub-title:after { background: #0d1e50 !important; }\n.ai-card { background: #ffffff; border: 1px solid #e9eaee; border-radius: 14px; 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} }\n<\/style>\n<section class=\"ai-section\">\n<div class=\"container\">\n<div class=\"row align-items-center g-5\">\n<div class=\"col-md-6\">\n<div class=\"section-title-wrapper feature-title\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">Aurora Insights<\/span><\/h6>\n<h2 class=\"section-title\">The AI that reviews every conversation while your team sleeps.<\/h2>\n<\/p><\/div>\n<div class=\"section-description\">\n<p class=\"section-content\">Every night, Aurora Insights analyzes your team&#039;s conversations and delivers a prioritized list of broken promises, disgruntled customers, and unanswered questions. So you can start your day with the best to-do list you&#039;ve ever had.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"ai-cta-row mt-4\">\n          <a class=\"ai-btn ai-btn--primary\" href=\"https:\/\/www.aurorainbox.com\/en\/Identity\/Account\/Register\/\">Activate your free analysis!<\/a><br \/>\n          <a class=\"ai-btn ai-btn--ghost\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=5218114810953&#038;text&#038;type=phone_number&#038;app_absent=0\">Request a Demo<\/a>\n        <\/div>\n<\/p><\/div>\n<div class=\"col-md-6\">\n<div class=\"ai-dash\" role=\"img\" aria-label=\"Insights Dashboard Preview\">\n<div class=\"ai-dash-head\">\n            <span class=\"ai-dash-pulse\" aria-hidden=\"true\"><\/span><br \/>\n            <span class=\"ai-dash-status\">Asset<\/span><br \/>\n            <span class=\"ai-dash-meta\">\u00b7 Last analysis today 03:14<\/span>\n          <\/div>\n<div class=\"ai-dash-pills\">\n            <span class=\"ai-pri ai-pri--c\">3 Critical<\/span><br \/>\n            <span class=\"ai-pri ai-pri--i\">8 Important<\/span><br \/>\n            <span class=\"ai-pri ai-pri--n\">14 News<\/span>\n          <\/div>\n<div class=\"ai-dash-row ai-dash-row--c\">\n<div><span class=\"ai-dash-row-name\">Mar\u00eda Rodr\u00edguez<\/span> <span class=\"ai-dash-row-rule\">\u2022 Annoyed Customers<\/span><\/div>\n<p class=\"ai-dash-row-summary\">Customer expresses frustration after two follow-ups without response regarding their order.<\/p>\n<\/p><\/div>\n<div class=\"ai-dash-row ai-dash-row--i\">\n<div><span class=\"ai-dash-row-name\">Carlos M\u00e9ndez<\/span> <span class=\"ai-dash-row-rule\">\u2022 Broken Promises<\/span><\/div>\n<p class=\"ai-dash-row-summary\">The agent promised a quote on Tuesday, but it hadn&#039;t been sent by Thursday.<\/p>\n<\/p><\/div>\n<div class=\"ai-dash-row ai-dash-row--n\" style=\"margin-bottom: 0;\">\n<div><span class=\"ai-dash-row-name\">Ana Torres<\/span> <span class=\"ai-dash-row-rule\">\u2022 Competitor mention<\/span><\/div>\n<p class=\"ai-dash-row-summary\">Customer compared prices with a competitor; agent did not respond to the point.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ai-section ai-band\">\n<div class=\"container\">\n<div class=\"section-title-wrapper feature-title text-center mx-auto\" style=\"max-width: 760px; margin-bottom: 48px;\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">What it detects<\/span><\/h6>\n<h2 class=\"section-title\">Four types of findings to get you started.<\/h2>\n<\/p><\/div>\n<div class=\"section-description\">\n<p class=\"section-content\">Aurora Insights reviews every conversation in your inbox and flags what needs attention. Plus, two automatic detections that close themselves: <strong>inactive conversations<\/strong> and <strong>lost transfers<\/strong>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row g-4\">\n<div class=\"col-md-6 col-lg-3\">\n<article class=\"ai-card\" style=\"--ai-accent: #f4c430; --ai-accent-soft: rgba(244,196,48,0.18);\">\n          <span class=\"ai-tag\">Important<\/span><br \/>\n          <span class=\"ai-icon\"><svg width=\"22\" height=\"22\" fill=\"none\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M3 12h4l3-9 4 18 3-9h4\"\/><\/svg><\/span><\/p>\n<h4 class=\"feature-box-title\">Broken Promises<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px; margin: 8px 0 0;\">\u201cI\u2019ll send you the quote on Friday.