{"id":35762,"date":"2025-04-09T03:10:24","date_gmt":"2025-04-09T03:10:24","guid":{"rendered":"https:\/\/ww3.aurorainbox.com\/?p=35762"},"modified":"2026-03-13T18:13:54","modified_gmt":"2026-03-13T18:13:54","slug":"whatsapp-business-api-chatbots","status":"publish","type":"post","link":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/09\/whatsapp-business-api-chatbots\/","title":{"rendered":"WhatsApp Business API y agentes de IA: todo lo que necesitas saber en 2026"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"35762\" class=\"elementor elementor-35762\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-657e091 e-con-full e-flex e-con e-parent\" data-id=\"657e091\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-185417c e-con-full e-flex e-con e-child\" data-id=\"185417c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76023a1 elementor-widget elementor-widget-spacer\" data-id=\"76023a1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565cca7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"565cca7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span class=\"TextRun SCXW125230200 BCX0\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW125230200 BCX0\">Today, automating conversations through WhatsApp is key for many companies looking to improve customer service and streamline their sales processes. However, to implement a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW125230200 BCX0\">chatbot<\/span><span class=\"NormalTextRun SCXW125230200 BCX0\"> In WhatsApp, it is not enough to use the normal application (<a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/03\/04\/what-is-whatsapp-business\/\"><span style=\"color: #5f2db0;\"><strong>WhatsApp Business App<\/strong><\/span><\/a>). An official and authorized access is required, which is known as the WhatsApp Business API. In this article, you&#039;ll learn exactly what the WhatsApp Business API is, why you need it, and how to use it. <\/span><span class=\"NormalTextRun SCXW125230200 BCX0\">API for your <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW125230200 BCX0\">chatbot<\/span><span class=\"NormalTextRun SCXW125230200 BCX0\"> and how to obtain it easily with the help of official suppliers (including <\/span><\/span><a href=\"\/en\/_wp_link_placeholder\/\" data-wplink-edit=\"true\"><strong><span style=\"color: #5f2db0;\"><span class=\"FieldRange SCXW125230200 BCX0\"><span class=\"TextRun Underlined SCXW125230200 BCX0\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125230200 BCX0\" data-ccp-charstyle=\"Hyperlink\">Aurora Inbox<\/span><\/span><\/span><\/span><\/strong><\/a><span class=\"TextRun SCXW125230200 BCX0\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW125230200 BCX0\">).<\/span><\/span><span class=\"EOP SCXW125230200 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ebfa4f e-con-full e-flex e-con e-child\" data-id=\"5ebfa4f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-52b1f0b e-con-full e-flex e-con e-child\" data-id=\"52b1f0b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-096ca40 elementor-widget elementor-widget-spacer\" data-id=\"096ca40\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e57e557 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"e57e557\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-whatsapp\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d40a467 e-con-full e-flex e-con e-child\" data-id=\"d40a467\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55698ec cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"55698ec\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">What is the WhatsApp Business API? <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc43a9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cfc43a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The <\/span><a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/03\/20\/what-is-api-in-whatsapp-business\/\"><span style=\"color: #5f2db0;\"><b>WhatsApp Business API<\/b><\/span><\/a><span data-contrast=\"auto\"> It is the official interface that allows businesses and developers to integrate WhatsApp with external systems\u2014for example, a CRM, a ticketing system, or a chatbot\u2014in a secure, scalable, and WhatsApp-approved manner.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/01\/30\/from-freelancer-to-company-scale-your-communication-on-social-networks-without-hiring-more-staff\/\"><span style=\"color: #5f2db0;\"><b>Scalable<\/b><\/span><\/a><span data-contrast=\"auto\"><span style=\"color: #5f2db0;\">:<\/span> supports large volumes of messages simultaneously.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Official and safe<\/span><\/b><span data-contrast=\"auto\">: Comply with WhatsApp policies and requirements, avoiding blocks or restrictions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Integrable<\/span><\/b><span data-contrast=\"auto\">: Connects to other platforms (chatbots, automations, databases, etc.) using standard protocols.