{"id":35777,"date":"2025-04-10T01:13:17","date_gmt":"2025-04-10T01:13:17","guid":{"rendered":"https:\/\/ww3.aurorainbox.com\/?p=35777"},"modified":"2026-02-25T21:04:14","modified_gmt":"2026-02-25T21:04:14","slug":"mejores-practicas-chatbot-whatsapp","status":"publish","type":"post","link":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-chatbot-best-practices\/","title":{"rendered":"Best practices for implementing a chatbot on WhatsApp (and mistakes to avoid)"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"35777\" class=\"elementor elementor-35777\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-390d4e5 e-con-full e-flex e-con e-parent\" data-id=\"390d4e5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-55e1390 e-con-full e-flex e-con e-child\" data-id=\"55e1390\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6064ea1 elementor-widget elementor-widget-spacer\" data-id=\"6064ea1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dedd5dd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dedd5dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span class=\"TextRun SCXW68644765 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW68644765 BCX8\">When you decide to start a <\/span><\/span><a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/que-es-chatbot-para-whatsapp\/\"><span style=\"color: #5f2db0;\"><strong><span class=\"TextRun SCXW68644765 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW68644765 BCX8\">chatbot<\/span><span class=\"NormalTextRun SCXW68644765 BCX8\"> on WhatsApp<\/span><\/span><\/strong><\/span><\/a><span class=\"TextRun SCXW68644765 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW68644765 BCX8\">, one of the first questions that arise is: <\/span><\/span><span class=\"TextRun SCXW68644765 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW68644765 BCX8\">\u201cHow can I ensure it works optimally?\u201d<\/span><\/span><span class=\"TextRun SCXW68644765 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW68644765 BCX8\"> The reality is that it is not enough to create it and launch it; there is a set of <\/span><\/span><span class=\"TextRun SCXW68644765 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW68644765 BCX8\">best practices<\/span><\/span><span class=\"TextRun SCXW68644765 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW68644765 BCX8\"> that will help you take full advantage of its potential. There are also common mistakes that can <\/span><span class=\"NormalTextRun SCXW68644765 BCX8\">They can sabotage your strategy if you don&#039;t prevent them in time. In this article, you&#039;ll discover the best practices to implement in your WhatsApp chatbot.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37ed951 e-con-full e-flex e-con e-child\" data-id=\"37ed951\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-73b5733 e-con-full e-flex e-con e-child\" data-id=\"73b5733\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0665d6 elementor-widget elementor-widget-spacer\" data-id=\"f0665d6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87d4100 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"87d4100\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-whatsapp\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-531f744 e-con-full e-flex e-con e-child\" data-id=\"531f744\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-224b91e cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"224b91e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Why implement a chatbot on WhatsApp? <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be45b39 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"be45b39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Before delving into the dos and don&#039;ts, it&#039;s important to emphasize the relevance of this platform. WhatsApp is the most used messaging app in many Spanish-speaking countries, which means that <\/span><b><span data-contrast=\"auto\">your customers are already there<\/span><\/b><span data-contrast=\"auto\">. <\/span><span data-contrast=\"auto\">A well-configured chatbot can:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/01\/30\/automate-responses-whatsapp-instagram-facebook\/\"><span style=\"color: #5f2db0;\"><b>Automate frequently asked questions<\/b><\/span><\/a><span data-contrast=\"auto\"> to save time and resources.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Offer 24\/7 assistance<\/span><\/b><span data-contrast=\"auto\"> (even outside of working hours).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Guide the user<\/span><\/b><span data-contrast=\"auto\"> to the information or department you need.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Collect data<\/span><\/b><span data-contrast=\"auto\"> in an orderly manner (for example, for quotes or scheduling appointments).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">However, making this happen smoothly requires following a series of <\/span><i><span data-contrast=\"auto\">Best practices for chatbots on WhatsApp<\/span><\/i><span data-contrast=\"auto\"> and at the same time avoid common mistakes that could ruin the user experience.