\u201d Friday came and went, and nothing arrived. Aurora detects when an agent has promised something and hasn\u2019t delivered.<\/p>\n<\/article><\/div>\n<div class=\"col-md-6 col-lg-3\">\n<article class=\"ai-card\" style=\"--ai-accent: #d24545; --ai-accent-soft: rgba(210,69,69,0.1);\">\n          <span class=\"ai-tag\">Reviewer<\/span><br \/>\n          <span class=\"ai-icon\"><svg width=\"22\" height=\"22\" fill=\"none\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M16 16s-1.5-2-4-2-4 2-4 2\"\/><line x1=\"9\" y1=\"9\" x2=\"9.01\" y2=\"9\"\/><line x1=\"15\" y1=\"9\" x2=\"15.01\" y2=\"9\"\/><\/svg><\/span><\/p>\n<h4 class=\"feature-box-title\">Angry Customers<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px; margin: 8px 0 0;\">When a customer goes from &quot;I have a question&quot; to &quot;this is the third time,&quot; AI identifies it before it escalates.<\/p>\n<\/article><\/div>\n<div class=\"col-md-6 col-lg-3\">\n<article class=\"ai-card\" style=\"--ai-accent: #f4c430; --ai-accent-soft: rgba(244,196,48,0.18);\">\n          <span class=\"ai-tag\">Important<\/span><br \/>\n          <span class=\"ai-icon\"><svg width=\"22\" height=\"22\" fill=\"none\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M9.09 9a3 3 0 015.83 1c0 2-3 3-3 3\"\/><line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/><circle cx=\"12\" cy=\"12\" r=\"10\"\/><\/svg><\/span><\/p>\n<h4 class=\"feature-box-title\">Unanswered Questions<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px; margin: 8px 0 0;\">\u201cDo you ship to Monterrey?\u201d Among five other messages, it gets buried. Aurora finds it and puts it on the list for the next day.<\/p>\n<\/article><\/div>\n<div class=\"col-md-6 col-lg-3\">\n<article class=\"ai-card\" style=\"--ai-accent: #650BBF; --ai-accent-soft: rgba(101,11,191,0.08);\">\n          <span class=\"ai-tag\">You define<\/span><br \/>\n          <span class=\"ai-icon\"><svg width=\"22\" height=\"22\" fill=\"none\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 00.33 1.82l.06.06a2 2 0 11-2.83 2.83l-.06-.06a1.65 1.65 0 00-1.82-.33 1.65 1.65 0 00-1 1.51V21a2 2 0 11-4 0v-.09a1.65 1.65 0 00-1-1.51 1.65 1.65 0 00-1.82.33l-.06.06a2 2 0 11-2.83-2.83l.06-.06a1.65 1.65 0 00.33-1.82 1.65 1.65 0 00-1.51-1H3a2 2 0 110-4h.09a1.65 1.65 0 001.51-1 1.65 1.65 0 00-.33-1.82l-.06-.06a2 2 0 112.83-2.83l.06.06a1.65 1.65 0 001.82.33H9a1.65 1.65 0 001-1.51V3a2 2 0 114 0v.09a1.65 1.65 0 001 1.51 1.65 1.65 0 001.82-.33l.06-.06a2 2 0 112.83 2.83l-.06.06a1.65 1.65 0 00-.33 1.82V9a1.65 1.65 0 001.51 1H21a2 2 0 110 4h-.09a1.65 1.65 0 00-1.51 1z\"\/><\/svg><\/span><\/p>\n<h4 class=\"feature-box-title\">Custom Rules<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px; margin: 8px 0 0;\">Describe in one sentence what you want to detect, and the AI will apply it every night. Use as many rules as you need.<\/p>\n<\/article><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ai-section ai-band--dark\">\n<div class=\"container\">\n<div class=\"section-title-wrapper feature-title\" style=\"max-width: 720px; margin-bottom: 56px;\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">The problem<\/span><\/h6>\n<h2 class=\"section-title\">What is not seen, is lost.<\/h2>\n<\/p><\/div>\n<div class=\"section-description\">\n<p class=\"section-content\">Your team closes hundreds of conversations every week. The ones that require attention always get lost in the noise. Aurora Insights separates them for you, before it hurts.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row g-5\">\n<div class=\"col-md-4\">\n<div style=\"border-top: 1px solid rgba(255,255,255,0.14); padding-top: 26px;\">\n<div class=\"ai-stat-num\"><em>68<\/em>%<\/div>\n<p class=\"ai-stat-cap\">Most customers leave because of a bad experience, not because of price.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-4\">\n<div style=\"border-top: 1px solid rgba(255,255,255,0.14); padding-top: 26px;\">\n<div class=\"ai-stat-num\"><em>5<\/em>\u00d7<\/div>\n<p class=\"ai-stat-cap\">It costs more to attract a new customer than to retain a current one.