{"id":35774,"date":"2025-04-10T00:37:19","date_gmt":"2025-04-10T00:37:19","guid":{"rendered":"https:\/\/ww3.aurorainbox.com\/?p=35774"},"modified":"2026-02-25T21:04:22","modified_gmt":"2026-02-25T21:04:22","slug":"whatsapp-multiagente-atencion-cliente","status":"publish","type":"post","link":"https:\/\/www.aurorainbox.com\/pt\/2025\/04\/10\/atendimento-ao-cliente-multiagente-do-whatsapp\/","title":{"rendered":"Boas pr\u00e1ticas para implementar WhatsApp multiagente no atendimento ao cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"35774\" class=\"elementor elementor-35774\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c722af e-con-full e-flex e-con e-parent\" data-id=\"5c722af\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4872941 e-con-full e-flex e-con e-child\" data-id=\"4872941\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88090d3 elementor-widget elementor-widget-spacer\" data-id=\"88090d3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-544e6d2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"544e6d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span class=\"TextRun SCXW267026435 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267026435 BCX8\">O WhatsApp se tornou um canal essencial para a comunica\u00e7\u00e3o empresarial, gra\u00e7as \u00e0 sua ampla ado\u00e7\u00e3o e facilidade de uso. No entanto, quando um neg\u00f3cio cresce ou lida com v\u00e1rios tipos de consultas simultaneamente, \u00e9 essencial ter uma solu\u00e7\u00e3o que <\/span><\/span><span class=\"TextRun SCXW267026435 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267026435 BCX8\">Whatsapp <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267026435 BCX8\">multiagente<\/span><\/span><span class=\"TextRun SCXW267026435 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267026435 BCX8\"> para garantir que cada cliente receba atendimento oportuno e de qualidade. Neste artigo, exploraremos a <\/span><\/span><span class=\"TextRun SCXW267026435 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267026435 BCX8\">Melhores pr\u00e1ticas para implementar o WhatsApp <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267026435 BCX8\">multiagente<\/span><\/span><span class=\"TextRun SCXW267026435 BCX8\" lang=\"ES-MX\" xml:lang=\"ES-MX\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267026435 BCX8\"> no ambiente empresarial, abordando temas <\/span><span class=\"NormalTextRun SCXW267026435 BCX8\">como treinamento de equipe, protocolos internos, uso de recursos avan\u00e7ados e integra\u00e7\u00e3o com outros sistemas. Se voc\u00ea quer otimizar seu processo de atendimento ao cliente e proporcionar uma experi\u00eancia consistente para seus clientes, este conte\u00fado \u00e9 para voc\u00ea!<\/span><\/span><span class=\"EOP SCXW267026435 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e8e27e e-con-full e-flex e-con e-child\" data-id=\"2e8e27e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f5a3e71 e-con-full e-flex e-con e-child\" data-id=\"f5a3e71\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a23c7cf elementor-widget elementor-widget-spacer\" data-id=\"a23c7cf\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66203c6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"66203c6\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-1-square-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cf5d97 e-con-full e-flex e-con e-child\" data-id=\"7cf5d97\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d223d0 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"9d223d0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Treinamento de equipe <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7069512 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7069512\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">1.1 Definir objetivos e processos claros<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Antes de lan\u00e7ar sua estrat\u00e9gia <a href=\"https:\/\/www.aurorainbox.com\/pt\/2025\/04\/10\/whatsapp-business-multiples-usuarios-2025-2\/\"><span style=\"color: #5f2db0;\"><strong><i>WhatsApp multiagente<\/i><\/strong><\/span><\/a>, \u00e9 fundamental estabelecer por que sua empresa usar\u00e1 esse canal. Atendimento ao cliente, vendas ou ambos? Comunique claramente essas metas \u00e0 equipe e defina os principais processos:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Como responder a perguntas frequentes<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Como escalar um caso ou transferir um bate-papo para outro agente<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Quando usar mensagens r\u00e1pidas ou chatbots<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"auto\">1.2 Unifique o tom da comunica\u00e7\u00e3o<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Embora v\u00e1rios agentes interajam com o mesmo n\u00famero do WhatsApp, o cliente percebe a empresa como uma entidade \u00fanica. <\/span><span data-contrast=\"auto\">Portanto, \u00e9 importante definir diretrizes sobre:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Tipo de linguagem: formal, fechada, t\u00e9cnica, etc.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Estilo e personalidade da marca: tom emp\u00e1tico, amig\u00e1vel e proativo.