{"id":37174,"date":"2025-11-10T18:33:45","date_gmt":"2025-11-10T18:33:45","guid":{"rendered":"https:\/\/www.aurorainbox.com\/?p=37174"},"modified":"2026-02-25T21:02:10","modified_gmt":"2026-02-25T21:02:10","slug":"preguntas-frecuentes-sobre-aurora-inbox-faq","status":"publish","type":"post","link":"https:\/\/www.aurorainbox.com\/en\/2025\/11\/10\/aurora-inbox-faq-frequently-asked-questions\/","title":{"rendered":"Aurora Inbox Frequently Asked Questions (FAQ)"},"content":{"rendered":"
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Aurora Inbox Frequently Asked Questions (FAQ)<\/h1>

Below you will find the answers to the most common questions about Aurora: how it works, how it differs and how it helps you sell more without losing any conversation.<\/p>

What is Aurora Inbox and what makes it different?<\/h2>

Aurora Inbox is a CRM with AI chatbots for WhatsApp, Instagram and Facebook.<\/strong> that helps SMEs to sell more and serve better<\/strong>.
It gathers in one place: intelligent chatbots<\/strong>, multi-agent with a single number<\/strong>, integrations with campaigns (Meta\/TikTok)<\/strong> and a CRM dashboard<\/strong> to view the status of each customer and conversation. Turn your messages into actual sales<\/strong> with agile, professional and human attention. \ud83d\ude80<\/p>

How long will it take to get the bot up and running?<\/h2>

In matter of minutes<\/strong>!<\/p>

  1. We train your chatbot<\/strong> with your website, documents and FAQs.<\/p><\/li>

  2. Import contacts and conversations<\/strong> from WhatsApp.<\/p><\/li>

  3. We define target and tone<\/strong> with a few quick questions.<\/p><\/li>

  4. Ready<\/strong>Aurora begins to attend immediately.<\/p><\/li><\/ol>

    Can I decide when the bot intervenes and when a human intervenes?<\/h2>

    Of course! you have total control<\/strong>: define rules<\/strong> (keywords, schedule, type of customer), automatic shunts<\/strong> to agents and manual override<\/strong> with a click. You combine the AI speed<\/strong> with the human empathy<\/strong>.<\/p>

    Does it integrate with TikTok, Instagram and Facebook (lead forms)?<\/h2>

    Yes, Aurora automatically synchronizes<\/strong> the lead forms<\/strong> of TikTok\/Instagram\/Facebook, starts WhatsApp conversations<\/strong> with each new prospect and centralizes contacts<\/strong> in your CRM to serve them with your team or with AI.<\/p>

    How do mass campaigns and messages work with AI?<\/h2>

    Send intelligent mass campaigns<\/strong> without losing the personal touch:<\/p>

    • Segment<\/strong> by tags, funnel stage or history.<\/p><\/li>

    • Write a message<\/strong> and AI customize by contact<\/strong>.<\/p><\/li>

    • Program shipments<\/strong> and automatic responses to those who interact.<\/p><\/li>

    • Real-time metrics<\/strong> (readings, responses, interest).
      All complying with WhatsApp policies<\/strong> (opt-in and approved templates).<\/p><\/li><\/ul>

      Can I use a single number with several agents and a bot?<\/h2>

      Yes, with Aurora, your entire team works from a single number<\/strong>:<\/p>

      • Several agents<\/strong> are attended in parallel.<\/p><\/li>

      • Automatic or manual assignment<\/strong> of chats.<\/p><\/li>

      • He bot<\/strong> responds first and human scale<\/strong> when necessary.<\/p><\/li>

      • Roles, permissions and metrics<\/strong> per user to maintain order and control.<\/p><\/li><\/ul>

        Can bots use my information, catalogs and policies?<\/h2>

        Yes, we train your bot with web, catalogs, documents and policies<\/strong> to respond accurately and in your brand tone<\/strong>Products, prices, schedules, conditions and sales processes.<\/p>