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-4\">\n<div style=\"border-top: 1px solid rgba(255,255,255,0.14); padding-top: 26px;\">\n<div class=\"ai-stat-num\"><em>24<\/em>h<\/div>\n<p class=\"ai-stat-cap\">It&#039;s the time limit before a lead goes cold<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ai-section\">\n<div class=\"container\">\n<div class=\"section-title-wrapper feature-title\" style=\"max-width: 720px; margin-bottom: 48px;\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">How it works<\/span><\/h6>\n<h2 class=\"section-title\">Three steps. Zero manual effort.<\/h2>\n<\/p><\/div>\n<div class=\"section-description\">\n<p class=\"section-content\">Set it up once. The AI does the rest every night.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row g-4\">\n<div class=\"col-md-4\">\n<div class=\"ai-step-num\">1<\/div>\n<h4 class=\"feature-box-title\">Connect your channels<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px;\">Aurora already has the entire conversation. WhatsApp, Instagram, Messenger, TikTok \u2014 everything that passes through the team&#039;s inbox is a candidate for review.<\/p>\n<\/p><\/div>\n<div class=\"col-md-4\">\n<div class=\"ai-step-num\" style=\"border-color: #4f46e5; color: #4f46e5;\">2<\/div>\n<h4 class=\"feature-box-title\">The AI analyzes overnight.<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px;\">At 3 AM, Aurora reviews up to 5,000 conversations, applying built-in rules and those you define. Without slowing down your team.<\/p>\n<\/p><\/div>\n<div class=\"col-md-4\">\n<div class=\"ai-step-num\" style=\"border-color: #db2777; color: #db2777;\">3<\/div>\n<h4 class=\"feature-box-title\">Your team opens the list<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px;\">Findings by priority \u2014 Critical, Important, Informative \u2014 with summary and suggested action. Mark as Reviewed, Discarded, or Action Taken and continue.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ai-section ai-band\">\n<div class=\"container\">\n<div class=\"section-title-wrapper feature-title text-center mx-auto\" style=\"max-width: 760px; margin-bottom: 48px;\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">Integrated rules<\/span><\/h6>\n<h2 class=\"section-title\">The five things we already looked up for you.<\/h2>\n<\/p><\/div>\n<div class=\"section-description\">\n<p class=\"section-content\">They&#039;re enabled by default. You can turn them off whenever you want. Without writing a single line.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"ai-rules\">\n<div class=\"ai-rule\">\n<div style=\"flex: 1;\">\n<h4 class=\"ai-rule-name\">Broken Promises<\/h4>\n<p class=\"ai-rule-body\">It detects when an agent promised a quote, to return a call, or to send information and failed to do so within the agreed timeframe.<\/p>\n<\/div>\n<p>        <span class=\"ai-pri ai-pri--i\">Important<\/span>\n      <\/div>\n<div class=\"ai-rule\">\n<div style=\"flex: 1;\">\n<h4 class=\"ai-rule-name\">Angry Customers<\/h4>\n<p class=\"ai-rule-body\">Identify conversations where the customer expressed significant frustration or anger. Address these yourself if necessary.<\/p>\n<\/div>\n<p>        <span class=\"ai-pri ai-pri--c\">Reviewer<\/span>\n      <\/div>\n<div class=\"ai-rule\">\n<div style=\"flex: 1;\">\n<h4 class=\"ai-rule-name\">Lost Transfers<\/h4>\n<p class=\"ai-rule-body\">Active conversations without an assigned agent and with pending customer messages. They close automatically when someone takes them.<\/p>\n<\/div>\n<p>        <span class=\"ai-pri ai-pri--i\">Important<\/span>\n      <\/div>\n<div class=\"ai-rule\">\n<div style=\"flex: 1;\">\n<h4 class=\"ai-rule-name\">Inactive Conversations<\/h4>\n<p class=\"ai-rule-body\">Customer messages left unanswered for more than 24 hours. It resolves itself as soon as your team responds.<\/p>\n<\/div>\n<p>        <span class=\"ai-pri ai-pri--i\">Important<\/span>\n      <\/div>\n<div class=\"ai-rule\">\n<div style=\"flex: 1;\">\n<h4 class=\"ai-rule-name\">Unanswered Questions<\/h4>\n<p class=\"ai-rule-body\">Specific customer questions that the team didn&#039;t answer. The AI distinguishes between a real question and a greeting, so it only highlights what matters.