Best AI Chatbots for WhatsApp Business 2025
Artificial intelligence has completely transformed the way companies communicate with their customers through WhatsApp. By 2025, AI chatbots are no longer simple decision trees with predefined answers: they are intelligent agents capable of understanding context, learning from business documents and having natural conversations in multiple languages.
If you are looking for the best AI chatbot for WhatsApp Business, this comparison guide will help you choose the solution that best suits your company's needs.
What is an AI chatbot for WhatsApp?
An AI-enabled chatbot for WhatsApp is software that uses artificial intelligence technologies, such as natural language processing (NLP), large language modeling (LLM) and retrieval augmented generation (RAG), to hold automated conversations with customers through WhatsApp Business.
Unlike traditional rule-based chatbots, an AI chatbot can:
- Understand user intent even when the question is not formulated in an exact manner
- Generate natural responses that don't sound robotic or generic
- Learning from the knowledge base of the company (catalogs, manuals, policies, etc.)
- Handling complex conversations with multiple shifts and theme changes
- Escalate to a human agent when the consultation requires specialized intervention
Key technologies in AI chatbots for WhatsApp
| Technology | Description | Business benefit |
|---|---|---|
| NLP (Natural Language Processing) | Allows the chatbot to understand the meaning and intent behind the user's text. | Understands questions formulated in different ways |
| LLM (Large Language Models) | Models such as GPT-5, Claude or similar models that generate consistent text | Natural and contextual, non-robotic responses |
| RAG (Recovery Augmented Generation) | Combines own document search with answer generation | Accurate answers based on your company's actual information |
| Trainable Agents | Systems that can be configured with specific business knowledge | The chatbot becomes an expert of your product or service |
| Sentiment Analysis | Detects the user's emotional state during conversation | Allows to escalate to a human when the customer is frustrated |
What are the best AI chatbots for WhatsApp in 2025?
We have analyzed the main chatbot platforms with artificial intelligence that offer integration with WhatsApp Business API. Here are the six best options on the market.
1. Aurora Inbox - The most advanced AI chatbot for WhatsApp
Aurora Inbox is an enterprise communication platform that stands out for its state-of-the-art artificial intelligence engine. Its AI agents are built on a plugin architecture that enables advanced capabilities such as RAG, intelligent scheduling and product catalog management, all within WhatsApp.
Outstanding AI capabilities:
- Agents trainable with RAGAurora Inbox agents can be trained with documents, web pages, catalogs and company knowledge bases. They use augmented generation by retrieval to give accurate answers based on real business information.
- Advanced multilingual NLPNative support for Spanish, English, Portuguese and other languages with deep contextual understanding.
- Intelligent transfer to humans (Human-in-the-Loop)The agent detects when a query requires human intervention and transfers the conversation with all the context.
- Catalog plugin with shopping cartThe chatbot can display products, answer questions about availability and guide the user to purchase.
- Automatic schedulingIntegrated with Google Calendar, the agent can coordinate appointments and meetings directly in the conversation.
- Unified multi-channel: The same AI agent works on WhatsApp, Facebook Messenger and TikTok from a single inbox.
Ideal for: Medium and large companies in Latin America that need a sophisticated AI chatbot with sales, support and scheduling capabilities on WhatsApp.
2. Tidio - Chatbot with AI for e-commerce
Tidio is a customer care platform that combines live chat, chatbots and AI tools. Its Lyro AI product offers AI-based conversational capabilities.
AI capabilities:
- Lyro AI for automatic responses based on the knowledge base
- Training from frequently asked questions and support pages
- Basic user intent detection
- Conversation flows with conditional logic
Limitations: Integration with WhatsApp requires higher plans. AI capabilities are more limited compared to native WhatsApp solutions. Does not offer RAG with personalized documents.
Ideal for: Small online stores already using Tidio for web chat and want to expand to WhatsApp.
3. ManyChat - WhatsApp Marketing Automation
ManyChat is a marketing automation platform known for its Facebook Messenger and Instagram bots. It has expanded its offering to WhatsApp with automation features.
AI capabilities:
- OpenAI integration for response generation
- Keyword and basic intent recognition
- Conversation flows with conditional branching
- Pre-defined e-commerce and marketing templates
Limitations: Their main focus is marketing and lead generation, not complex customer care. AI is an add-on, not the core of the product. No native RAG capability or trainable agents with proprietary documents.
Ideal for: Businesses focused on digital marketing and lead generation through social networks and WhatsApp.
4. Landbot - Visual chatbot builder
Landbot offers a visual drag-and-drop chatbot builder with integration for WhatsApp Business. Its approach is to make it easy to create bots without programming.
AI capabilities:
- Integration with OpenAI models within flows
- AI blocks for response generation within the stream
- Basic sentiment analysis
- Dynamic variables for customization
Limitations: Flows are still primarily rule-based with AI blocks inserted. It does not offer autonomous agents or RAG. Conversational experience can feel stiff on complex queries.