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Mensagens uniformes de boas-vindas e despedida.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Com <a href=\"https:\/\/www.aurorainbox.com\/pt\/\"><strong><span style=\"color: #5f2db0;\">Caixa de entrada Aurora<\/span><\/strong><\/a>Por exemplo, mensagens padronizadas podem ser criadas para iniciar e encerrar conversas, o que ajuda a manter a consist\u00eancia da marca.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">1.3 Treinamento pr\u00e1tico na ferramenta<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Al\u00e9m da teoria, a equipe deve se familiarizar com as fun\u00e7\u00f5es espec\u00edficas da plataforma. <\/span><i><span data-contrast=\"auto\">WhatsApp multiagente<\/span><\/i><span data-contrast=\"auto\">. <\/span><span data-contrast=\"auto\">Organizar sess\u00f5es pr\u00e1ticas nas quais os agentes:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Navegue pela interface e explore as op\u00e7\u00f5es dispon\u00edveis.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Aprenda como atribuir e reatribuir conversas.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Pratique o uso de respostas r\u00e1pidas e chatbots integrados.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Uma equipe bem treinada saber\u00e1 aproveitar ao m\u00e1ximo cada recurso e fornecer um servi\u00e7o de qualidade desde o primeiro dia.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69fd050 e-con-full e-flex e-con e-child\" data-id=\"69fd050\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7aa7dcc e-con-full e-flex e-con e-child\" data-id=\"7aa7dcc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8206f7 elementor-widget elementor-widget-spacer\" data-id=\"a8206f7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcbe1a5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fcbe1a5\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-2-square-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb5d353 e-con-full e-flex e-con e-child\" data-id=\"cb5d353\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-534c10c cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"534c10c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Protocolos internos<\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30459f5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"30459f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">2.1 Usando tags e categorias<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Para gerenciar m\u00faltiplas conversas de forma eficiente, \u00e9 aconselh\u00e1vel que todos os agentes utilizem <\/span><b><span data-contrast=\"auto\">r\u00f3tulos<\/span><\/b><span data-contrast=\"auto\"> ou categorias. <\/span><span data-contrast=\"auto\">Por exemplo, voc\u00ea pode categorizar conversas como:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Consultas gerais<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Vendas \/ Prospectos<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Suporte t\u00e9cnico<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reclama\u00e7\u00f5es ou devolu\u00e7\u00f5es<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Essas tags facilitam a pesquisa subsequente e permitem um melhor controle de onde as oportunidades de vendas est\u00e3o localizadas e onde o acompanhamento \u00e9 necess\u00e1rio.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><b><span data-contrast=\"auto\">2.2 Atribui\u00e7\u00e3o e transfer\u00eancia de conversas<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Um dos grandes desafios na gest\u00e3o de um sistema <\/span><i><span data-contrast=\"auto\">multiagente<\/span><\/i><span data-contrast=\"auto\"> \u00e9 evitar confus\u00e3o sobre quem deve responder a cada chat. <\/span><span data-contrast=\"auto\">Defina regras claras para:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Como as conversas s\u00e3o atribu\u00eddas inicialmente (automaticamente ou manualmente?)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Em quais casos um agente deve transferir a conversa para outro (por exemplo, se o cliente precisar de suporte mais especializado).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Como notificar o resto da equipe sobre conversas que aguardam reatribui\u00e7\u00e3o ou exigem feedback.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Com o Aurora Inbox, voc\u00ea pode definir esses fluxos para serem autom\u00e1ticos, garantindo que ningu\u00e9m fique sem resposta.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><b><span data-contrast=\"auto\">2.3 Lidando com v\u00e1rios chats simult\u00e2neos<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">\u00c9 comum que um \u00fanico agente atenda v\u00e1rios chats ao mesmo tempo. <\/span><span data-contrast=\"auto\">Ensine a equipe a:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Organize a tela e mantenha um registro mental (ou em notas) de cada caso.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Use r\u00f3tulos para priorizar conversas urgentes ou clientes que est\u00e3o esperando h\u00e1 mais tempo.