<\/p>\n<\/div>\n<p>        <span class=\"ai-pri ai-pri--i\">Important<\/span>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ai-section\">\n<div class=\"container\">\n<div class=\"row align-items-center g-5\">\n<div class=\"col-md-6\">\n<div class=\"section-title-wrapper feature-title\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">Custom Rules<\/span><\/h6>\n<h2 class=\"section-title\">If you can describe it, AI can detect it.<\/h2>\n<\/p><\/div>\n<div class=\"section-description\">\n<p class=\"section-content\">You don&#039;t need to set up anything complicated. Just write in one sentence what you want your quality team to look for each night, and Aurora applies it to all conversations throughout the day.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<ul class=\"ai-features mt-4\">\n<li><svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#650BBF\" stroke-width=\"3\" viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n<div><b>Natural language<\/b><span>No code, no booleans. How would you tell it to a colleague?<\/span><\/div>\n<\/li>\n<li><svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#650BBF\" stroke-width=\"3\" viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n<div><b>Define the priority<\/b><span>Critical, Important or Informative \u2014 you decide how urgent.<\/span><\/div>\n<\/li>\n<li><svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#650BBF\" stroke-width=\"3\" viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n<div><b>No extra cost per rule<\/b><span>As many rules as you need. Tokens are charged per conversation, not per rule.<\/span><\/div>\n<\/li>\n<\/ul>\n<div class=\"ai-cta-row\">\n          <a class=\"ai-btn ai-btn--primary\" href=\"https:\/\/www.aurorainbox.com\/en\/Identity\/Account\/Register\/\">Create your first rule!<\/a>\n        <\/div>\n<\/p><\/div>\n<div class=\"col-md-6\">\n<div class=\"ai-prompt\">\n<div class=\"ai-prompt-meta\">\n            <span class=\"ai-pri ai-pri--c\">Reviewer<\/span><br \/>\n            <span class=\"ai-prompt-tag\">competitor mention<\/span>\n          <\/div>\n<p class=\"ai-prompt-text\">&quot;Tick when a customer mentions a competitor or asks to compare prices.&quot;<\/p>\n<\/p><\/div>\n<div class=\"ai-prompt\">\n<div class=\"ai-prompt-meta\">\n            <span class=\"ai-pri ai-pri--i\">Important<\/span><br \/>\n            <span class=\"ai-prompt-tag\">promised discount<\/span>\n          <\/div>\n<p class=\"ai-prompt-text\">&quot;Dial when a customer complains about a discount that the agent didn&#039;t give them a number for.&quot;<\/p>\n<\/p><\/div>\n<div class=\"ai-prompt\">\n<div class=\"ai-prompt-meta\">\n            <span class=\"ai-pri ai-pri--n\">Informative<\/span><br \/>\n            <span class=\"ai-prompt-tag\">interest-plan-pro<\/span>\n          <\/div>\n<p class=\"ai-prompt-text\">&quot;Dial when someone asks about the Pro plan but don&#039;t schedule a call.&quot;<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ai-section ai-band\">\n<div class=\"container\">\n<div class=\"row align-items-center g-5\">\n<div class=\"col-md-6\">\n<div class=\"ai-dash\" role=\"img\" aria-label=\"Insights Panel Triage\">\n<div class=\"ai-dash-head\">\n            <span class=\"ai-dash-pulse\" aria-hidden=\"true\"><\/span><br \/>\n            <span class=\"ai-dash-status\">Asset<\/span><br \/>\n            <span class=\"ai-dash-meta\">\u00b7 25 findings \u00b7 today<\/span>\n          <\/div>\n<div class=\"ai-dash-pills\">\n            <span class=\"ai-pri ai-pri--c\">3 Critical<\/span><br \/>\n            <span class=\"ai-pri ai-pri--i\">8 Important<\/span><br \/>\n            <span class=\"ai-pri ai-pri--n\">14 News<\/span>\n          <\/div>\n<div class=\"ai-dash-row ai-dash-row--c\">\n<div><span class=\"ai-dash-row-name\">Pedro Aldana<\/span> <span class=\"ai-dash-row-rule\">\u2022 Annoyed Customers<\/span><\/div>\n<p class=\"ai-dash-row-summary\">Third message without a response. Customer mentions canceling the annual contract.<\/p>\n<\/p><\/div>\n<div class=\"ai-dash-row ai-dash-row--i\">\n<div><span class=\"ai-dash-row-name\">Luc\u00eda Hern\u00e1ndez<\/span> <span class=\"ai-dash-row-rule\">\u2022 Broken Promises<\/span><\/div>\n<p class=\"ai-dash-row-summary\">Appointment scheduled for today at 10am \u2014 no confirmation sent to the client.