{"id":38924,"date":"2026-05-06T09:00:00","date_gmt":"2026-05-06T09:00:00","guid":{"rendered":"https:\/\/www.aurorainbox.com\/?p=38924"},"modified":"2026-05-06T09:00:00","modified_gmt":"2026-05-06T09:00:00","slug":"migrar-whatsapp-web-a-api","status":"publish","type":"post","link":"https:\/\/www.aurorainbox.com\/en\/2026\/05\/06\/migrate-whatsapp-web-to-api\/","title":{"rendered":"How to migrate from WhatsApp Web to the WhatsApp Business API (2026)"},"content":{"rendered":"<p>Migrating from WhatsApp Web to the WhatsApp Business API in 2026 is a one-way process: once a number is added to the API, it will no longer work on the WhatsApp Business app or WhatsApp Web. Migration is justified when you have more than 4-5 people handling the same number, you need AI with RAG (Real-Time Aggregator), you want automated routing, per-agent metrics, bulk templates, or CRM integration. The entire process takes 1-3 business days.<\/p>\n<h2 id=\"whatsapp-web-es-lo-mismo-que-la-api\">Is WhatsApp Web the same as the API?<\/h2>\n<p>No. They are two different things:<\/p>\n<ul>\n<li><strong>WhatsApp Web.<\/strong> WhatsApp Business app web interface. Still relies on the primary phone and the app. Up to 4 secondary devices (5 accesses in total).<\/li>\n<li><strong>WhatsApp Business API.<\/strong> Programmatic access that connects to a professional platform (not the app). Unlimited agents, AI, reports, integrations.<\/li>\n<\/ul>\n<p>Migrating means leaving the app and moving the number to the API.<\/p>\n<h2 id=\"cuando-conviene-migrar\">When is it advisable to migrate<\/h2>\n<p>Five clear signs:<\/p>\n<ol>\n<li><strong>More than 5 people<\/strong> They want to handle the same number.<\/li>\n<li><strong>You lose leads outside of business hours<\/strong> and you need a 24\/7 AI agent.<\/li>\n<li><strong>Your catalog has over 500 products<\/strong> Or do you want automatic recommendations?<\/li>\n<li><strong>You need reports per agent<\/strong> to manage the team.<\/li>\n<li><strong>Your CRM (HubSpot, Salesforce, Pipedrive) needs the conversations.<\/strong><\/li>\n<\/ol>\n<p>If you meet 2 or more requirements, the cost of staying on the app exceeds the cost of migrating.<\/p>\n<h2 id=\"que-se-gana-y-que-se-pierde-con-la-migracion\">What is gained and what is lost with migration<\/h2>\n<h3 id=\"lo-que-ganas\">What you earn<\/h3>\n<ul>\n<li><strong>Unlimited agents<\/strong> with roles, automatic routing, individual metrics.<\/li>\n<li><strong>AI Agent<\/strong> with GPT-5 + RAG on your knowledge base.<\/li>\n<li><strong>Navigable catalog<\/strong> by AI (up to 9,000 products).<\/li>\n<li><strong>Integrated scheduling<\/strong> with Google Calendar.<\/li>\n<li><strong>Mass templates<\/strong> pre-approved by Meta for campaigns.<\/li>\n<li><strong>Multichannel<\/strong> \u2014 the same team handles WhatsApp, Messenger, Instagram, and TikTok.<\/li>\n<li><strong>Integration with CRM<\/strong> native.<\/li>\n<li><strong>Reports<\/strong> Complete metrics: response time, conversion rate, agent satisfaction.<\/li>\n<\/ul>\n<h3 id=\"lo-que-pierdes\">What you lose<\/h3>\n<ul>\n<li><strong>Chat on your cell phone.<\/strong> The number stops appearing in the WhatsApp and WhatsApp Business apps on any phone.<\/li>\n<li><strong>Calls and video calls<\/strong> via WhatsApp (the API does not support calls).<\/li>\n<li><strong>States \/ Stories<\/strong> from the number that is migrating.<\/li>\n<\/ul>\n<p>If you need to keep making voice\/video calls from your cell phone, a common option is to migrate a new number to the API and keep the old one in the calling app.