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reserve alguns segundos para ler o hist\u00f3rico com aten\u00e7\u00e3o antes de responder, evitando confus\u00f5es que podem comprometer a qualidade da sua resposta.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d05edb6 e-con-full e-flex e-con e-child\" data-id=\"d05edb6\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4626bf4 e-con-full e-flex e-con e-child\" data-id=\"4626bf4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1257170 elementor-widget elementor-widget-spacer\" data-id=\"1257170\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b08d4dc elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"b08d4dc\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-3-square-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-716475a e-con-full e-flex e-con e-child\" data-id=\"716475a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd9bc63 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"dd9bc63\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Usando recursos avan\u00e7ados<\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89f8484 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"89f8484\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">3.1 Chatbots e respostas autom\u00e1ticas<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Um dos principais benef\u00edcios de um sistema <\/span><i><span data-contrast=\"auto\">WhatsApp multiagente<\/span><\/i><span data-contrast=\"auto\"> \u00c9 a possibilidade de implementar chatbots ou respostas autom\u00e1ticas \u00e0s perguntas mais frequentes. <\/span><span data-contrast=\"auto\">Por exemplo:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Hor\u00e1rio de funcionamento<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Pol\u00edticas de envio e devolu\u00e7\u00e3o<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Pre\u00e7os e cat\u00e1logo de produtos<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Isso permite que a equipe se concentre em conversas mais complexas ou que exigem um toque humano. <\/span><b><span data-contrast=\"auto\">Caixa de entrada Aurora<\/span><\/b><span data-contrast=\"auto\"> facilita a cria\u00e7\u00e3o de chatbots sem conhecimento t\u00e9cnico avan\u00e7ado, reduzindo custos de implementa\u00e7\u00e3o e acelerando a ado\u00e7\u00e3o.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><b><span data-contrast=\"auto\">3.2 Respostas r\u00e1pidas<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Para evitar escrever a mesma coisa repetidamente, configure respostas r\u00e1pidas para mensagens recorrentes. Dessa forma, os agentes podem economizar tempo e evitar inconsist\u00eancias na comunica\u00e7\u00e3o.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Exemplo de resposta r\u00e1pida: \u201cOl\u00e1 [nome], obrigado pela sua mensagem. Um dos nossos consultores entrar\u00e1 em contato com voc\u00ea em breve.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Respostas para relatar status do pedido, detalhes de cobran\u00e7a, etc.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><b><span data-contrast=\"auto\">3.3 M\u00e9tricas de desempenho<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Para impulsionar a melhoria cont\u00ednua, \u00e9 essencial medir e analisar dados como:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Primeiro tempo de resposta<\/span><\/b><span data-contrast=\"auto\"> (FRT, Tempo de Primeira Resposta)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Tempo total de resolu\u00e7\u00e3o<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Satisfa\u00e7\u00e3o do cliente<\/span><\/b><span data-contrast=\"auto\"> (por meio de pesquisas ou classifica\u00e7\u00f5es)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Essas m\u00e9tricas ajudam a identificar gargalos e quais agentes precisam de mais treinamento, garantindo um servi\u00e7o excelente e consistente.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5963061 e-con-full e-flex e-con e-child\" data-id=\"5963061\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3f404bd e-con-full e-flex e-con e-child\" data-id=\"3f404bd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab24ef elementor-widget elementor-widget-spacer\" data-id=\"1ab24ef\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbc5b5b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fbc5b5b\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-4-square-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-766b9f2 e-con-full e-flex e-con e-child\" data-id=\"766b9f2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09ca7f0 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"09ca7f0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Integra\u00e7\u00e3o com outros sistemas<\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-278faab elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"278faab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">4.1 Conex\u00e3o com seu CRM principal<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Ter todas as informa\u00e7\u00f5es em um s\u00f3 lugar \u00e9 essencial para oferecer um melhor atendimento ao cliente. <\/span><span data-contrast=\"auto\">Integra <\/span><i><span data-contrast=\"auto\">WhatsApp multiagente<\/span><\/i><span data-contrast=\"auto\"> com seu <a href=\"https:\/\/www.aurorainbox.com\/pt\/2025\/03\/14\/melhor-crm-para-whatsapp-como-escolher-a-ferramenta-certa\/\"><strong><span style=\"color: #5f2db0;\">CRM<\/span><\/strong><\/a>, para que:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Cada conversa ou ticket \u00e9 sincronizado e associado ao perfil do cliente.