<\/p>\n<\/p><\/div>\n<div class=\"ai-dash-row\" style=\"margin-bottom: 0;\">\n<div><span class=\"ai-dash-row-name\">Diego Vargas<\/span> <span class=\"ai-dash-row-rule\">\u00b7 Unanswered Questions<\/span><\/div>\n<p class=\"ai-dash-row-summary\">Inquiry about availability at the Guadalajara branch, not answered.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-6\">\n<div class=\"section-title-wrapper feature-title\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">Triage in seconds<\/span><\/h6>\n<h2 class=\"section-title\">A tray for everything that slips through.<\/h2>\n<\/p><\/div>\n<div class=\"section-description\">\n<p class=\"section-content\">Each finding includes a summary of what happened and a suggested action. Your team leader logs in, opens the chat with a click, and decides whether to respond, dismiss, or note that it has been addressed.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<ul class=\"ai-features mt-4\">\n<li><svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#650BBF\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M3 6h18M6 12h12M10 18h4\"\/><\/svg>\n<div><b>Filters that matter<\/b><span>By owner, priority, rule, date. Three clicks and you only see yours.<\/span><\/div>\n<\/li>\n<li><svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#650BBF\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n<div><b>Self-resolution<\/b><span>If the team responded before you saw the finding, it closes automatically.<\/span><\/div>\n<\/li>\n<li><svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#650BBF\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"7\" r=\"4\"\/><path d=\"M5.5 21a6.5 6.5 0 0113 0\"\/><\/svg>\n<div><b>Visibility by role<\/b><span>Each agent sees only their own conversations. The admin sees the entire team.<\/span><\/div>\n<\/li>\n<li><svg width=\"18\" height=\"18\" fill=\"none\" stroke=\"#650BBF\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M3 3v18h18M7 14l4-4 4 4 5-5\"\/><\/svg>\n<div><b>Monthly summary<\/b><span>Which rule triggered the most results? Which agent had the most findings? Data-driven coaching.<\/span><\/div>\n<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ai-section\">\n<div class=\"container\">\n<div class=\"section-title-wrapper feature-title text-center mx-auto\" style=\"max-width: 720px; margin-bottom: 48px;\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">Who uses it<\/span><\/h6>\n<h2 class=\"section-title\">For teams that close one hundred conversations a day.<\/h2>\n<\/p><\/div>\n<div class=\"section-description\">\n<p class=\"section-content\">If you have more than one agent and a shared inbox, Insights pays for the month with the first customer it rescues.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row g-4\">\n<div class=\"col-md-4\">\n<article class=\"ai-card\" style=\"--ai-accent: #650BBF; --ai-accent-soft: rgba(101,11,191,0.08);\">\n          <span class=\"ai-tag\">\u2014 01<\/span><\/p>\n<h4 class=\"feature-box-title\">Real estate<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px; margin: 8px 0 0;\">Where a missed visit costs more than a month of software. Detects clients who requested an appointment and never received confirmation.<\/p>\n<\/article><\/div>\n<div class=\"col-md-4\">\n<article class=\"ai-card\" style=\"--ai-accent: #650BBF; --ai-accent-soft: rgba(101,11,191,0.08);\">\n          <span class=\"ai-tag\">\u2014 02<\/span><\/p>\n<h4 class=\"feature-box-title\">Educational centers<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px; margin: 8px 0 0;\">Every parent who inquires about registration and doesn&#039;t receive a response represents a lost spot. Insights detects unanswered questions before the registration deadline.<\/p>\n<\/article><\/div>\n<div class=\"col-md-4\">\n<article class=\"ai-card\" style=\"--ai-accent: #650BBF; --ai-accent-soft: rgba(101,11,191,0.08);\">\n          <span class=\"ai-tag\">\u2014 03<\/span><\/p>\n<h4 class=\"feature-box-title\">Automotive agencies<\/h4>\n<p class=\"section-content\" style=\"font-size: 14px; line-height: 24px; margin: 8px 0 0;\">High average ticket prices, long sales cycles. Detect when a prospect has cooled off between quote and test drive.