<\/p>\n<h2 id=\"proceso-de-migracion-paso-a-paso\">Step-by-step migration process<\/h2>\n<h3 id=\"paso-1-decide-si-migras-tu-numero-actual-o-uno-nuevo\">Step 1: Decide whether to migrate your current number or a new one<\/h3>\n<p><strong>Migrate the current number:<\/strong><\/p>\n<ul>\n<li>You maintain the brand history (customers already know the number).<\/li>\n<li>You lose the chat on your cell phone.<\/li>\n<li>You miss calls via WhatsApp.<\/li>\n<\/ul>\n<p><strong>Start with a new number:<\/strong><\/p>\n<ul>\n<li>You keep the old number in the mobile app for calls and internal communication.<\/li>\n<li>You need to communicate the change to existing customers.<\/li>\n<li>Zero technical migration of the number.<\/li>\n<\/ul>\n<p>For most SMEs, <strong>a new dedicated issue<\/strong> It&#039;s the cleanest path.<\/p>\n<h3 id=\"paso-2-verifica-tu-meta-business-manager\">Step 2: Verify your Meta Business Manager<\/h3>\n<p>Before migrating, you need the verified Meta Business Manager:<\/p>\n<ol>\n<li>Enter <a href=\"https:\/\/business.facebook.com\">business.facebook.com<\/a>.<\/li>\n<li>Create or access your company&#039;s Business Manager.<\/li>\n<li>Upload the verification documents: tax receipt + proof of address.<\/li>\n<li>Wait for approval (1-5 business days).<\/li>\n<\/ol>\n<p>Without verification, the limit is 250 unique recipients per 24 hours \u2014 operationally useless.<\/p>\n<h3 id=\"paso-3-elige-plataforma-profesional\">Step 3: Choose a professional platform<\/h3>\n<p>Aurora Inbox combines a Meta-authorized BSP, a shared inbox platform, and AI agents into a single subscription. It&#039;s the lowest-friction option for SMEs.<\/p>\n<p><a href=\"https:\/\/www.aurorainbox.com\/en\/Identity\/Account\/Register\/?Trial=1\">Start your free trial<\/a>.<\/p>\n<h3 id=\"paso-4-conecta-el-numero-a-la-plataforma\">Step 4: Connect the number to the platform<\/h3>\n<p>If it&#039;s a new number: in Aurora Inbox, <em>Connect number \u2192 Cloud API \u2192 OAuth with Meta<\/em>Select the number and authorize. It takes 10 minutes.<\/p>\n<p>If it&#039;s a migration from the current number:<\/p>\n<ol>\n<li><strong>Get the number from the app<\/strong> via <em>Settings \u2192 Delete account<\/em> in the WhatsApp Business app.<\/li>\n<li><strong>Wait 24 hours<\/strong> (recommended by Meta to keep the number clean).<\/li>\n<li><strong>Connect to Aurora Inbox<\/strong> via OAuth with your Meta Business Manager.<\/li>\n<li><strong>Check<\/strong> via SMS or call to the number.<\/li>\n<\/ol>\n<h3 id=\"paso-5-configura-plantillas-agente-de-ia-y-bandeja\">Step 5: Configure templates, AI agent, and tray<\/h3>\n<ul>\n<li>Increase from 3 to 5 initial templates (welcome, reminder, confirmation, closing, after hours).<\/li>\n<li>Configure the AI agent with your knowledge base and tools.<\/li>\n<li>Create users for your team, define roles and routing rules.<\/li>\n<\/ul>\n<h3 id=\"paso-6-comunica-el-cambio-si-aplica\">Step 6: Communicate the change (if applicable)<\/h3>\n<p>If you migrated your current number, customers may notice. If you migrated to a new number, communicate this explicitly: in-store sign, website banner, email to your customer base.<\/p>\n<h3 id=\"paso-7-sal-en-vivo-y-monitorea\">Step 7: Go live and monitor<\/h3>\n<p>The first 48 hours: monitor response rate, number quality in Meta, and human scaling. Fix anything that breaks.<\/p>\n<h2 id=\"tiempo-de-migracion-tabla-resumen\">Migration time: summary table<\/h2>\n<table>\n<thead>\n<tr>\n<th>Passed<\/th>\n<th>Weather<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Meta Business Verification<\/td>\n<td>1-5 business days (one time only)<\/td>\n<\/tr>\n<tr>\n<td>Connect to Aurora Inbox<\/td>\n<td>10 minutes<\/td>\n<\/tr>\n<tr>\n<td>Upload templates<\/td>\n<td>30-60 minutes<\/td>\n<\/tr>\n<tr>\n<td>AI agent configuration<\/td>\n<td>3-5 hours<\/td>\n<\/tr>\n<tr>\n<td>Equipment configuration and rules<\/td>\n<td>1-2 hours<\/td>\n<\/tr>\n<tr>\n<td>Sandbox testing<\/td>\n<td>1-2 hours<\/td>\n<\/tr>\n<tr>\n<td>Total operational (post-verification)<\/td>\n<td>1-2 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"errores-comunes\">Common mistakes<\/h2>\n<ul>\n<li><strong>Do not verify Meta Business before<\/strong> and get stuck at the 250 limit.