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Os agentes t\u00eam acesso ao hist\u00f3rico de compras, intera\u00e7\u00f5es e notas internas.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Voc\u00ea pode enviar e receber dados relevantes sem sair da plataforma.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Com o Aurora Inbox, a integra\u00e7\u00e3o com ferramentas como HubSpot, Salesforce ou seu pr\u00f3prio CRM \u00e9 simples e segura.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">4.2 Sistema de tickets de suporte<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Para empresas com alto volume de solicita\u00e7\u00f5es, um sistema de tickets ajuda a manter a ordem. <\/span><span data-contrast=\"auto\">Vincul\u00e1-lo \u00e0 sua conta multiagente do WhatsApp permite que voc\u00ea:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Transforme cada mensagem em um t\u00edquete de suporte.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Acompanhe o progresso do incidente.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Atribua n\u00edveis de prioridade e escale problemas complexos.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"auto\">4.3 Calend\u00e1rios e ferramentas de automa\u00e7\u00e3o<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Se o seu servi\u00e7o envolve agendar compromissos ou lembrar as pessoas sobre renova\u00e7\u00f5es futuras, integre ferramentas de agendamento e mensagens automatizadas. Dessa forma, os clientes receber\u00e3o confirma\u00e7\u00f5es ou lembretes automaticamente.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b447f53 e-con-full e-flex e-con e-child\" data-id=\"b447f53\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3fb3795 e-con-full e-flex e-con e-child\" data-id=\"3fb3795\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a481d85 elementor-widget elementor-widget-spacer\" data-id=\"a481d85\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5b104f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"e5b104f\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"bi-5-square-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9607e5a e-con-full e-flex e-con e-child\" data-id=\"9607e5a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf5fe9 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"3cf5fe9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Seguran\u00e7a e privacidade <\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ee9fb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"71ee9fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">5.1 Fun\u00e7\u00f5es de usu\u00e1rio e n\u00edveis de permiss\u00e3o<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">Quando v\u00e1rias pessoas gerenciam a mesma conta <a href=\"https:\/\/www.aurorainbox.com\/pt\/2025\/03\/04\/o-que-e-o-whatsapp-business\/\"><strong><span style=\"color: #5f2db0;\">Whatsapp<\/span><\/strong><\/a>, \u00e9 essencial definir quem pode visualizar, editar ou excluir informa\u00e7\u00f5es.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Crie fun\u00e7\u00f5es de administrador, agente ou supervisor, conforme necess\u00e1rio.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Restringe o acesso a certos tipos de informa\u00e7\u00f5es (por exemplo, dados confidenciais de clientes).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">A plataforma Aurora Inbox permite que voc\u00ea defina diferentes n\u00edveis de permiss\u00e3o para proteger a confidencialidade da sua base de clientes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">5.2 Prote\u00e7\u00e3o e criptografia de dados<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">O WhatsApp oferece criptografia de ponta a ponta, mas \u00e9 importante complementar essa seguran\u00e7a com boas pr\u00e1ticas internas:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Evite compartilhar credenciais indiscriminadamente.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Troque as senhas regularmente e monitore os dispositivos vinculados.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Mantenha um registro de logins para detectar acessos incomuns.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"auto\">5.3 Conscientiza\u00e7\u00e3o e pol\u00edticas de seguran\u00e7a<\/span><\/b>\u00a0<br \/><span data-contrast=\"auto\">O erro humano \u00e9 uma das principais causas de viola\u00e7\u00f5es de seguran\u00e7a. Eduque sua equipe sobre a import\u00e2ncia de lidar com cuidado com informa\u00e7\u00f5es confidenciais e desenvolva pol\u00edticas claras sobre prote\u00e7\u00e3o de dados e uso respons\u00e1vel da plataforma.