{"id":38265,"date":"2026-03-11T14:00:00","date_gmt":"2026-03-11T14:00:00","guid":{"rendered":"https:\/\/www.aurorainbox.com\/?p=38265"},"modified":"2026-03-13T18:13:37","modified_gmt":"2026-03-13T18:13:37","slug":"como-migrar-whatsapp-business-a-api","status":"publish","type":"post","link":"https:\/\/www.aurorainbox.com\/en\/2026\/03\/11\/how-to-migrate-whatsapp-business-to-api\/","title":{"rendered":"How to Migrate from WhatsApp Business App to the API without Losing Contacts"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"BlogPosting\",\n    \"headline\": \"Como Migrar de WhatsApp Business App a la API sin Perder Contactos\",\n    \"description\": \"Guia completa para migrar tu numero de WhatsApp Business App a la API de WhatsApp Business sin perder contactos. Conoce el proceso paso a paso, que conservas, que pierdes, los tiempos estimados y como Aurora Inbox te acompa\\u00f1a en cada etapa de la migracion.\",\n    \"datePublished\": \"2026-03-11T14:00:00\",\n    \"dateModified\": \"2026-03-13T18:13:36\",\n    \"author\": {\n        \"@type\": \"Organization\",\n        \"name\": \"Aurora Inbox\",\n        \"url\": \"https:\\\/\\\/www.aurorainbox.com\"\n    },\n    \"publisher\": {\n        \"@type\": \"Organization\",\n        \"name\": \"Aurora Inbox\",\n        \"logo\": {\n            \"@type\": \"ImageObject\",\n            \"url\": \"https:\\\/\\\/www.aurorainbox.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/BRANDMARK-Gray80x80.png\"\n        }\n    },\n    \"mainEntityOfPage\": {\n        \"@type\": \"WebPage\",\n        \"@id\": \"https:\\\/\\\/www.aurorainbox.com\\\/2026\\\/03\\\/11\\\/como-migrar-whatsapp-business-a-api\\\/\"\n    },\n    \"inLanguage\": \"es\"\n}<\/script><\/p>\n<h1 id=\"como-migrar-de-whatsapp-business-app-a-la-api-sin-perder-contactos\">How to Migrate from WhatsApp Business App to the API without Losing Contacts<\/h1>\n<h2 id=\"introduccion\">Introduction<\/h2>\n<p>Your sales team has grown significantly. Now, multiple people need to respond to messages from a single device using the WhatsApp Business app, leading to operational inefficiencies. The solution is to migrate to the WhatsApp Business API, keeping your phone number and contacts intact.<\/p>\n<h2 id=\"cuando-es-el-momento-de-migrar-a-la-api-de-whatsapp-business\">When is the right time to migrate to the WhatsApp Business API?<\/h2>\n<h3 id=\"tu-equipo-esta-creciendo\">Your team is growing<\/h3>\n<p>When more than one or two people need to respond to messages from the same number, the Business app becomes limiting. The platform allows a maximum of four linked devices, which becomes chaotic with larger teams. The API allows dozens or even hundreds of agents to respond simultaneously.<\/p>\n<h3 id=\"necesitas-automatizacion-real\">You need real automation<\/h3>\n<p>The Business app&#039;s quick responses are extremely limited. The API allows you to connect chatbots, AI agents, and complex response systems operating 24\/7.<\/p>\n<h3 id=\"quieres-integrar-con-tu-crm-o-herramientas-de-negocio\">Do you want to integrate with your CRM or business tools?<\/h3>\n<p>The WhatsApp Business App operates independently. The API integrates with HubSpot, Salesforce, Shopify, and Google Calendar via webhooks and direct connections.<\/p>\n<h3 id=\"planeas-implementar-ia-conversacional\">Do you plan to implement conversational AI?<\/h3>\n<p>AI agents require programmatic access to messages, something the Business app does not allow.<\/p>\n<h3 id=\"tu-volumen-de-mensajes-supera-la-capacidad-manual\">Your message volume exceeds manual capacity<\/h3>\n<p>When you receive more than 50-100 messages daily, manual management becomes unsustainable. The API handles thousands of simultaneous conversations.