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">If you want to go deeper into technical details, you can consult the <\/span><strong><span style=\"color: #5f2db0;\"><a style=\"color: #5f2db0;\" href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\">Official documentation of the WhatsApp Business API<\/a>.\u00a0<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b2c5b e-con-full e-flex e-con e-child\" data-id=\"41b2c5b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dece2ea e-con-full e-flex e-con e-child\" data-id=\"dece2ea\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc556cc elementor-widget elementor-widget-spacer\" data-id=\"fc556cc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab1a251 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ab1a251\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-table\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zM224 416H64v-96h160v96zm0-160H64v-96h160v96zm224 160H288v-96h160v96zm0-160H288v-96h160v96z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0187cea e-con-full e-flex e-con e-child\" data-id=\"0187cea\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-446061d cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"446061d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">What is the difference between the WhatsApp Business App and the API? <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd456d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2bd456d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The <\/span><b><span data-contrast=\"auto\">WhatsApp Business App<\/span><\/b><span data-contrast=\"auto\"> (the free version available on the Google Play Store and App Store) is designed for small businesses that handle a smaller volume of chats and don&#039;t require complex automations. While it offers features like tagging conversations or setting up welcome messages, <\/span><b><span data-contrast=\"auto\">does not allow<\/span><\/b><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Connect <a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/03\/04\/what-is-whatsapp-business\/\"><strong><span style=\"color: #5f2db0;\">chatbots<\/span><\/strong><\/a> advanced.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Integrate multiple agents on the same line.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Automate conversations robustly.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">In contrast, the <\/span><b><span data-contrast=\"auto\">WhatsApp Business API<\/span><\/b><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Allows chatbots<\/span><\/b><span data-contrast=\"auto\"> and automations based on artificial intelligence or other conversational flows.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Supports <\/span><b><span data-contrast=\"auto\">multi-agent<\/span><\/b><span data-contrast=\"auto\">: Multiple users can manage the same account simultaneously.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">It is acquired through <\/span><b><span data-contrast=\"auto\">official WhatsApp providers<\/span><\/b><span data-contrast=\"auto\"> (also called Business Solution Providers or BSPs).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Offers <\/span><b><span data-contrast=\"auto\">business functions<\/span><\/b><span data-contrast=\"auto\"> such as message templates, notifications, and account verification.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Therefore, <\/span><b><span data-contrast=\"auto\">If your intention is to implement a chatbot on WhatsApp<\/span><\/b><span data-contrast=\"auto\">, you will necessarily need the <\/span><b><span data-contrast=\"auto\">WhatsApp Business API<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-766afa3 e-con-full e-flex e-con e-child\" data-id=\"766afa3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9e3b778 e-con-full e-flex e-con e-child\" data-id=\"9e3b778\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-912ff6f elementor-widget elementor-widget-spacer\" data-id=\"912ff6f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03b1741 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"03b1741\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-wifi\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M634.91 154.88C457.74-8.99 182.19-8.93 5.09 154.88c-6.66 6.16-6.79 16.59-.35 22.98l34.24 33.97c6.14 6.1 16.02 6.23 22.4.38 145.92-133.68 371.3-133.71 517.25 0 6.38 5.85 16.26 5.71 22.4-.38l34.24-33.97c6.43-6.39 6.3-16.82-.36-22.98zM320 352c-35.35 0-64 28.65-64 64s28.65 64 64 64 64-28.65 64-64-28.65-64-64-64zm202.67-83.59c-115.26-101.93-290.21-101.82-405.34 0-6.9 6.1-7.12 16.69-.57 23.15l34.44 33.99c6 5.92 15.66 6.32 22.05.8 83.95-72.57 209.74-72.41 293.49 0 6.39 5.52 16.05 5.13 22.05-.8l34.44-33.99c6.56-6.46 6.33-17.06-.56-23.15z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-431db1a e-con-full e-flex e-con e-child\" data-id=\"431db1a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5936a43 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"5936a43\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Why do you need the API for a chatbot? <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae9132 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8ae9132\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">A very common question is: <em>\u201cCan I use a chatbot with the regular WhatsApp app?