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68ab879 e-con-full e-flex e-con e-child\" data-id=\"68ab879\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-66091b5 e-con-full e-flex e-con e-child\" data-id=\"66091b5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43ddf5f elementor-widget elementor-widget-spacer\" data-id=\"43ddf5f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e1af3 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a3e1af3\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-book-open\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M542.22 32.05c-54.8 3.11-163.72 14.43-230.96 55.59-4.64 2.84-7.27 7.89-7.27 13.17v363.87c0 11.55 12.63 18.85 23.28 13.49 69.18-34.82 169.23-44.32 218.7-46.92 16.89-.89 30.02-14.43 30.02-30.66V62.75c.01-17.71-15.35-31.74-33.77-30.7zM264.73 87.64C197.5 46.48 88.58 35.17 33.78 32.05 15.36 31.01 0 45.04 0 62.75V400.6c0 16.24 13.13 29.78 30.02 30.66 49.49 2.6 149.59 12.11 218.77 46.95 10.62 5.35 23.21-1.94 23.21-13.46V100.63c0-5.29-2.62-10.14-7.27-12.99z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bed630b e-con-full e-flex e-con e-child\" data-id=\"bed630b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a72ac17 cea-mobile-align-center elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"a72ac17\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h2 class=\"section-title\">Para terminar<\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48b7a8a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"48b7a8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">A implementa\u00e7\u00e3o de <\/span><i><span data-contrast=\"auto\">WhatsApp multiagente<\/span><\/i><span data-contrast=\"auto\"> na sua empresa pode fazer uma grande diferen\u00e7a na maneira como voc\u00ea atende os clientes e gera oportunidades de neg\u00f3cios. No entanto, para que esta estrat\u00e9gia seja bem-sucedida, \u00e9 essencial realizar o seguinte: <\/span><a href=\"https:\/\/www.aurorainbox.com\/pt\/2025\/02\/01\/melhorar-ferramentas-digitais-de-atendimento-ao-cliente\/\"><span style=\"color: #5f2db0;\"><b>melhores pr\u00e1ticas<\/b>:\u00a0<\/span><\/a><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Treine adequadamente a equipe e unifique o tom da comunica\u00e7\u00e3o.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Defina protocolos internos claros para atribuir e transferir conversas.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Aproveite recursos avan\u00e7ados como chatbots e m\u00e9tricas de desempenho.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Integre a ferramenta com outros sistemas para centralizar as informa\u00e7\u00f5es.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Garanta a seguran\u00e7a e a privacidade dos dados dos seus clientes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Com <\/span><b><span data-contrast=\"auto\">Caixa de entrada Aurora<\/span><\/b><span data-contrast=\"auto\">, voc\u00ea poder\u00e1 consolidar todas essas pr\u00e1ticas em uma \u00fanica plataforma, fortalecendo o atendimento ao cliente e o relacionamento com seus clientes em potencial. Se voc\u00ea est\u00e1 procurando otimizar sua estrat\u00e9gia de neg\u00f3cios no WhatsApp, lembre-se de que uma estrat\u00e9gia de marketing digital correta <\/span><i><span data-contrast=\"auto\">implementa\u00e7\u00e3o do WhatsApp multiagente<\/span><\/i><span data-contrast=\"auto\"> \u00c9 a chave para fornecer um servi\u00e7o de alta qualidade, aumentar suas vendas e, finalmente, crescer de forma sustent\u00e1vel. Ouse dar o pr\u00f3ximo passo e descubra tudo o que o Aurora Inbox pode fazer pelo seu neg\u00f3cio!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd46c6 elementor-widget elementor-widget-spacer\" data-id=\"dbd46c6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be3e71e e-flex e-con-boxed e-con e-parent\" data-id=\"be3e71e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-de08d05 e-con-full e-flex e-con e-child\" data-id=\"de08d05\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-15e8b4e e-con-full e-flex e-con e-child\" data-id=\"15e8b4e\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4945a5 e-con-full e-flex e-con e-child\" data-id=\"e4945a5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5a2f9 elementor-widget-divider--separator-type-pattern elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3b5a2f9\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;none&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 20 16&#039; fill=&#039;none&#039; stroke=&#039;black&#039; stroke-width=&#039;1&#039; stroke-linecap=&#039;square&#039; stroke-miterlimit=&#039;10&#039;%3E%3Cg transform=&#039;translate(-12.000000, 0)&#039;%3E%3Cpath d=&#039;M28,0L10,18&#039;\/%3E%3Cpath d=&#039;M18,0L0,18&#039;\/%3E%3Cpath d=&#039;M48,0L30,18&#039;\/%3E%3Cpath d=&#039;M38,0L20,18&#039;\/%3E%3C\/g%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-072cb5b cea-mobile-align-center elementor-widget__width-initial cea-align-center elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"072cb5b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><h4 class=\"section-title\">Voc\u00ea tamb\u00e9m pode gostar<\/h4><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92adc35 e-con-full e-flex e-con e-child\" data-id=\"92adc35\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4abeea e-con-full e-flex e-con e-child\" data-id=\"c4abeea\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97c29d8 