Aurora Inbox Frequently Asked Questions (FAQ)
Below you will find the answers to the most common questions about Aurora: how it works, how it differs and how it helps you sell more without losing any conversation.
What is Aurora Inbox and what makes it different?
Aurora Inbox is a CRM with AI chatbots for WhatsApp, Instagram and Facebook. that helps SMEs to sell more and serve better.
It gathers in one place: intelligent chatbots, multi-agent with a single number, integrations with campaigns (Meta/TikTok) and a CRM dashboard to view the status of each customer and conversation. Turn your messages into actual sales with agile, professional and human attention. 馃殌
How long will it take to get the bot up and running?
In matter of minutes!
We train your chatbot with your website, documents and FAQs.
Import contacts and conversations from WhatsApp.
We define target and tone with a few quick questions.
ReadyAurora begins to attend immediately.
Can I decide when the bot intervenes and when a human intervenes?
Of course! you have total control: define rules (keywords, schedule, type of customer), automatic shunts to agents and manual override with a click. You combine the AI speed with the human empathy.
Does it integrate with TikTok, Instagram and Facebook (lead forms)?
Yes, Aurora automatically synchronizes the lead forms of TikTok/Instagram/Facebook, starts WhatsApp conversations with each new prospect and centralizes contacts in your CRM to serve them with your team or with AI.
How do mass campaigns and messages work with AI?
Send intelligent mass campaigns without losing the personal touch:
Segment by tags, funnel stage or history.
Write a message and AI customize by contact.
Program shipments and automatic responses to those who interact.
Real-time metrics (readings, responses, interest).
All complying with WhatsApp policies (opt-in and approved templates).
Can I use a single number with several agents and a bot?
Yes, with Aurora, your entire team works from a single number:
Several agents are attended in parallel.
Automatic or manual assignment of chats.
He bot responds first and human scale when necessary.
Roles, permissions and metrics per user to maintain order and control.
Can bots use my information, catalogs and policies?
Yes, we train your bot with web, catalogs, documents and policies to respond accurately and in your brand toneProducts, prices, schedules, conditions and sales processes.
How do AI chatbots help to avoid losing sales?
Instant responseincluding after hours.
Detection of intent and guide to purchase or agendan automatically.
Qualifying leads to prioritize the most valuable.
An agent is escalated without losing the context.
Result: every message becomes a real opportunity.
Do you offer bot support and training?
Yes. we accompany you step by step in the configuration, we optimize training with your data and we provide ongoing support and training to get the most out of it.
Can I try Aurora before signing up?
Yes, we offer free trial to validate the impact on your sales and attention. Write to us and we will help you set up a pilot in minutes.
What languages does the bot support?
The bot can attend in English, Spanish and Portuguese (BR). It is also possible to automatically detect language and respond accordingly.
What metrics and reports does Aurora offer?
Panel with response time, reading and response rate, conversations won, quality of leads, funnels per stage, productivity per agent and effectiveness of campaigns/templates.
How do you protect my data?
We use encryption in transit and at rest, roles and permissions granular, activity records and good security practices. Only your authorized team has access to the information (ask for our security sheet if you need it).
Does it integrate with my CRM/ERP, Google Sheets or other apps?
Yes, we have APIs and webhooksin addition to connectors to synchronize contacts, deals and events. If you need a specific integration, we can help you implement it.
Can I program messages, reminders and sequences?
Yes, it creates reminders, tracking sequences, reengagements (dropouts, unanswered quotations) and programmed campaigns complying with WhatsApp policies (opt-in/templates).
How does the bot respond after hours?
Configure schedules and out-of-office rules: the bot attends, rate and agendaif the case is critical, will scale to an agent or leave tasks for the next shift with all the context.
How do you ensure the quality of the answers?
We combine supervised training, verified sources (web/docs/FAQs), security answers for out-of-scope doubts and handoff to human when applicable. You can review and improve knowledge of the bot at any time.
Can I work with several branches, equipment or brands?
Yes, we support multiple teams, roles and permissionsas well as bot profiles by business unit or brand, with labels and funnels and reports by headquarters.
How much does it cost and what are the plans?
We offer flexible plans according to team size, message volume and functionalities (campaigns, integrations, advanced AI). Contact us or visit our pricing page. to choose the ideal plan.