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a723d8 e-con-full e-flex e-con e-child\" data-id=\"5a723d8\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-63c7030 e-con-full e-flex e-con e-child\" data-id=\"63c7030\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6552fcb elementor-widget elementor-widget-spacer\" data-id=\"6552fcb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb2d3bf elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fb2d3bf\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-bookmark-check-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-851a263 e-con-full e-flex e-con e-child\" data-id=\"851a263\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8eb28 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"3e8eb28\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Best practices to implement in WhatsApp chatbot<\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64e37db elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"64e37db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Below, we share a list of practices that have proven to be effective in the <\/span><a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/que-es-chatbot-para-whatsapp\/\"><span style=\"color: #5f2db0;\"><b>implementation of chatbots for WhatsApp<\/b>:\u00a0<\/span><\/a><\/p><p><b><span data-contrast=\"auto\">\u2705<\/span><\/b><b><span data-contrast=\"auto\"> 1. Define clear objectives<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Before scheduling your first message, ask yourself:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">What do I want the chatbot for?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">What problems will it help solve?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">What are the KPIs for success?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Having clear objectives (for example, &quot;reduce response time to potential customers&quot;) will allow you to design conversation flows aligned with those goals. This way, the bot won&#039;t simply be an &quot;automatic greeting,&quot; but a tool that adds real value to your business.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u2705<\/span><\/b><b><span data-contrast=\"auto\"> 2. Personalize the welcome message<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">The <\/span><b><span data-contrast=\"auto\">implementation of a chatbot on WhatsApp<\/span><\/b><span data-contrast=\"auto\"> It should start with a good first impression. A personalized welcome message (mentioning the company name, the chatbot&#039;s purpose, and a friendly tone) helps build trust. Remember, WhatsApp is an intimate and personal environment for the user; a friendly greeting makes a big difference.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">Welcome message example<\/span><\/b><span data-contrast=\"auto\">:<\/span>\u00a0<br \/><span data-contrast=\"auto\">\u201cHi! Thanks for contacting [Your Company]. I&#039;m your virtual assistant and I&#039;m here to help you with any questions. How can I help you today?\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u2705<\/span><\/b><b><span data-contrast=\"auto\"> 3. Offer clear menus and options<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Most users don&#039;t want to read endless paragraphs or go around in circles trying to find what they&#039;re looking for. <\/span><b><span data-contrast=\"auto\">Keep the menu simple<\/span><\/b><span data-contrast=\"auto\"> with basic options:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Product\/service information<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><ol><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Schedules and locations<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><ol><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Check the status of an order<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><ol><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Talk to a human<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"auto\">Facilitating navigation not only streamlines the experience but also reduces user frustration. This organized structure will also help you collect more accurate metrics on the most frequently visited routes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u2705<\/span><\/b><b><span data-contrast=\"auto\"> 4. Maintain a tone consistent with your brand<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Even though it&#039;s a chatbot, it&#039;s still a <\/span><b><span data-contrast=\"auto\">extension of your brand<\/span><\/b><span data-contrast=\"auto\">If your company has a youthful, relaxed tone, your bot should reflect that as well. Conversely, if you have a more formal tone (for example, in legal or financial services), make sure your responses are consistent with that identity.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u2705<\/span><\/b><b><span data-contrast=\"auto\"> 5. Always offer the option to speak to a human<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Even the best chatbot can encounter situations that require the intervention of a real agent. Make sure to include in your <\/span><i><span data-contrast=\"auto\">Chatbot implementation for WhatsApp<\/span><\/i><span data-contrast=\"auto\"> A seamless handover system that allows the user to quickly connect with a human when needed. This increases trust and avoids the feeling of being &quot;stuck talking to a machine.&quot;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u2705<\/span><\/b><b><span data-contrast=\"auto\"> 6. Update and train your bot regularly<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">The <\/span><b><span data-contrast=\"auto\">frequently asked questions<\/span><\/b><span data-contrast=\"auto\"> Chatbots change over time, new promotions or products emerge, and customers may ask questions differently. If you don&#039;t keep your bot up to date, it will end up offering outdated or incomplete information. Schedule regular check-ins (at least once a month) to train your chatbot with new question variations and keep your content fresh.