<\/p>\n<p><strong>Important note:<\/strong> If your business is just starting out or doesn&#039;t yet need all the advanced features of the API, Aurora Inbox also offers QR code connectivity as a quick and easy way to begin using the multi-agent platform with WhatsApp. QR code connectivity is a valid option that many businesses use successfully. As your operation grows and you need Meta-approved templates, advanced automations, or bulk messaging, migrating to the API will be the next natural step.<\/p>\n<h2 id=\"el-proceso-de-migracion-paso-a-paso\">The Migration Process Step by Step<\/h2>\n<h3 id=\"paso-1-respalda-tus-conversaciones-actuales\">Step 1: Back up your current conversations<\/h3>\n<p>Before starting any process, export all important conversations.<\/p>\n<p><strong>For Android:<\/strong><\/p>\n<ol>\n<li>Open the desired conversation<\/li>\n<li>Tap the three dots in the upper right corner<\/li>\n<li>Select &quot;More&quot; and then &quot;Export chat&quot;<\/li>\n<li>Choose whether to include media files<\/li>\n<li>Select the file destination<\/li>\n<\/ol>\n<p><strong>For iPhone:<\/strong><\/p>\n<ol>\n<li>Open the conversation<\/li>\n<li>Tap the contact&#039;s name at the top<\/li>\n<li>Scroll down to &quot;Export chat&quot;<\/li>\n<li>Choose with or without media files<\/li>\n<li>Choose your destination<\/li>\n<\/ol>\n<p>This backup is crucial because the previous history is not transferred to the API.<\/p>\n<h3 id=\"paso-2-verifica-tu-negocio-en-meta-business-manager\">Step 2: Verify your business in Meta Business Manager<\/h3>\n<p>Your company needs a verified account on Meta Business Manager:<\/p>\n<ol>\n<li>Create an account if you don&#039;t already have one.<\/li>\n<li>Complete the business information (legal name, address, website)<\/li>\n<li>Upload verification documents (articles of incorporation, tax registration, proof of address)<\/li>\n<li>Wait for Meta approval (generally 2-7 business days)<\/li>\n<\/ol>\n<p>Verification determines your messaging limits. A verified business can send up to 1,000 initial conversations per day.<\/p>\n<h3 id=\"paso-3-elige-un-business-solution-provider-bsp\">Step 3: Choose a Business Solution Provider (BSP)<\/h3>\n<p>The API requires a solutions provider that offers:<\/p>\n<ul>\n<li>Multi-agent inbox<\/li>\n<li>Automation and chatbot capabilities<\/li>\n<li>CRM integrations and tools<\/li>\n<li>Support in English<\/li>\n<li>Metrics and reports panel<\/li>\n<li>Ability to implement AI agents<\/li>\n<\/ul>\n<p>Aurora Inbox acts as a BSP and comprehensive communication platform.<\/p>\n<h3 id=\"paso-4-inicia-la-migracion-del-numero-desde-meta\">Step 4: Start the number migration from Meta<\/h3>\n<p>The technical process includes:<\/p>\n<ol>\n<li>Registering the number in the API from the BSP<\/li>\n<li>Meta detects that the number is in use in the Business app<\/li>\n<li>Generation of migration request that requires verification<\/li>\n<\/ol>\n<h3 id=\"paso-5-confirma-el-codigo-otp-en-tu-dispositivo-actual\">Step 5: Confirm the OTP code on your current device<\/h3>\n<p>Meta sends a verification code (OTP) to the device where your WhatsApp Business App is registered. This code can arrive via SMS or phone call.<\/p>\n<p>It is essential:<\/p>\n<ul>\n<li>Have access to the device with the Business app active.<\/li>\n<li>To be able to receive SMS or calls on that number<\/li>\n<li>Enter the code within the time limit (usually 10 minutes)<\/li>\n<\/ul>\n<h3 id=\"paso-6-el-numero-se-transfiere-a-la-api\">Step 6: The number is transferred to the API<\/h3>\n<p>After confirming the OTP, Meta processes the migration. The number is registered in the API through the chosen BSP. From this point on, all client messages arrive via the API.