{"id":34890,"date":"2025-01-30T02:08:00","date_gmt":"2025-01-30T02:08:00","guid":{"rendered":"https:\/\/ww3.aurorainbox.com\/?p=34890"},"modified":"2026-02-25T21:05:13","modified_gmt":"2026-02-25T21:05:13","slug":"automatizar-respuestas-whatsapp-instagram-facebook","status":"publish","type":"post","link":"https:\/\/www.aurorainbox.com\/en\/2025\/01\/30\/automate-responses-whatsapp-instagram-facebook\/","title":{"rendered":"Guide 2025: Automate responses on WhatsApp and Instagram without sounding robotic"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"34890\" class=\"elementor elementor-34890\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35c2c92 e-flex e-con-boxed e-con e-parent\" data-id=\"35c2c92\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1898f33 e-con-full e-flex e-con e-child\" data-id=\"1898f33\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7765b8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d7765b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In a world where customers expect fast and personalized responses, automation has become a necessity for any business. However, the big challenge is to make sure these automated responses don\u2019t sound cold or impersonal. After all, no one wants to feel like they\u2019re talking to a machine.<\/p><p>In this guide, we will show you <span style=\"color: #800080;\"><a style=\"color: #800080;\" href=\"https:\/\/www.aurorainbox.com\/en\/2025\/03\/13\/automation-in-whatsapp-when-to-use-a-chatbot-or-a-human-agent\/\"><strong>How to automate responses on WhatsApp and Instagram<\/strong><\/a><\/span> efficiently, maintaining a close and human tone. In addition, you will discover how tools such as\u00a0<strong>Aurora Inbox<\/strong>\u00a0and its AI agent can help you achieve this without any complications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b10fb1c elementor-widget elementor-widget-spacer\" data-id=\"b10fb1c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41fc94c e-flex e-con-boxed e-con e-parent\" data-id=\"41fc94c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-03a670c e-con-full e-flex e-con e-child\" data-id=\"03a670c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f253e1 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"4f253e1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h4 class=\"section-title\">Why automate responses on WhatsApp and Instagram?<\/h4><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7635167 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7635167\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6><strong>a) Saving Time and Resources<\/strong><\/h6><ul><li><p><strong>Key fact<\/strong>: 80% of social media queries are repetitive questions (e.g. prices, schedules, shipping).<\/p><\/li><li><p><strong>Benefit<\/strong>: Automating these responses frees up time for your team to focus on more strategic tasks.<\/p><\/li><\/ul><h5><strong>b) Improve Customer Experience<\/strong><\/h5><ul><li><p><strong>Key fact<\/strong>: 90% of customers value a quick response when contacting a brand.<\/p><\/li><li><p><strong>Benefit<\/strong>: <a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/04\/21\/bot-for-whatsapp\/\"><strong><span style=\"color: #800080;\">With well-configured autoresponders<\/span><\/strong><\/a>, you can ensure that your customers receive immediate attention, even after business hours.<\/p><\/li><\/ul><h5><strong>c) Scalability<\/strong><\/h5><ul><li><strong>Key fact<\/strong>: Companies that implement automation in customer service can handle\u00a0<strong>up to 300% more queries<\/strong>\u00a0without increasing your support team.<\/li><li><p><strong>Benefit<\/strong>: As your business grows, automation allows you to handle a higher volume of messages without becoming overwhelmed.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5800a4f elementor-widget elementor-widget-spacer\" data-id=\"5800a4f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83fced7 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"83fced7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h4 class=\"section-title\">5 Tips to Automate WhatsApp Responses Without Sounding Robotic<\/h4><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0f83b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4f0f83b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><strong>a) Use Natural and Close Language<\/strong><\/h5><ul><li><p><strong>To do<\/strong>: Avoid overly formal or generic responses. Use a conversational tone, as if you were talking to a friend.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-432b15e elementor-widget elementor-widget-image\" data-id=\"432b15e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"300\" src=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/Chatbot-y-agente-de-IA.png\" class=\"attachment-full size-full wp-image-34962\" alt=\"\" srcset=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/Chatbot-y-agente-de-IA.png 1200w, https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/Chatbot-y-agente-de-IA-768x192.png 768w, https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/Chatbot-y-agente-de-IA-18x5.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5156457 elementor-widget elementor-widget-spacer\" data-id=\"5156457\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec9dd99 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ec9dd99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><strong>b) Offer Clear and Useful Options<\/strong><\/h5><ul><li><p><strong>To do<\/strong>: Instead of an open-ended answer, offer specific options to guide the customer.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c654c4 elementor-widget elementor-widget-image\" data-id=\"7c654c4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"300\" src=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/Chatbot-y-Agente-IA.png\" class=\"attachment-full size-full wp-image-34960\" alt=\"\" srcset=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/Chatbot-y-Agente-IA.png 1200w, https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/Chatbot-y-Agente-IA-768x192.png 768w, https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/Chatbot-y-Agente-IA-18x5.