{"id":35276,"date":"2025-03-13T14:58:40","date_gmt":"2025-03-13T14:58:40","guid":{"rendered":"https:\/\/ww3.aurorainbox.com\/?p=35276"},"modified":"2026-02-25T21:04:51","modified_gmt":"2026-02-25T21:04:51","slug":"whatsapp-business-vs-whatsapp-multiagente-mejor-opcion","status":"publish","type":"post","link":"https:\/\/www.aurorainbox.com\/en\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multi-agent-the-best-option\/","title":{"rendered":"WhatsApp Business vs. WhatsApp Multi-Agent: Which is the best option for your business?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"35276\" class=\"elementor elementor-35276\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2212f7 e-con-full e-flex e-con e-parent\" data-id=\"c2212f7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-622abb4 e-con-full e-flex e-con e-child\" data-id=\"622abb4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eae6be9 elementor-widget elementor-widget-spacer\" data-id=\"eae6be9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-800f081 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"800f081\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"294\" data-end=\"539\"><span style=\"color: #000000;\">WhatsApp <\/span>It has become a key tool for customer service and business management. However, many companies face a common question: should they use <a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/03\/04\/what-is-whatsapp-business\/\"><strong><span style=\"color: #5f2db0;\">WhatsApp Business<\/span><\/strong><\/a> or opt for one <strong data-start=\"512\" data-end=\"536\">multi-agent solution<\/strong>?<\/p><p data-start=\"541\" data-end=\"660\">In this article, we analyze the differences between WhatsApp Business and WhatsApp Multi-Agent, the advantages of each, and which option is best for your company&#039;s needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84cc65d elementor-widget elementor-widget-spacer\" data-id=\"84cc65d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8edeff e-con-full e-flex e-con e-child\" data-id=\"f8edeff\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e4c96d3 e-con-full e-flex e-con e-child\" data-id=\"e4c96d3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-464f80b elementor-widget elementor-widget-spacer\" data-id=\"464f80b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8deeac5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8deeac5\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-whatsapp\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d619463 e-con-full e-flex e-con e-child\" data-id=\"d619463\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40ccda3 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"40ccda3\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">What is WhatsApp Business?<\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a05837 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2a05837\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"695\" data-end=\"836\">WhatsApp Business is a free version of WhatsApp designed for small and medium-sized businesses. Its key features include:<\/p><ul data-start=\"838\" data-end=\"1176\"><li data-start=\"838\" data-end=\"931\"><strong data-start=\"840\" data-end=\"862\">Company profile<\/strong> with information such as address, hours and business description.<\/li><li data-start=\"932\" data-end=\"1024\"><strong data-start=\"934\" data-end=\"960\">Automated messages<\/strong>, such as quick replies and welcome or absence messages.<\/li><li data-start=\"1025\" data-end=\"1097\"><strong data-start=\"1027\" data-end=\"1061\">Labels to organize chats<\/strong> and improve customer management.<\/li><li data-start=\"1098\" data-end=\"1176\"><strong data-start=\"1100\" data-end=\"1125\">Product catalog<\/strong> to display and sell directly from the app.<\/li><\/ul><p data-start=\"1178\" data-end=\"1294\">\ud83d\udca1 <strong data-start=\"1181\" data-end=\"1196\">Ideal for:<\/strong> <a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/01\/30\/from-freelancer-to-company-scale-your-communication-on-social-networks-without-hiring-more-staff\/\"><span style=\"color: #5f2db0;\"><strong>Small businesses<\/strong><\/span><\/a> with a single person or a small team managing customer service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8791da e-con-full e-flex e-con e-child\" data-id=\"b8791da\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fdb2e2d e-con-full e-flex e-con e-child\" data-id=\"fdb2e2d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc052d7 elementor-widget elementor-widget-spacer\" data-id=\"fc052d7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e747d1 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8e747d1\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-whatsapp\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc35399 e-con-full e-flex e-con e-child\" data-id=\"bc35399\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a63bbb2 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"a63bbb2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\"><span class=\"title-prefix\">What is WhatsApp Multi-Agent?<\/span> <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a3281 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"14a3281\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1332\" data-end=\"1600\">WhatsApp Multi-Agent is a solution that allows multiple people to serve customers from a single WhatsApp Business account. This is achieved through the <span style=\"color: #5f2db0;\"><a style=\"color: #5f2db0;\" href=\"https:\/\/www.aurorainbox.com\/en\/2025\/03\/20\/what-is-api-in-whatsapp-business\/\"><strong data-start=\"1490\" data-end=\"1518\">WhatsApp Business API <\/strong><\/a><span style=\"color: #000000;\">either<\/span><\/span>\u00a0CRM platforms, <a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/01\/30\/automate-responses-whatsapp-instagram-facebook\/\"><span style=\"color: #5f2db0;\"><strong>chatbots and automation tools<\/strong><\/span>.<\/a><\/p><p data-start=\"1602\" data-end=\"1628\">Its benefits include:<\/p><ul data-start=\"1630\" data-end=\"2002\"><li data-start=\"1630\" data-end=\"1741\"><strong data-start=\"1632\" data-end=\"1665\">Team Customer Service<\/strong>, allowing multiple agents to respond from different devices.