Start your free trial<\/a> and connect your WhatsApp Business number \u2014 it takes 10 minutes via OAuth with Meta.<\/p>\nStep 2: Activate the Shopify connector<\/h3>\n
Within Aurora Inbox, go to Integrations \u2192 Shopify \u2192 Connect<\/em>It takes you to Shopify to authorize the app via OAuth. Accept the permissions (read products, read orders, read customers, write orders if you want to create orders from the chat).<\/p>\nStep 3: Sync your catalog<\/h3>\n
Once connected, Aurora Inbox automatically imports:<\/p>\n
\n- All your products (up to 9,000 items across 3 catalogs).<\/li>\n
- Images, prices, descriptions, variants.<\/li>\n
- Real-time stock levels.<\/li>\n<\/ul>\n
Synchronization is bidirectional \u2014 you update a price in Shopify and it's reflected in the chat instantly.<\/p>\n
Step 4: Configure cart recovery templates<\/h3>\n
Aurora Inbox triggers automatic templates based on Shopify events. The two most striking are:<\/p>\n
\n- Abandoned cart<\/strong> \u2014 Triggered 1, 24, and 72 hours after abandonment. Typical recovery: 25-35%.<\/li>\n
- Order delivered<\/strong> \u2014 confirms receipt and requests a review. Generates 5-10 times more reviews than emails.<\/li>\n<\/ul>\n
Templates are uploaded to Meta as a utility and approved within hours.<\/p>\n
Step 5: Activate the AI agent with access to the catalog<\/h3>\n
In the agent settings, activate the tool Shopify Catalog<\/em>From then on, when a customer writes "I'm looking for size 39 boots in black", the agent:<\/p>\n\n- Call the Shopify catalog tool.<\/li>\n
- Filter by size, color, and availability.<\/li>\n
- Return 3-5 options with photo, price and link.<\/li>\n
- If the customer chooses one, create the direct order (with the tool) Create Shopify order<\/em>).<\/li>\n
- Generate the payment link.<\/li>\n<\/ol>\n
Total time: under 3 minutes. No human operator.<\/p>\n
Step 6: Configure human scaling<\/h3>\n
Define when AI hands over to a human. Typical rules for e-commerce:<\/p>\n
\n- Customer explicitly requests to speak to a human.<\/li>\n
- Order exceeding $X USD (defines the threshold).<\/li>\n
- Claim or complaint detected by AI.<\/li>\n
- Question outside the scope of the knowledge base.<\/li>\n<\/ul>\n
Step 7: Test in sandbox and go live<\/h3>\n
Simulate 30-50 conversations covering: product inquiry, size search, cart recovery, returns, and complaints. Adjust personality and tools based on results.<\/p>\n
Comparison table: integration options<\/h2>\n
\n\n\n| Option<\/th>\n | Setup time<\/th>\n | Monthly cost<\/th>\n | AI Agent<\/th>\n | Catalog synchronization<\/th>\n<\/tr>\n<\/thead>\n |
\n\n| Basic marketplace app<\/td>\n | 5 min<\/td>\n | $20-50 USD<\/td>\n | No<\/td>\n | Yes (limited)<\/td>\n<\/tr>\n |
\n| Aurora Inbox + Shopify connector<\/td>\n | 30 min<\/td>\n | $99-329 USD<\/td>\n | Yes (GPT-5)<\/td>\n | Yes (real time)<\/td>\n<\/tr>\n |
\n| Custom REST API<\/td>\n | 40-160 hrs<\/td>\n | Variable<\/td>\n | DIY<\/td>\n | DIY<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n |