<\/p>\n<p>Processing time is usually immediate or takes a few hours.<\/p>\n<h3 id=\"paso-7-la-aplicacion-antigua-deja-de-funcionar\">Step 7: The old application stops working<\/h3>\n<p>Once the migration is complete, WhatsApp Business App will display a message indicating that the number is no longer registered. The application will stop receiving messages. All communication will be managed exclusively through the BSP platform.<\/p>\n<h2 id=\"que-conservas-despues-de-la-migracion\">What Do You Keep After Migration<\/h2>\n<h3 id=\"tu-numero-de-telefono\">Your phone number<\/h3>\n<p>The number is transferred exactly as is. Your customers will continue to send messages to the same number they know and have saved.<\/p>\n<h3 id=\"tu-nombre-comercial-display-name\">Your trade name (display name)<\/h3>\n<p>Your business name on your WhatsApp profile will be preserved. If it appeared as &quot;Martinez Dental Clinic&quot;, it will remain the same.<\/p>\n<h3 id=\"la-elegibilidad-para-la-insignia-verde\">Eligibility for the green badge<\/h3>\n<p>If your account had the green verification badge or was in the process of verification, eligibility is maintained.<\/p>\n<h3 id=\"tus-contactos-te-siguen-teniendo-guardado\">Your contacts still have you saved.<\/h3>\n<p>Customers who already have your number saved will keep it exactly the same. They don&#039;t need to do anything.<\/p>\n<h3 id=\"la-capacidad-de-recibir-mensajes\">The ability to receive messages<\/h3>\n<p>Any message a customer sends to your number is received and processed through the API. There is no downtime if the process is completed successfully.<\/p>\n<h2 id=\"que-pierdes-con-la-migracion\">What do you lose with migration?<\/h2>\n<h3 id=\"el-historial-de-chats-en-el-dispositivo\">Chat history on the device<\/h3>\n<p>Previous conversations in the Business app are not transferred to the API. This is why the initial backup is important. However, your customers DO retain their history on their own devices.<\/p>\n<h3 id=\"las-listas-de-difusion-de-la-app\">The app&#039;s mailing lists<\/h3>\n<p>Broadcast lists are not migrated. You will need to recreate your audience segments, although the API offers vastly superior capabilities.<\/p>\n<h3 id=\"las-etiquetas-internas-de-la-app\">The app&#039;s internal tags<\/h3>\n<p>The color labels are application-specific and non-transferable. The BSP will offer its own, generally more comprehensive, system.<\/p>\n<h3 id=\"los-mensajes-automatizados-configurados-en-la-app\">The automated messages configured in the app<\/h3>\n<p>Welcome messages, away messages, and quick replies are not migrated. You will configure new automations in the BSP with enhanced capabilities.<\/p>\n<h2 id=\"linea-de-tiempo-cuanto-toma-todo-el-proceso\">Timeline: How Long Does the Entire Process Take?<\/h2>\n<table>\n<thead>\n<tr>\n<th>Stage<\/th>\n<th>Estimated time<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Backup of conversations<\/td>\n<td>1-3 hours<\/td>\n<\/tr>\n<tr>\n<td>Business verification in Meta<\/td>\n<td>2-7 business days<\/td>\n<\/tr>\n<tr>\n<td>BSP Configuration<\/td>\n<td>1-2 hours<\/td>\n<\/tr>\n<tr>\n<td>Number migration process<\/td>\n<td>5-30 minutes<\/td>\n<\/tr>\n<tr>\n<td>Initial platform configuration<\/td>\n<td>2-4 hours<\/td>\n<\/tr>\n<tr>\n<td><strong>Total (if you are already verified)<\/strong><\/td>\n<td><strong>24-48 hours<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Total (from zero)<\/strong><\/td>\n<td><strong>3-10 days<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"preocupaciones-comunes-y-como-resolverlas\">Common Concerns and How to Solve Them<\/h2>\n<h3 id=\"mis-clientes-no-podran-encontrarme\">&quot;My clients won&#039;t be able to find me.