<\/li><li data-start=\"1742\" data-end=\"1823\"><strong data-start=\"1744\" data-end=\"1767\">Greater scalability<\/strong>, ideal for companies with a high volume of messages.<\/li><li data-start=\"1824\" data-end=\"1915\"><strong data-start=\"1826\" data-end=\"1853\">Advanced automation<\/strong>, with chatbots and intelligent conversation routing.<\/li><li data-start=\"1916\" data-end=\"2002\"><strong data-start=\"1918\" data-end=\"1941\">Analysis and metrics<\/strong>, to measure team performance and improve care.<\/li><\/ul><p data-start=\"2004\" data-end=\"2127\">\ud83d\udca1 <strong data-start=\"2007\" data-end=\"2022\">Ideal for:<\/strong> Growing companies that need to manage a high flow of conversations with <a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/03\/25\/que-es-whatsapp-multiagente\/\"><span style=\"color: #5f2db0;\"><strong>multiple agents<\/strong><\/span>.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dc0ada e-con-full e-flex e-con e-child\" data-id=\"4dc0ada\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8894bb1 e-con-full e-flex e-con e-child\" data-id=\"8894bb1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1a41e0 elementor-widget elementor-widget-spacer\" data-id=\"c1a41e0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4913460 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4913460\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-bookmark-check-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00c6091 e-con-full e-flex e-con e-child\" data-id=\"00c6091\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11d786b cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"11d786b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\"><span class=\"title-prefix\">Which one to choose for your company?<\/span> <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45763cf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"45763cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"2820\" data-end=\"2951\"><strong data-start=\"2822\" data-end=\"2892\">If you have a small business or handle a low volume of messages<\/strong>WhatsApp Business is a simple and efficient solution.<\/li><li data-start=\"2952\" data-end=\"3087\"><strong data-start=\"2954\" data-end=\"3043\">If your company receives many messages and you need a team to attend simultaneously<\/strong>, WhatsApp Multi-Agent is the best option.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0089716 e-con-full e-flex e-con e-child\" data-id=\"0089716\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-75bc7ac e-con-full e-flex e-con e-child\" data-id=\"75bc7ac\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0da124f elementor-widget elementor-widget-spacer\" data-id=\"0da124f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec03352 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ec03352\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-book-open\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M542.22 32.05c-54.8 3.11-163.72 14.43-230.96 55.59-4.64 2.84-7.27 7.89-7.27 13.17v363.87c0 11.55 12.63 18.85 23.28 13.49 69.18-34.82 169.23-44.32 218.7-46.92 16.89-.89 30.02-14.43 30.02-30.66V62.75c.01-17.71-15.35-31.74-33.77-30.7zM264.73 87.64C197.5 46.48 88.58 35.17 33.78 32.05 15.36 31.01 0 45.04 0 62.75V400.6c0 16.24 13.13 29.78 30.02 30.66 49.49 2.6 149.59 12.11 218.77 46.95 10.62 5.35 23.21-1.94 23.21-13.46V100.63c0-5.29-2.62-10.14-7.27-12.99z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d31499 e-con-full e-flex e-con e-child\" data-id=\"2d31499\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcea027 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"fcea027\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">To finish<\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10a5198 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"10a5198\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3106\" data-end=\"3428\">Both tools are useful, but your choice will depend on the size of your business and the number of customer interactions you have. While WhatsApp Business is ideal for small businesses, WhatsApp Multi-Agent is the perfect solution for companies looking for scalability, automation, and communication efficiency.<\/p><p data-start=\"3430\" data-end=\"3606\">If your business is growing and you need to optimize customer service, <a href=\"https:\/\/www.aurorainbox.com\/en\/\"><strong><span style=\"color: #5f2db0;\">Migrating to a multi-agent solution can make a difference in your customers&#039; experience.<\/span><\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b661dcb elementor-widget elementor-widget-spacer\" data-id=\"b661dcb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>WhatsApp has become a key tool for customer service and business management. However,...<\/p>","protected":false},"author":2,"featured_media":35511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[75,66,80,73,83,87,84],"tags":[],"class_list":["post-35276","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulo","category-conversaciones","category-multiagente","category-servicioalcliente","category-whatsapp","category-whatsapp-api","category-whatsapp-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Diferencias entre WhatsApp Business y WhatsApp Multiagente<\/title>\n<meta name=\"description\" content=\"Compara WhatsApp Business y WhatsApp Multiagente, y elige la opci\u00f3n ideal para mejorar la atenci\u00f3n y ventas en tu empresa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aurorainbox.com\/en\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multi-agent-the-best-option\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Diferencias entre WhatsApp Business y WhatsApp Multiagente\" \/>\n<meta property=\"og:description\" content=\"Compara WhatsApp Business y WhatsApp Multiagente, y elige la opci\u00f3n ideal para mejorar la atenci\u00f3n y ventas en tu empresa.