\u201d<\/em><\/span><em>\u00a0<\/em><span data-contrast=\"auto\">The short answer is <\/span><b><span data-contrast=\"auto\">No<\/span><\/b><span data-contrast=\"auto\">WhatsApp does not allow a personal account or a free app account to be operated by a bot, as this violates the terms of use and poses a high risk of being blocked. The API, on the other hand, is the official and legitimate way to integrate bots and automations. <\/span><span data-contrast=\"auto\">Because?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Validation and compliance<\/span><\/b><span data-contrast=\"auto\">WhatsApp reviews and approves accounts using the API, ensuring that communication is trustworthy and complies with its policies.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Total automation<\/span><\/b><span data-contrast=\"auto\">: The API enables the creation of chatbot flows that handle common queries, generate automated responses, and escalate conversations to human agents when needed.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Handling large volumes<\/span><\/b><span data-contrast=\"auto\">: A chatbot with an API can process hundreds or thousands of simultaneous messages without becoming overloaded or blocked.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"auto\">In other words, <\/span><b><span data-contrast=\"auto\">The chatbot becomes the \u201cvisible face\u201d to the customer, and the API acts as the official \u201cbridge\u201d between the bot and the WhatsApp infrastructure.<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c5f413 e-con-full e-flex e-con e-child\" data-id=\"4c5f413\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8600d88 e-con-full e-flex e-con e-child\" data-id=\"8600d88\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0391bd9 elementor-widget elementor-widget-spacer\" data-id=\"0391bd9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b050e3 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"9b050e3\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-list-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 480H48c-26.51 0-48-21.49-48-48V80c0-26.51 21.49-48 48-48h416c26.51 0 48 21.49 48 48v352c0 26.51-21.49 48-48 48zM128 120c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm288-136v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b91d464 e-con-full e-flex e-con e-child\" data-id=\"b91d464\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-514136e cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"514136e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">How to get the WhatsApp Business API? (Basic steps) <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a46938 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2a46938\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">To start using the <\/span><b><span data-contrast=\"auto\">WhatsApp Business API<\/span><\/b><span data-contrast=\"auto\"> and connect your chatbot, the most common way to do so is through an Official WhatsApp Provider or BSP (Business Solution Provider). <\/span><span data-contrast=\"auto\">Here are some general steps:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><h5>1.<span style=\"color: #ffffff;\">.<\/span>Register your WhatsApp Business account\u00a0<\/h5><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Create or associate a business phone number with WhatsApp Business.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Make sure it&#039;s not already linked to the regular WhatsApp Business app.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><h5>2. Verify your business in Facebook Business Manager\u00a0<\/h5><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><a href=\"https:\/\/business.facebook.com\/\"><span data-contrast=\"none\">Meta (Facebook)<\/span><\/a><span data-contrast=\"auto\"> requires verifying the legitimacy of your company to grant access to the API.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">This involves submitting legal documentation and completing the verification process.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><h5>3. Select an official supplier (BSP)\u00a0<\/h5><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">There are numerous BSPs on the market that facilitate API integration.<\/span><\/li><\/ul><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><a href=\"bookmark:\/\/aurora-inbox-y-la-api-integraci%C3%B3n-\"><span data-contrast=\"none\">Aurora Inbox<\/span><\/a><span data-contrast=\"auto\"> It also acts as an intermediary and simplifies the entire technical process.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><h5>4. Configure your project or platform<span data-ccp-props=\"{}\">\u00a0<\/span><\/h5><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Using the BSP, you obtain API credentials and define message templates approved by WhatsApp.