&quot;<\/h3>\n<p>False. Your phone number doesn&#039;t change. Any customer who has it saved can still contact you normally. The difference is invisible to them.<\/p>\n<h3 id=\"perdere-mi-numero-de-telefono\">&quot;I will lose my phone number&quot;<\/h3>\n<p>The number is transferred, not lost. It remains yours and stays the same. Only the technical platform that processes the messages changes.<\/p>\n<h3 id=\"es-un-proceso-irreversible\">&quot;It&#039;s an irreversible process&quot;<\/h3>\n<p>Technically, you can re-register the number in the Business app after migrating it. However, it&#039;s not recommended to change it frequently. The decision should be final.<\/p>\n<h3 id=\"necesito-ser-una-empresa-grande\">&quot;I need to be a big company&quot;<\/h3>\n<p>The API is no longer exclusive to large corporations. Businesses of any size can access it through BSPs. Costs have been significantly reduced.<\/p>\n<h3 id=\"el-proceso-es-muy-tecnico\">&quot;The process is very technical&quot;<\/h3>\n<p>When you work with a BSP like Aurora Inbox, the team guides you through each step and handles the technical setup. Your primary responsibility is to confirm the OTP code.<\/p>\n<h3 id=\"la-conexion-por-qr-es-inestable\">&quot;The QR code connection is unstable&quot;<\/h3>\n<p>Aurora Inbox supports both the official API and QR code connectivity. QR code connectivity is a valid and functional option that many businesses successfully use, especially for getting started quickly. While the official API offers additional advantages such as Meta-approved templates and greater scalability, QR code connectivity allows access to key features like multi-agent inbox, CRM, and AI agents without going through the Meta verification process. Each business can choose the option that best suits its stage and needs.<\/p>\n<h2 id=\"como-aurora-inbox-facilita-tu-migracion\">How Aurora Inbox Facilitates your Migration<\/h2>\n<p>Aurora Inbox has helped hundreds of businesses with successful migrations. The process includes:<\/p>\n<p><strong>Pre-migration advice:<\/strong> We&#039;ll assess your specific case, message volume, and needs. If you determine it&#039;s not yet time to migrate to the API, you can start with the QR code connection and migrate when you&#039;re ready.<\/p>\n<p><strong>Business verification:<\/strong> Step-by-step guide to the process with Meta, preparation of documentation.<\/p>\n<p><strong>Migration execution:<\/strong> Complete technical configuration and guide during number transfer.<\/p>\n<p><strong>Post-migration configuration:<\/strong> Multi-agent inbox, initial automations, integrations, and AI agent.<\/p>\n<p><strong>Continuous support:<\/strong> Team available in Spanish for questions and subsequent adjustments.<\/p>\n<p>The result is to move from a limited application on a single cell phone to a professional platform where the entire team serves clients simultaneously.<\/p>\n<p>Aurora Inbox offers affordable plans for every stage of your business:<\/p>\n<table>\n<thead>\n<tr>\n<th>Plan<\/th>\n<th>USD\/month<\/th>\n<th>MXN\/month<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Aurora CRM<\/td>\n<td>$99<\/td>\n<td>$1,800<\/td>\n<\/tr>\n<tr>\n<td>Aurora IA<\/td>\n<td>$179<\/td>\n<td>$3,200<\/td>\n<\/tr>\n<tr>\n<td>Aurora IA Plus<\/td>\n<td>$329<\/td>\n<td>$6,000<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"preguntas-frecuentes\">Frequent questions<\/h2>\n<h3 id=\"puedo-migrar-un-numero-que-tiene-la-insignia-verde\">Can I migrate a number that has the green badge?<\/h3>\n<p>Yes. Migrating to the API does not affect your verification status. If you already had it, it remains. If you were in the process of obtaining it, you can continue from the API. In fact, many companies find it easier to obtain the badge once they are on the API.