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.aurorainbox.com\/en\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multi-agent-the-best-option\/\" \/>\n<meta property=\"og:site_name\" content=\"Aurora Inbox\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100089808166715\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-13T14:58:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-25T21:04:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/03\/Blog-15.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Daniela Reyes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@aurorainbox\" \/>\n<meta name=\"twitter:site\" content=\"@aurorainbox\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Daniela Reyes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Differences between WhatsApp Business and WhatsApp Multi-Agent","description":"Compare WhatsApp Business and WhatsApp Multi-Agent, and choose the ideal option to improve customer service and sales for your business.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.aurorainbox.com\/en\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multi-agent-the-best-option\/","og_locale":"en_US","og_type":"article","og_title":"Diferencias entre WhatsApp Business y WhatsApp Multiagente","og_description":"Compara WhatsApp Business y WhatsApp Multiagente, y elige la opci\u00f3n ideal para mejorar la atenci\u00f3n y ventas en tu empresa.","og_url":"https:\/\/www.aurorainbox.com\/en\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multi-agent-the-best-option\/","og_site_name":"Aurora Inbox","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=100089808166715","article_published_time":"2025-03-13T14:58:40+00:00","article_modified_time":"2026-02-25T21:04:51+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/03\/Blog-15.jpg","type":"image\/jpeg"}],"author":"Daniela Reyes","twitter_card":"summary_large_image","twitter_creator":"@aurorainbox","twitter_site":"@aurorainbox","twitter_misc":{"Written by":"Daniela Reyes","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/#article","isPartOf":{"@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/"},"author":{"name":"Daniela Reyes","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/person\/9747d00d34ca0a49b1fcc90561ba7b38"},"headline":"WhatsApp Business vs. WhatsApp Multiagente: \u00bfCu\u00e1l es la mejor opci\u00f3n para tu empresa?","datePublished":"2025-03-13T14:58:40+00:00","dateModified":"2026-02-25T21:04:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/"},"wordCount":432,"commentCount":0,"publisher":{"@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#organization"},"image":{"@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/#primaryimage"},"thumbnailUrl":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/03\/Blog-15.jpg","articleSection":["Art\u00edculo","Conversaciones","Multiagente","Servicio al cliente","WhatsApp","WhatsApp API","WhatsApp Business"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/","url":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/","name":"Differences between WhatsApp Business and WhatsApp Multi-Agent","isPartOf":{"@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/#primaryimage"},"image":{"@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/#primaryimage"},"thumbnailUrl":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/03\/Blog-15.jpg","datePublished":"2025-03-13T14:58:40+00:00","dateModified":"2026-02-25T21:04:51+00:00","description":"Compare WhatsApp Business and WhatsApp Multi-Agent, and choose the ideal option to improve customer service and sales for your business.","breadcrumb":{"@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/#primaryimage","url":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/03\/Blog-15.jpg","contentUrl":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/03\/Blog-15.jpg","width":1200,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/www.aurorainbox.com\/2025\/03\/13\/whatsapp-business-vs-whatsapp-multiagente-mejor-opcion\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.aurorainbox.com\/"},{"@type":"ListItem","position":2,"name":"WhatsApp Business vs. WhatsApp Multiagente: \u00bfCu\u00e1l es la mejor opci\u00f3n para tu empresa?"}]},{"@type":"WebSite","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#website","url":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/","name":"Aurora Inbox","description":"The best artificial intelligence agent","publisher":{"@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#organization"},"alternateName":"Aurora Inbox","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#organization","name":"Aurora Inbox","url":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/logo\/image\/","url":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2024\/01\/BRANDMARK-Gray80x80.png","contentUrl":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2024\/01\/BRANDMARK-Gray80x80.png","width":81,"height":81,"caption":"Aurora Inbox"},"image":{"@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=100089808166715","https:\/\/x.com\/aurorainbox","https:\/\/www.instagram.com\/aurorainboxlatam\/","https:\/\/www.youtube.com\/@aurorainbox"]},{"@type":"Person","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/person\/9747d00d34ca0a49b1fcc90561ba7b38","name":"Daniela Reyes","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/201d7ba1e2523a2a3c81ecbb8f59b4a3a0112d08cf86799d72a38b6407d23230?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/201d7ba1e2523a2a3c81ecbb8f59b4a3a0112d08cf86799d72a38b6407d23230?s=96&d=mm&r=g","caption":"Daniela Reyes"}}]}},"_links":{"self":[{"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/posts\/35276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/comments?post=35276"}],"version-history":[{"count":18,"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/posts\/35276\/revisions"}],"predecessor-version":[{"id":38799,"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/posts\/35276\/revisions\/38799"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/media\/35511"}],"wp:attachment":[{"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/media?parent=35276"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/categories?post=35276"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/tags?post=35276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}