<\/p>\n<\/article><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ai-section ai-band\">\n<div class=\"container\">\n<div class=\"section-title-wrapper feature-title text-center mx-auto\" style=\"max-width: 720px; margin-bottom: 40px;\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">Frequently Asked Questions<\/span><\/h6>\n<h2 class=\"section-title\">What people ask us before activating it.<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"ai-faq-wrap\">\n<details class=\"ai-faq\">\n<summary>How much does it cost to use Aurora Insights?<span class=\"ai-faq-mark\">+<\/span><\/summary>\n<p>Insights uses Aurora Tokens \u2014 one per conversation analyzed. The first analysis is free (up to 1,000 conversations). After that, you pay with the tokens included in your plan or by adding extra packages.<\/p>\n<\/details>\n<details class=\"ai-faq\">\n<summary>When is the analysis performed?<span class=\"ai-faq-mark\">+<\/span><\/summary>\n<p>Every night, once a day. The scan starts in the early morning, and the results are ready when your computer opens Aurora in the morning. If your account was inactive for a few days, the next scan will catch up by reviewing data from up to a week prior.<\/p>\n<\/details>\n<details class=\"ai-faq\">\n<summary>Does AI read all messages?<span class=\"ai-faq-mark\">+<\/span><\/summary>\n<p>Read the most recent messages in each analyzed conversation. For most, it&#039;s the entire thread; for very long conversations, only the recent context. Your data stays within Aurora\u2014it&#039;s not used to train external models.<\/p>\n<\/details>\n<details class=\"ai-faq\">\n<summary>Who can see the findings?<span class=\"ai-faq-mark\">+<\/span><\/summary>\n<p>Each agent sees findings only for their own conversations. Administrators see everything. Rule settings and the monthly summary are visible only to administrators.<\/p>\n<\/details>\n<details class=\"ai-faq\">\n<summary>How do I create a custom rule?<span class=\"ai-faq-mark\">+<\/span><\/summary>\n<p>On the Rules tab, click \u201cAdd rule\u201d and describe in one sentence what you want to detect. Choose the priority and save. It will start working in the next nightly run. To write good prompts: be specific. \u201cMark when a customer asks for discounts\u201d works better than \u201cfind sales problems.\u201d<\/p>\n<\/details>\n<details class=\"ai-faq\">\n<summary>What if I have conversations in different languages?<span class=\"ai-faq-mark\">+<\/span><\/summary>\n<p>The AI detects the language of each conversation and writes the summary in the client&#039;s language. If you work with clients in both Spanish and English, you&#039;ll see findings in both languages in your inbox.<\/p>\n<\/details><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"ai-section-sm\">\n<div class=\"container\">\n<div class=\"ai-final\">\n<div class=\"section-title-wrapper feature-title text-center\">\n<div class=\"title-wrap\">\n<h6 class=\"sub-title\"><span class=\"subtitle-dots\">It starts tonight<\/span><\/h6>\n<h2 class=\"section-title\" style=\"color: #ffffff !important;\">Tomorrow morning you open your prioritized list.<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<p>Activate your first review without a card. Up to 1,000 free conversations. No tokens consumed.<\/p>\n<div class=\"ai-cta-row justify-content-center\">\n        <a class=\"ai-btn ai-btn--gold\" href=\"https:\/\/www.aurorainbox.com\/en\/Identity\/Account\/Register\/\">Activate Free Analysis!<\/a><br \/>\n        <a class=\"ai-btn ai-btn--white\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=5218114810953&#038;text&#038;type=phone_number&#038;app_absent=0\">Talk to Aurora<\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Aurora Insights: The AI that reviews every conversation while your team sleeps. Every night, Aurora Insights analyzes the conversations of...<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38894","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Aurora Insights - Aurora Inbox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aurorainbox.com\/en\/aurora-insights\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aurora Insights - Aurora Inbox\" \/>\n<meta property=\"og:description\" content=\"Aurora Insights La IA que revisa cada conversaci\u00f3n mientras tu equipo duerme. 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