<\/p>\n<h3 id=\"que-pasa-con-los-mensajes-que-me-envien-durante-la-migracion\">What happens to the messages I receive during the migration?<\/h3>\n<p>The process is virtually instantaneous. There&#039;s no extended period where messages are lost. Once you confirm the OTP, messages begin arriving immediately on the new platform.<\/p>\n<h3 id=\"puedo-seguir-usando-whatsapp-personal-en-el-mismo-telefono\">Can I continue using my personal WhatsApp account on the same phone?<\/h3>\n<p>Absolutely. The migration only affects the number in the WhatsApp Business app. If you have a different personal number, it&#039;s not affected. They are completely separate accounts.<\/p>\n<h3 id=\"cuanto-cuesta-migrar-a-la-api-de-whatsapp-business\">How much does it cost to migrate to the WhatsApp Business API?<\/h3>\n<p>The migration itself has no direct cost from Meta. Associated costs include a BSP subscription and a per-conversation fee charged by Meta. The model is based on 24-hour conversations with rates that vary by country and type. Aurora Inbox offers affordable plans for SMEs.<\/p>\n<h3 id=\"necesito-un-numero-nuevo-o-puedo-usar-mi-numero-actual\">Do I need a new number or can I use my current number?<\/h3>\n<p>You can use your exact current number. That&#039;s the whole point of the migration: transferring your existing number along with all your saved customer contacts. You don&#039;t need a new number or to ask customers to update their contacts.<\/p>\n<h3 id=\"puedo-usar-aurora-inbox-sin-migrar-a-la-api\">Can I use Aurora Inbox without migrating to the API?<\/h3>\n<p>Yes. Aurora Inbox supports QR code connections in addition to the official API. If your business is just starting out or you want to try the platform before committing to the API, you can connect your WhatsApp via QR code and access features like multi-agent inbox, conversational CRM, and AI agents. When you&#039;re ready to scale with approved templates and bulk sending, you can migrate to the API directly from the platform.<\/p>\n<hr \/>\n<h2 id=\"conclusion\">Conclusion<\/h2>\n<p>Migrating your WhatsApp Business App to the API is one of the most important steps for a growing business. The process is simpler than it seems, especially with the right support.<\/p>\n<p>If your business has reached the limits of the Business app and needs multiple agents, automation, artificial intelligence, or integrations with other work tools, migrating to the API is the next logical step. And if you&#039;re not there yet, Aurora Inbox lets you start with QR code connectivity and grow at your own pace. With Aurora Inbox, you can complete the migration in less than 48 hours without any technical complications.<\/p>","protected":false},"excerpt":{"rendered":"<p>Complete guide to migrate your WhatsApp Business App number to WhatsApp Business API without losing contacts. Know the process step by step, what you keep, what you lose, estimated times and how Aurora Inbox accompanies you at each stage of the migration.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[409],"tags":[259,439,440,438,441,219],"class_list":["post-38265","post","type-post","status-publish","format-standard","hentry","category-tutoriales","tag-api","tag-contactos","tag-migracion","tag-migrar","tag-upgrade","tag-whatsapp-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como Migrar de WhatsApp Business App a la API sin Perder Contactos<\/title>\n<meta name=\"description\" content=\"Guia completa para migrar tu numero de WhatsApp Business App a la API de WhatsApp Business sin perder contactos. 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