        How do AI chatbots help to avoid losing sales?<\/h2>

        • Instant response<\/strong>including after hours<\/strong>.<\/p><\/li>

        • Detection of intent<\/strong> and guide to purchase or agendan<\/strong> automatically.<\/p><\/li>

        • Qualifying leads<\/strong> to prioritize the most valuable.<\/p><\/li>

        • An agent is escalated<\/strong> without losing the context.
          Result: every message becomes a real opportunity<\/strong>.<\/p><\/li><\/ul>

          Do you offer bot support and training?<\/h2>

          Yes. we accompany you step by step<\/strong> in the configuration, we optimize training<\/strong> with your data and we provide ongoing support and training<\/strong> to get the most out of it.<\/p>

          Can I try Aurora before signing up?<\/h2>

          Yes, we offer free trial<\/strong> to validate the impact on your sales and attention. Write to us and we will help you set up a pilot<\/strong> in minutes.<\/p>

          What languages does the bot support?<\/h2>

          The bot can attend in English, Spanish and Portuguese (BR)<\/strong>. It is also possible to automatically detect language<\/strong> and respond accordingly.<\/p>

          What metrics and reports does Aurora offer?<\/h2>

          Panel with response time<\/strong>, reading and response rate<\/strong>, conversations won<\/strong>, quality of leads<\/strong>, funnels per stage<\/strong>, productivity per agent<\/strong> and effectiveness of campaigns\/templates<\/strong>.<\/p>

          How do you protect my data?<\/h2>

          We use encryption in transit and at rest<\/strong>, roles and permissions<\/strong> granular, activity records<\/strong> and good security practices<\/strong>. Only your authorized team has access to the information (ask for our security sheet if you need it).<\/p>

          Does it integrate with my CRM\/ERP, Google Sheets or other apps?<\/h2>

          Yes, we have APIs and webhooks<\/strong>in addition to connectors<\/strong> to synchronize contacts, deals and events. If you need a specific integration, we can help you implement it.<\/p>

          Can I program messages, reminders and sequences?<\/h2>

          Yes, it creates reminders<\/strong>, tracking sequences<\/strong>, reengagements<\/strong> (dropouts, unanswered quotations) and programmed campaigns<\/strong> complying with WhatsApp policies (opt-in\/templates).<\/p>

          How does the bot respond after hours?<\/h2>

          Configure schedules<\/strong> and out-of-office rules<\/strong>: the bot attends, rate<\/strong> and agenda<\/strong>if the case is critical, will scale<\/strong> to an agent or leave tasks<\/strong> for the next shift with all the context.<\/p>

          How do you ensure the quality of the answers?<\/h2>

          We combine supervised training<\/strong>, verified sources<\/strong> (web\/docs\/FAQs), security answers<\/strong> for out-of-scope doubts and handoff to human<\/strong> when applicable. You can review and improve<\/strong> knowledge of the bot at any time.<\/p>

          Can I work with several branches, equipment or brands?<\/h2>

          Yes, we support multiple teams, roles and permissions<\/strong>as well as bot profiles<\/strong> by business unit or brand, with labels and funnels<\/strong> and reports by headquarters.<\/p>

          How much does it cost and what are the plans?<\/h2>

          We offer flexible plans<\/strong> according to team size, message volume and functionalities (campaigns, integrations, advanced AI). Contact us or visit our pricing page.<\/strong> to choose the ideal plan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Frequently Asked Questions about Aurora Inbox (FAQ) Below you will find the answers to the most common questions about Aurora: how it works,...<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-37174","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nPreguntas frecuentes sobre Aurora Inbox (FAQ)<\/title>\n<meta name=\"description\" content=\"Preguntas frecuentes sobre Aurora Inbox (FAQ)A continuaci\u00f3n encontrar\u00e1s las respuestas a las dudas m\u00e1s comunes sobre Aurora: c\u00f3mo funciona, en qu\u00e9 se\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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