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u2705<\/span><\/b><b><span data-contrast=\"auto\"> 7. Measure and analyze key metrics<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">An intelligent chatbot is not just the one that answers: it is the one that <\/span><b><span data-contrast=\"auto\">learn<\/span><\/b><span data-contrast=\"auto\"> from interaction with users. <\/span><span data-contrast=\"auto\">Monitor data such as:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Number of conversations started<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Questions successfully solved by the bot<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Transfer rate to a human agent<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Average response times<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">These metrics will tell you where to improve your workflows and what questions or complaints are recurring. Tools like <\/span><b><span data-contrast=\"auto\">Aurora Inbox<\/span><\/b><span data-contrast=\"auto\"> make this task easier, allowing you to centralize conversations and collect statistics for continuous optimization.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de5d2d0 e-con-full e-flex e-con e-child\" data-id=\"de5d2d0\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ac8fe42 e-con-full e-flex e-con e-child\" data-id=\"ac8fe42\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2cb39 elementor-widget elementor-widget-spacer\" data-id=\"bd2cb39\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2476706 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2476706\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-excel\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm60.1 106.5L224 336l60.1 93.5c5.1 8-.6 18.5-10.1 18.5h-34.9c-4.4 0-8.5-2.4-10.6-6.3C208.9 405.5 192 373 192 373c-6.4 14.8-10 20-36.6 68.8-2.1 3.9-6.1 6.3-10.5 6.3H110c-9.5 0-15.2-10.5-10.1-18.5l60.3-93.5-60.3-93.5c-5.2-8 .6-18.5 10.1-18.5h34.8c4.4 0 8.5 2.4 10.6 6.3 26.1 48.8 20 33.6 36.6 68.5 0 0 6.1-11.7 36.6-68.5 2.1-3.9 6.2-6.3 10.6-6.3H274c9.5-.1 15.2 10.4 10.1 18.4zM384 121.9v6.1H256V0h6.1c6.4 0 12.5 2.5 17 7l97.9 98c4.5 4.5 7 10.6 7 16.9z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59c1b98 e-con-full e-flex e-con e-child\" data-id=\"59c1b98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f23102 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"6f23102\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Common mistakes to avoid in your WhatsApp chatbot <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bb572b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6bb572b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Now that you know the best practices, it&#039;s time to look at the other side of the coin: <\/span><b><span data-contrast=\"auto\">The mistakes that can cause your WhatsApp chatbot implementation to fail<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u274c<\/span><\/b><b><span data-contrast=\"auto\"> 1. Not informing the user that they are interacting with a bot<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Some businesses fear that revealing that it&#039;s a bot might discourage people, but the opposite is true: transparency builds trust. If the user thinks they&#039;re talking to a real person and discovers they&#039;re not, they&#039;ll feel deceived. Therefore, make it clear that it&#039;s a virtual assistant, assuring them they&#039;ll have access to a human agent whenever they need it.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u274c<\/span><\/b><b><span data-contrast=\"auto\"> 2. Overwhelm the user with long answers<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Excessively long texts tire readers and they get lost on the mobile screen. WhatsApp is a flexible channel; keep your responses short and to the point. If you need to provide additional details, offer them through links or downloadable PDFs, but don&#039;t fill the screen with endless paragraphs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u274c<\/span><\/b><b><span data-contrast=\"auto\"> 3. Forgetting to check metrics<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">One of the <\/span><b><span data-contrast=\"auto\">WhatsApp chatbot errors<\/span><\/b><span data-contrast=\"auto\"> The most common mistake is to implement it and then &quot;forget&quot; about it. A bot left unattended will simply repeat the same responses, without improving or adapting. Remember that it&#039;s crucial to measure the effectiveness of your chatbot and adjust your strategy based on the results.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u274c<\/span><\/b><b><span data-contrast=\"auto\"> 4. Not updating content regularly<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Users may encounter outdated information (e.g., last season&#039;s opening hours, expired promotions, old prices), which creates confusion and a negative impression. An &quot;old&quot; chatbot will ultimately be useless in the eyes of your audience.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u274c<\/span><\/b><b><span data-contrast=\"auto\"> 5. Limit yourself to generic answers<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">If your bot repeats &quot;I don&#039;t understand your question&quot; to any variation of the user&#039;s words, you&#039;ll miss valuable automation opportunities. Train your chatbot with synonyms and common phrases your customers might use, especially if there are local peculiarities or jargon specific to your industry.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">\u274c<\/span><\/b><b><span data-contrast=\"auto\"> 6. Do not offer a quick exit<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Have you ever been stuck in a menu that forces you to click through multiple options without finding the one you need? In WhatsApp, this is especially frustrating because it stays in a single conversation window. <\/span><b><span data-contrast=\"auto\">Always<\/span><\/b><span data-contrast=\"auto\"> gives the user the ability to return to the main menu or directly access a human with a simple command (\u201cTalk to an advisor\u201d).