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">This is where you connect your chatbot (or whatever platform you&#039;ve chosen) to the API.<\/span><\/li><\/ul><h5>5. Test and launch\u00a0<\/h5><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Before going into production, tests are run to confirm that sending and receiving messages work correctly.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Once everything is validated, your chatbot will be up and running and available to your customers.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"auto\">Note<\/span><\/b><span data-contrast=\"auto\">If this process seems complex, don&#039;t worry. Platforms like Aurora Inbox handle this implementation transparently, so you can focus solely on your business strategy.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d7f88c e-con-full e-flex e-con e-child\" data-id=\"1d7f88c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f5d823 e-con-full e-flex e-con e-child\" data-id=\"2f5d823\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cd748d elementor-widget elementor-widget-spacer\" data-id=\"5cd748d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60730c2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"60730c2\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-atom\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M223.99908,224a32,32,0,1,0,32.00782,32A32.06431,32.06431,0,0,0,223.99908,224Zm214.172-96c-10.877-19.5-40.50979-50.75-116.27544-41.875C300.39168,34.875,267.63386,0,223.99908,0s-76.39066,34.875-97.89653,86.125C50.3369,77.375,20.706,108.5,9.82907,128-6.54984,157.375-5.17484,201.125,34.958,256-5.17484,310.875-6.54984,354.625,9.82907,384c29.13087,52.375,101.64652,43.625,116.27348,41.875C147.60842,477.125,180.36429,512,223.99908,512s76.3926-34.875,97.89652-86.125c14.62891,1.75,87.14456,10.5,116.27544-41.875C454.55,354.625,453.175,310.875,413.04017,256,453.175,201.125,454.55,157.375,438.171,128ZM63.33886,352c-4-7.25-.125-24.75,15.00391-48.25,6.87695,6.5,14.12891,12.875,21.88087,19.125,1.625,13.75,4,27.125,6.75,40.125C82.34472,363.875,67.09081,358.625,63.33886,352Zm36.88478-162.875c-7.752,6.25-15.00392,12.625-21.88087,19.125-15.12891-23.5-19.00392-41-15.00391-48.25,3.377-6.125,16.37891-11.5,37.88478-11.5,1.75,0,3.875.375,5.75.375C104.09864,162.25,101.84864,175.625,100.22364,189.125ZM223.99908,64c9.50195,0,22.25586,13.5,33.88282,37.25-11.252,3.75-22.50391,8-33.88282,12.875-11.377-4.875-22.62892-9.125-33.88283-12.875C201.74516,77.5,214.49712,64,223.99908,64Zm0,384c-9.502,0-22.25392-13.5-33.88283-37.25,11.25391-3.75,22.50587-8,33.88283-12.875C235.378,402.75,246.62994,407,257.8819,410.75,246.25494,434.5,233.501,448,223.99908,448Zm0-112a80,80,0,1,1,80-80A80.00023,80.00023,0,0,1,223.99908,336ZM384.6593,352c-3.625,6.625-19.00392,11.875-43.63479,11,2.752-13,5.127-26.375,6.752-40.125,7.75195-6.25,15.00391-12.625,21.87891-19.125C384.7843,327.25,388.6593,344.75,384.6593,352ZM369.65538,208.25c-6.875-6.5-14.127-12.875-21.87891-19.125-1.625-13.5-3.875-26.875-6.752-40.25,1.875,0,4.002-.375,5.752-.375,21.50391,0,34.50782,5.375,37.88283,11.5C388.6593,167.25,384.7843,184.75,369.65538,208.25Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b21df31 e-con-full e-flex e-con e-child\" data-id=\"b21df31\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-806436a cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"806436a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Aurora Inbox and the API: Simplified Integration <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-971c3f1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"971c3f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/aurora-inbox.com\/\"><span data-contrast=\"none\">Aurora Inbox<\/span><\/a><span data-contrast=\"auto\"> (example link) is a provider and platform that <\/span><a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/01\/30\/automate-responses-whatsapp-instagram-facebook\/\"><span style=\"color: #5f2db0;\"><b>automates<\/b><\/span><\/a><span data-contrast=\"auto\"> the configuration of the <\/span><b><span data-contrast=\"auto\">WhatsApp Business API chatbot<\/span><\/b><span data-contrast=\"auto\"> From start to finish. With Aurora Inbox, you don&#039;t need to process everything manually or worry about complicated integrations:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Account Management<\/span><\/b><span data-contrast=\"auto\">: We help with registration and verification on Meta.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Built-in chatbot<\/span><\/b><span data-contrast=\"auto\">: Create conversation flows and auto-responders without any programming.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span style=\"color: #5f2db0;\"><b>Multi-agent and CRM<\/b><\/span><span data-contrast=\"auto\"><span style=\"color: #5f2db0;\">:<\/span> Multiple users can reply from the same line, record notes, tag leads, and more.