elementor-posts__hover-none elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts--show-avatar elementor-card-shadow-yes elementor-widget elementor-widget-posts\" data-id=\"97c29d8\" data-element_type=\"widget\" data-settings=\"{&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;pagination_type&quot;:&quot;prev_next&quot;,&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-38269 post type-post status-publish format-standard hentry category-tutoriales tag-aurora-inbox tag-como-funciona tag-configuracion-2 tag-guia tag-primeros-pasos tag-tutorial\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.aurorainbox.com\/pt\/2026\/03\/13\/guia-completa-aurora-inbox-primeros-pasos\/\" >\n\t\t\t\tGuia Completa de Aurora Inbox: Primeros Pasos para tu Empresa\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.aurorainbox.com\/pt\/2026\/03\/13\/guia-completa-aurora-inbox-primeros-pasos\/\" aria-label=\"Read more about Guia Completa de Aurora Inbox: Primeros Pasos para tu Empresa\" tabindex=\"-1\" >\n\t\t\tLer mais\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t13 de mar\u00e7o de 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-38268 post type-post status-publish format-standard hentry category-tutoriales tag-24-7 tag-chatbot tag-configuracion-2 tag-fuera-de-horario tag-horarios-atencion tag-ia\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.aurorainbox.com\/pt\/2026\/03\/13\/configurar-horarios-atencion-chatbot\/\" >\n\t\t\t\tComo configurar o hor\u00e1rio de resposta da IA ap\u00f3s o expediente\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.aurorainbox.com\/pt\/2026\/03\/13\/configurar-horarios-atencion-chatbot\/\" aria-label=\"Read more about Como Configurar Horarios de Atencion con Respuesta IA Fuera de Horario\" tabindex=\"-1\" >\n\t\t\tLer mais\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t13 de mar\u00e7o de 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-38267 post type-post status-publish format-standard hentry category-tutoriales tag-automatizacion tag-cobranza tag-cobros tag-facturacion tag-recordatorios-pago tag-whatsapp\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.aurorainbox.com\/pt\/2026\/03\/12\/automatizar-cobranza-whatsapp\/\" >\n\t\t\t\tComo automatizar lembretes de cobran\u00e7a e pagamento via WhatsApp\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.aurorainbox.com\/pt\/2026\/03\/12\/automatizar-cobranza-whatsapp\/\" aria-label=\"Read more about Como Automatizar Cobranza y Recordatorios de Pago por WhatsApp\" tabindex=\"-1\" >\n\t\t\tLer mais\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12 de mar\u00e7o de 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"98\" data-next-page=\"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/posts\/35774\/page\/2\/\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagina\u00e7\u00e3o\">\n\t\t\t<span class=\"page-numbers prev\">&lt; Anterior<\/span>\n<a class=\"page-numbers next\" href=\"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/posts\/35774\/page\/2\/\">Pr\u00f3ximo &gt;<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>O WhatsApp se tornou um canal essencial para a comunica\u00e7\u00e3o empresarial, gra\u00e7as \u00e0 sua ampla ado\u00e7\u00e3o e facilidade de uso.<\/p>","protected":false},"author":2,"featured_media":36319,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[75,37,30,83,87,84],"tags":[],"class_list":["post-35774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulo","category-asignacion","category-equipos","category-whatsapp","category-whatsapp-api","category-whatsapp-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WhatsApp multiagente: Mejores pr\u00e1cticas 2025<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo implementar WhatsApp multiagente de forma efectiva y mejora tu atenci\u00f3n al cliente con estas pr\u00e1cticas clave para 2025.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aurorainbox.com\/pt\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WhatsApp multiagente: Mejores pr\u00e1cticas 2025\" \/>\n<meta property=\"og:description\" content=\"Descubre c\u00f3mo implementar WhatsApp multiagente de forma efectiva y mejora tu atenci\u00f3n al cliente con estas pr\u00e1cticas clave para 2025.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.aurorainbox.com\/pt\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Aurora Inbox\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100089808166715\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-10T00:37:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-25T21:04:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/Blog-39.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Daniela Reyes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@aurorainbox\" \/>\n<meta name=\"twitter:site\" content=\"@aurorainbox\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Daniela Reyes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutos\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"WhatsApp Multiagente: Melhores Pr\u00e1ticas 2025","description":"Aprenda como implementar com efici\u00eancia o WhatsApp multiagente e melhorar seu atendimento ao cliente com essas pr\u00e1ticas essenciais para 2025.