<\/li>\n<li><strong>Migrate your personal number<\/strong> from the CEO or salesperson \u2014 irreversible and a headache.<\/li>\n<li><strong>Upload templates as marketing<\/strong> when they are useful \u2014 rejections.<\/li>\n<li><strong>Failure to communicate the change<\/strong> to existing customers if you migrated the current number.<\/li>\n<li><strong>Do not test in sandbox<\/strong> and go live without evidence.<\/li>\n<li><strong>Forget the backup<\/strong> from the history before deleting the app account.<\/li>\n<\/ul>\n<h2 id=\"por-que-aurora-inbox\">Why Aurora Inbox<\/h2>\n<p>Aurora Inbox is a Meta-authorized BSP+ platform with AI agents in a single account. Migration from WhatsApp Web is a 100% guided process, with assisted onboarding and support in Spanish. Plans start from <strong>$1,800 MXN ($99 USD) per month<\/strong>.<\/p>\n<p><a href=\"https:\/\/www.aurorainbox.com\/en\/Identity\/Account\/Register\/?Trial=1\">Start your free trial<\/a> and migrate your number in less than a week.<\/p>\n<h2 id=\"preguntas-frecuentes\">Frequently Asked Questions<\/h2>\n<h3 id=\"puedo-migrar-mi-numero-de-whatsapp-web-a-la-api-y-volver-atras\">Can I migrate my WhatsApp Web number to the API and then back again?<\/h3>\n<p>No. The migration is one-way. Once in the API, the number will no longer work in the mobile app.<\/p>\n<h3 id=\"cuanto-cuesta-migrar\">How much does it cost to migrate?<\/h3>\n<p>The technical migration is free. What you pay for is the platform subscription (Aurora Inbox from $99 USD\/month) and Meta&#039;s per-conversation fees.<\/p>\n<h3 id=\"pierdo-el-historico-al-migrar\">Do I lose my history when I migrate?<\/h3>\n<p>Your chat history in the app is lost if you delete your account before migrating. Aurora Inbox doesn&#039;t import your old chat history\u2014the conversation starts again.<\/p>\n<h3 id=\"mi-numero-actual-de-whatsapp-web-puede-recibir-llamadas-tras-migrar\">Can my current WhatsApp Web number receive calls after migrating?<\/h3>\n<p>No. The API does not support calls. If you need to keep making calls, migrate a new number and leave the current one in the app.<\/p>\n<h3 id=\"cuanto-tiempo-tarda-la-migracion\">How long does migration take?<\/h3>\n<p>1-3 business days if the Meta Business Manager is already verified; add 1-5 business days if the verification is new.<\/p>\n<h3 id=\"necesito-programador-para-migrar\">Do I need a programmer to migrate?<\/h3>\n<p>Not in Aurora Inbox. Everything is point-and-click via OAuth.<\/p>","protected":false},"excerpt":{"rendered":"<p>2026 Guide to Migrating from WhatsApp Web (linked to the app) to the WhatsApp Business API: when to migrate, number, templates, platform and step-by-step process.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[452],"tags":[474,209,473,472],"class_list":["post-38924","post","type-post","status-publish","format-standard","hentry","category-blog","tag-migracion-2","tag-pymes","tag-whatsapp-api","tag-whatsapp-web"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00f3mo migrar de WhatsApp Web a la API de WhatsApp Business (2026)<\/title>\n<meta name=\"description\" content=\"Gu\u00eda 2026 para migrar de WhatsApp Web (linkado al app) a la API de WhatsApp Business: 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