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1facd2b elementor-widget elementor-widget-image\" data-id=\"1facd2b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"782\" height=\"694\" src=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/mejores-practicas-chatbot-782x694.jpg\" class=\"attachment-large size-large wp-image-36222\" alt=\"\" srcset=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/mejores-practicas-chatbot-782x694.jpg 782w, https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/mejores-practicas-chatbot-12x12.jpg 12w\" sizes=\"(max-width: 782px) 100vw, 782px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38705a7 e-con-full e-flex e-con e-child\" data-id=\"38705a7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fd93bb5 e-con-full e-flex e-con e-child\" data-id=\"fd93bb5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f2a8eb elementor-widget elementor-widget-spacer\" data-id=\"9f2a8eb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a946f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"18a946f\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-bookmark-star-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c4e0df e-con-full e-flex e-con e-child\" data-id=\"7c4e0df\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e54ba70 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"e54ba70\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Implement these best practices with Aurora Inbox <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2b996 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c2b996\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">By following these recommendations and avoiding the aforementioned errors, you will achieve the best practices for implementing a WhatsApp chatbot.<\/span><span data-contrast=\"auto\">, which will serve your users quickly and cordially, and which will boost your business objectives.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Would you like all this to be easier? <\/span><b><span data-contrast=\"auto\">With <\/span><\/b><a href=\"https:\/\/www.aurorainbox.com\/en\/\"><b><span data-contrast=\"none\">Aurora Inbox<\/span><\/b><\/a><span data-contrast=\"auto\"> (example link), you can:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Centralize<\/span><\/b><span data-contrast=\"auto\"> all your WhatsApp conversations.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><a href=\"https:\/\/www.aurorainbox.com\/en\/2025\/02\/26\/chatbot-whatsapp-complete-guide\/\"><span style=\"color: #5f2db0;\"><b>Create chatbot flows<\/b><\/span><\/a><span data-contrast=\"auto\"> friendly and easy to update.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Monitor metrics<\/span><\/b><span data-contrast=\"auto\"> in real time to constantly improve.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Transfer<\/span><\/b><span data-contrast=\"auto\"> seamlessly to a human agent if necessary.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">We invite you to request a <\/span><b><span data-contrast=\"auto\">free demo<\/span><\/b><span data-contrast=\"auto\"> and discover how Aurora Inbox helps you <\/span><b><span data-contrast=\"auto\">implement all these good practices<\/span><\/b><span data-contrast=\"auto\"> without complications. <\/span><span data-contrast=\"auto\">Give your business the competitive advantage it deserves!<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31b012f elementor-widget elementor-widget-spacer\" data-id=\"31b012f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c78b43 e-flex e-con-boxed e-con e-parent\" data-id=\"2c78b43\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-712d76c e-con-full e-flex e-con e-child\" data-id=\"712d76c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2bf860e e-con-full e-flex e-con e-child\" data-id=\"2bf860e\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5a5cd3 e-con-full e-flex e-con e-child\" data-id=\"c5a5cd3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b48daab elementor-widget-divider--separator-type-pattern elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b48daab\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;none&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 20 16&#039; fill=&#039;none&#039; stroke=&#039;black&#039; stroke-width=&#039;1&#039; stroke-linecap=&#039;square&#039; stroke-miterlimit=&#039;10&#039;%3E%3Cg transform=&#039;translate(-12.000000, 0)&#039;%3E%3Cpath d=&#039;M28,0L10,18&#039;\/%3E%3Cpath d=&#039;M18,0L0,18&#039;\/%3E%3Cpath d=&#039;M48,0L30,18&#039;\/%3E%3Cpath d=&#039;M38,0L20,18&#039;\/%3E%3C\/g%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af520f cea-mobile-align-center elementor-widget__width-initial cea-align-center elementor-invisible 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that arises is: \u201cHow do I make sure that<\/p>","protected":false},"author":2,"featured_media":36312,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[75,35,29,73,85,83,84],"tags":[],"class_list":["post-35777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulo","category-automatizacion","category-chatbot","category-servicioalcliente","category-ventas","category-whatsapp","category-whatsapp-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mejores pr\u00e1cticas para usar chatbots en WhatsApp<\/title>\n<meta name=\"description\" content=\"Descubre las mejores pr\u00e1cticas para implementar un chatbot en WhatsApp. Mejora tu atenci\u00f3n al cliente y automatiza como un experto.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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