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.aurorainbox.com\/pt\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/","og_locale":"pt_BR","og_type":"article","og_title":"WhatsApp multiagente: Mejores pr\u00e1cticas 2025","og_description":"Descubre c\u00f3mo implementar WhatsApp multiagente de forma efectiva y mejora tu atenci\u00f3n al cliente con estas pr\u00e1cticas clave para 2025.","og_url":"https:\/\/www.aurorainbox.com\/pt\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/","og_site_name":"Aurora Inbox","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=100089808166715","article_published_time":"2025-04-10T00:37:19+00:00","article_modified_time":"2026-02-25T21:04:22+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/Blog-39.webp","type":"image\/webp"}],"author":"Daniela Reyes","twitter_card":"summary_large_image","twitter_creator":"@aurorainbox","twitter_site":"@aurorainbox","twitter_misc":{"Escrito por":"Daniela Reyes","Est. tempo de leitura":"7 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/#article","isPartOf":{"@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/"},"author":{"name":"Daniela Reyes","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/person\/9747d00d34ca0a49b1fcc90561ba7b38"},"headline":"Mejores pr\u00e1cticas para implementar WhatsApp multiagente en la atenci\u00f3n al cliente","datePublished":"2025-04-10T00:37:19+00:00","dateModified":"2026-02-25T21:04:22+00:00","mainEntityOfPage":{"@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/"},"wordCount":1484,"commentCount":0,"publisher":{"@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#organization"},"image":{"@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/Blog-39.webp","articleSection":["Art\u00edculo","Asignaci\u00f3n","Equipos","WhatsApp","WhatsApp API","WhatsApp Business"],"inLanguage":"pt-BR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/","url":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/","name":"WhatsApp Multiagente: Melhores Pr\u00e1ticas 2025","isPartOf":{"@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/Blog-39.webp","datePublished":"2025-04-10T00:37:19+00:00","dateModified":"2026-02-25T21:04:22+00:00","description":"Aprenda como implementar com efici\u00eancia o WhatsApp multiagente e melhorar seu atendimento ao cliente com essas pr\u00e1ticas essenciais para 2025.","breadcrumb":{"@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/#primaryimage","url":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/Blog-39.webp","contentUrl":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2025\/04\/Blog-39.webp","width":1200,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/www.aurorainbox.com\/en\/2025\/04\/10\/whatsapp-multi-agent-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.aurorainbox.com\/"},{"@type":"ListItem","position":2,"name":"Mejores pr\u00e1cticas para implementar WhatsApp multiagente en la atenci\u00f3n al cliente"}]},{"@type":"WebSite","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#website","url":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/","name":"Caixa de entrada Aurora","description":"O melhor agente de intelig\u00eancia artificial","publisher":{"@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#organization"},"alternateName":"Aurora Inbox","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#organization","name":"Caixa de entrada Aurora","url":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/logo\/image\/","url":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2024\/01\/BRANDMARK-Gray80x80.png","contentUrl":"https:\/\/www.aurorainbox.com\/wp-content\/uploads\/2024\/01\/BRANDMARK-Gray80x80.png","width":81,"height":81,"caption":"Aurora Inbox"},"image":{"@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=100089808166715","https:\/\/x.com\/aurorainbox","https:\/\/www.instagram.com\/aurorainboxlatam\/","https:\/\/www.youtube.com\/@aurorainbox"]},{"@type":"Person","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/person\/9747d00d34ca0a49b1fcc90561ba7b38","name":"Daniela Reis","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ec2-3-94-236-79.compute-1.amazonaws.com\/pt\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/201d7ba1e2523a2a3c81ecbb8f59b4a3a0112d08cf86799d72a38b6407d23230?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/201d7ba1e2523a2a3c81ecbb8f59b4a3a0112d08cf86799d72a38b6407d23230?s=96&d=mm&r=g","caption":"Daniela Reyes"}}]}},"_links":{"self":[{"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/posts\/35774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/comments?post=35774"}],"version-history":[{"count":13,"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/posts\/35774\/revisions"}],"predecessor-version":[{"id":38780,"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/posts\/35774\/revisions\/38780"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/media\/36319"}],"wp:attachment":[{"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/media?parent=35774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/categories?post=35774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aurorainbox.com\/pt\/wp-json\/wp\/v2\/tags?post=35774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}