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Specialized support<\/span><\/b><span data-contrast=\"auto\">If you have any questions, the Aurora Inbox team can provide advice in your language so you don&#039;t get stuck on the technical side.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">This way, you have the power of the WhatsApp Business API, along with a user-friendly interface and artificial intelligence tools that make interacting with your customers easier.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c82dffb e-con-full e-flex e-con e-child\" data-id=\"c82dffb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-db6f891 e-con-full e-flex e-con e-child\" data-id=\"db6f891\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bfe98d elementor-widget elementor-widget-spacer\" data-id=\"7bfe98d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b647262 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"b647262\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-credit-card-2-front-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30f3bff e-con-full e-flex e-con e-child\" data-id=\"30f3bff\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31794d6 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"31794d6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">How much does it cost to use the WhatsApp Business API? <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d23c970 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d23c970\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">One of the aspects that most concerns companies is cost. Generally speaking, <\/span><b><span data-contrast=\"auto\">the WhatsApp Business API<\/span><\/b><span data-contrast=\"auto\"> It works under a billing scheme based on conversations or messages sent, depending on WhatsApp&#039;s current policy and the BSP you choose. For example, Meta charges a fee per &quot;24-hour session&quot; based on the origin of the message (user or business) and the category of the conversation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Providers often have their own additional fees, which may include:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Incoming and outgoing messages<\/span><\/b><span data-contrast=\"auto\"> (outside the 24-hour free window).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Message templates<\/span><\/b><span data-contrast=\"auto\"> (message templates) that require prior approval from WhatsApp.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Premium features<\/span><\/b><span data-contrast=\"auto\"> (advanced reports, support, etc.).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">It is important <\/span><b><span data-contrast=\"auto\">confirm with your BSP<\/span><\/b><span data-contrast=\"auto\"> the final costs. However, when you compare this to the benefits (automation, time savings, improved customer service), the investment is often highly profitable. Plus, with solutions like Aurora Inbox, you get all the features in one place, making it easier to control expenses.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-831e88f e-con-full e-flex e-con e-child\" data-id=\"831e88f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3962cf3 e-con-full e-flex e-con e-child\" data-id=\"3962cf3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb0c7ce elementor-widget elementor-widget-spacer\" data-id=\"cb0c7ce\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80f8dce elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"80f8dce\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-question-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.997-111.043 248-248 248S8 392.997 8 256C8 119.083 119.043 8 256 8s248 111.083 248 248zM262.655 90c-54.497 0-89.255 22.957-116.549 63.758-3.536 5.286-2.353 12.415 2.715 16.258l34.699 26.31c5.205 3.947 12.621 3.008 16.665-2.122 17.864-22.658 30.113-35.797 57.303-35.797 20.429 0 45.698 13.148 45.698 32.958 0 14.976-12.363 22.667-32.534 33.976C247.128 238.528 216 254.941 216 296v4c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12v-1.333c0-28.462 83.186-29.647 83.186-106.667 0-58.002-60.165-102-116.531-102zM256 338c-25.365 0-46 20.635-46 46 0 25.364 20.635 46 46 46s46-20.636 46-46c0-25.365-20.635-46-46-46z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca14190 e-con-full e-flex e-con e-child\" data-id=\"ca14190\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd0e81e cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"bd0e81e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Frequently Asked Questions about the WhatsApp Business API <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29b154a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"29b154a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">Can I use a chatbot with the regular WhatsApp app?<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">No. To have a bot that automatically interacts with your customers on WhatsApp, you need the <\/span><b><span data-contrast=\"auto\">WhatsApp Business API<\/span><\/b><span data-contrast=\"auto\">The standard app does not allow for advanced automation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><b><span data-contrast=\"auto\">Does the WhatsApp API have a cost?