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92f2b63 elementor-widget elementor-widget-spacer\" data-id=\"92f2b63\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cdd5a7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5cdd5a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><strong>c) Use Emojis and Formatting to Give Context<\/strong><\/h5><ul><li><p><strong>To do<\/strong>: Emojis and formatting (bold, line breaks) make responses more friendly and easier to read.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbc6304 elementor-widget elementor-widget-image\" data-id=\"fbc6304\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"300\" src=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/separador-de-libros-con-flores-cool-de-color-verde-y-6-x-2-in-6-x-1.5-in.png\" class=\"attachment-full size-full wp-image-34958\" alt=\"\" srcset=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/separador-de-libros-con-flores-cool-de-color-verde-y-6-x-2-in-6-x-1.5-in.png 1200w, https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/separador-de-libros-con-flores-cool-de-color-verde-y-6-x-2-in-6-x-1.5-in-768x192.png 768w, https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/01\/separador-de-libros-con-flores-cool-de-color-verde-y-6-x-2-in-6-x-1.5-in-18x5.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb43fb6 elementor-widget elementor-widget-spacer\" data-id=\"cb43fb6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ee21c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e6ee21c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><strong style=\"color: var( --e-global-color-primary ); font-family: serenity, serenity; font-size: 35px; letter-spacing: -1.4px; text-align: var(--text-align);\">d) Learn from Chat History<\/strong><\/h5><ul><li><p><strong>To do<\/strong>: <a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/01\/30\/what-is-an-ai-agent-for-whatsapp-and-why-your-business-needs-it\/\"><span style=\"color: #800080;\">Use AI tools that analyze conversations<\/span><\/a> previous to offer contextual responses.<\/p><\/li><li><p><strong>Example with Aurora Inbox<\/strong>:<\/p><blockquote><p><em>\u201cIf a customer has previously purchased running shoes, the AI could recommend, \u2018Hi, would you like to check out our new running shoe models? We have special discounts this week.\u2019 This not only personalizes the experience but also increases the chances of making a sale.\u201d<\/em><\/p><\/blockquote><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41f7143 elementor-widget elementor-widget-spacer\" data-id=\"41f7143\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce81ce cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"1ce81ce\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h4 class=\"section-title\">Recommended tool to automate with a human touch<\/h4><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa308cb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"aa308cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To automate your chats in 2025 without losing the human warmth,\u00a0<a href=\"https:\/\/www.aurorainbox.com\/en\/\"><span style=\"color: #800080;\"><strong>Aurora Inbox<\/strong><\/span><\/a>\u00a0is the ideal solution. This tool centralizes WhatsApp, Instagram and Facebook conversations, and uses an advanced AI agent that learns from each interaction to offer precise and personalized responses.<\/p><p>With Aurora Inbox, you not only save time and resources, but you also maintain a friendly and natural tone in your automated responses. Its easy implementation and ability to collect valuable data make it the perfect option to scale your customer service without sacrificing quality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c79af99 e-flex e-con-boxed e-con e-parent\" data-id=\"c79af99\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5e9895e e-con-full e-flex e-con e-child\" data-id=\"5e9895e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11a8ff1 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"11a8ff1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><p class=\"sub-title\"><span class=\"subtitle-dots\">THE BEST SERVICE FOR YOUR CUSTOMERS<\/span><\/p><h4 class=\"section-title\">Automate with Intelligence, Connect with Humanity<\/h4><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75e4327 elementor-widget elementor-widget-text-editor\" data-id=\"75e4327\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Automating responses on WhatsApp and Instagram doesn\u2019t have to mean losing the human touch. With the right strategies and tools, you can offer fast and efficient support, while maintaining the warmth your customers expect.<\/p><p>Tools like\u00a0<strong>Aurora Inbox<\/strong>\u00a0and its AI agent,\u00a0<strong>Design<\/strong>, allow you to achieve this balance, offering personalized and contextual responses that improve the customer experience.<\/p><p><strong>Ready to transform your agency with an AI agent? <span style=\"color: #5f2db0;\"><a style=\"color: #5f2db0;\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=5218114810953&amp;text&amp;type=phone_number&amp;app_absent=0\">Write to us and we will tell you how to use it in your agency!<\/a><\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfe29f e-flex e-con-boxed e-con e-parent\" data-id=\"edfe29f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bccc986 e-con-full e-flex e-con e-child\" data-id=\"bccc986\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d8eb251 e-con-full e-flex e-con e-child\" data-id=\"d8eb251\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aef9fb9 e-con-full e-flex e-con e-child\" data-id=\"aef9fb9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-faa17b1 elementor-widget-divider--separator-type-pattern elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"faa17b1\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;none&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 20 16&#039; fill=&#039;none&#039; stroke=&#039;black&#039; stroke-width=&#039;1&#039; stroke-linecap=&#039;square&#039; stroke-miterlimit=&#039;10&#039;%3E%3Cg transform=&#039;translate(-12.000000, 0)&#039;%3E%3Cpath d=&#039;M28,0L10,18&#039;\/%3E%3Cpath d=&#039;M18,0L0,18&#039;\/%3E%3Cpath d=&#039;M48,0L30,18&#039;\/%3E%3Cpath d=&#039;M38,0L20,18&#039;\/%3E%3C\/g%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54f7c80 cea-mobile-align-center elementor-widget__width-initial cea-align-center elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"54f7c80\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h4 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