<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Yes. Meta charges for the conversations you manage through the API, and each BSP adds its own fee. However, it&#039;s a manageable cost based on message volume, allowing you to scale according to your needs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><b><span data-contrast=\"auto\">Are message templates needed?<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Yes, to send proactive notifications or messages outside the 24-hour window. These templates must be approved by WhatsApp. For example, appointment reminders, shipping updates, or promotions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><b><span data-contrast=\"auto\">Is the API only useful for chatbots?<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Not just for chatbots. The API also allows you to connect your support system, CRM, or other tools to manage conversations centrally and efficiently.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-456a2b2 e-con-full e-flex e-con e-child\" data-id=\"456a2b2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e992e0f e-con-full e-flex e-con e-child\" data-id=\"e992e0f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfe442e elementor-widget elementor-widget-spacer\" data-id=\"dfe442e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f26d0b8 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f26d0b8\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-book-open\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M542.22 32.05c-54.8 3.11-163.72 14.43-230.96 55.59-4.64 2.84-7.27 7.89-7.27 13.17v363.87c0 11.55 12.63 18.85 23.28 13.49 69.18-34.82 169.23-44.32 218.7-46.92 16.89-.89 30.02-14.43 30.02-30.66V62.75c.01-17.71-15.35-31.74-33.77-30.7zM264.73 87.64C197.5 46.48 88.58 35.17 33.78 32.05 15.36 31.01 0 45.04 0 62.75V400.6c0 16.24 13.13 29.78 30.02 30.66 49.49 2.6 149.59 12.11 218.77 46.95 10.62 5.35 23.21-1.94 23.21-13.46V100.63c0-5.29-2.62-10.14-7.27-12.99z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6db5f68 e-con-full e-flex e-con e-child\" data-id=\"6db5f68\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6e7a87 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"a6e7a87\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">To finish<\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd8ba3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2cd8ba3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Have a <\/span><b><span data-contrast=\"auto\">WhatsApp Business API chatbot<\/span><\/b><span data-contrast=\"auto\"> It has become a standard for businesses looking to provide agile and automated service to their customers. The WhatsApp Business API is the key element that allows you to scale your communication, incorporate artificial intelligence into conversations, and comply with WhatsApp policies officially and securely.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">While obtaining and configuring the API requires certain technical steps and the intervention of a <\/span><b><span data-contrast=\"auto\">official WhatsApp provider<\/span><\/b><span data-contrast=\"auto\">, there are solutions such as <\/span><a href=\"https:\/\/aurora-inbox.com\/\"><span data-contrast=\"none\">Aurora Inbox<\/span><\/a><span data-contrast=\"auto\"> that streamline and simplify the entire process, also providing you with multi-agent, CRM, and advanced analytics features.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e633389 elementor-widget elementor-widget-spacer\" data-id=\"e633389\" 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2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"107\" data-next-page=\"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/posts\/35762\/page\/2\/\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span class=\"page-numbers prev\">&lt; Previous<\/span>\n<a class=\"page-numbers next\" href=\"https:\/\/www.aurorainbox.com\/en\/wp-json\/wp\/v2\/posts\/35762\/page\/2\/\">Next &gt;<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>WhatsApp Business API y agentes de IA: todo lo que necesitas saber Si quieres ir mas alla de las respuestas<\/p>","protected":false},"author":2,"featured_media":36462,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[75,35,29,74,83,87,84],"tags":[],"class_list":["post-35762","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulo","category-automatizacion","category-chatbot","category-innovacion","category-whatsapp","category-whatsapp-api","category-whatsapp-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WhatsApp Business API y Chatbots: Todo lo que Debes Saber<\/title>\n<meta name=\"description\" content=\"Conoce c\u00f3mo funciona la WhatsApp Business API y c\u00f3mo se integran los chatbots para automatizar y mejorar la atenci\u00f3n al cliente en tu empresa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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