Ideal for: Marketing teams that want to create WhatsApp streams visually without programming, with AI touches.
5. Botsify - Multichannel Chatbot with AI
Botsify is a multi-channel chatbot platform that offers support for WhatsApp, Facebook Messenger, websites and Telegram.
AI capabilities:
- Natural language processing to understand queries
- Training with own data (FAQ and texts)
- Intelligent responses based on context
- Multi-language support
Limitations: The platform has a less modern interface. AI capabilities are competent but not state-of-the-art. Support for Spanish and Latin American markets is limited.
Ideal for: Companies that need a multi-channel presence with a basic AI chatbot at an affordable price.
6. WATI - Specialized WhatsApp Business
WATI (WhatsApp Team Inbox) is a platform built exclusively around the WhatsApp Business API. It offers chatbot and automation functionalities oriented to sales and support teams.
AI capabilities:
- KnowBot: AI chatbot trained with documents and URLs
- Automatic responses with natural language understanding
- Non-coded conversation flows
- Integration with e-commerce tools
Limitations: Only works with WhatsApp, no multi-channel support. KnowBot's AI capabilities are basic compared to full RAG solutions. Pricing can scale quickly with volume of conversations.
Ideal for: Sales and support teams that work exclusively on WhatsApp and need a solution that is quick to implement.
How do chatbots compare with AI for WhatsApp?
The following table compares the key artificial intelligence functionalities of each platform:
| Feature | Aurora Inbox | Tidio | ManyChat | Landbot | Botsify | WATI |
|---|---|---|---|---|---|---|
| Advanced Conversational AI | Yes (LLM Agents) | Yes (Lyro AI) | Partial | Partial | Yes | Yes (KnowBot) |
| RAG (own documents) | Yes | No | No | No | Limited | Limited |
| Trainable Agents | Yes | Limited | No | No | Limited | Limited |
| Multilingual NLP | Yes (10+ languages) | Yes (7 languages) | Limited | Limited | Yes (100+ languages) | Yes |
| Sentiment Analysis | Yes | No | No | Basico | No | No |
| Human-in-the-Loop | Yes (intelligent) | Yes (manual) | No | Yes (manual) | Yes (manual) | Yes (manual) |
| Multi-channel | WhatsApp, FB, TikTok | Web, Email, WhatsApp | IG, FB, WhatsApp | Web, WhatsApp, FB | Multi-channel | WhatsApp only |
| Catalog/E-commerce | Yes (native) | Yes (Shopify) | Yes (basic) | Limited | No | Yes (integrations) |
| Scheduling with IA | Yes (Google Calendar) | No | No | No | No | No |
| Official WhatsApp API | Yes | Yes | Yes | Yes | Yes | Yes |
| Price from (USD/month) | $29 | $29 | $15 | $45 | $49 | $49 |
| Free trial | Yes | Yes | Yes (limited) | Yes | Yes (14 days) | Yes |
| Best for | Advanced AI + sales | E-commerce web | Marketing | Visual flows | Basic multi-channel | WhatsApp only |
What features should a good AI chatbot for WhatsApp have?
When evaluating a chatbot with artificial intelligence for WhatsApp Business, these are the essential features you should consider:
1. Training capacity with own data
The chatbot should be able to learn from your documents, catalogs, policies and FAQs. RAG solutions (such as Aurora Inbox) allow the agent to respond with accurate and up-to-date information about your business, not generic answers.
2. Natural language comprehension in Spanish
For the Spanish-speaking market, it is crucial that the chatbot understands regional variations, colloquialisms and common typos in Spanish. Not all platforms have the same level of support for languages other than English.
3. Intelligent scaling to human agents
A good AI chatbot knows when it cannot resolve a query and transfers the conversation to a human agent with full context. Intelligent Human-in-the-Loop solutions avoid frustrating the customer with irrelevant answers.
4. Integration with the official WhatsApp Business API
Only platforms that use the official WhatsApp Business API guarantee stability, security and compliance with Meta policies. Avoid solutions that use unofficial methods.
5. Multi-channel capability
Ideally, the same AI agent that works on WhatsApp should be able to handle queries on other channels such as Facebook Messenger, Instagram or your website, maintaining a consistent experience.
How much does an AI chatbot for WhatsApp cost?
Prices vary significantly depending on the platform and level of AI functionality:
| Price range | Including | Platforms |
|---|---|---|
| $15-29/month | Basic AI, simple flows, limited volume | ManyChat, Tidio, Aurora Inbox (initial plan) |
| $45-99/month | Intermediate AI, more conversations, integrations | Landbot, Botsify, WATI |
| $100-299/month | Advanced AI, RAG, multi-agent, high volume | Aurora Inbox (professional plan), Tidio (advanced plan) |
| $300+/month | Enterprise, customized AI, dedicated support, SLAs | Aurora Inbox (enterprise), WATI (enterprise) |
It is important to consider that the monthly price of the platform does not include the costs of the WhatsApp Business API, which charges per conversation according to Meta's rates.
How to choose the best AI chatbot for your business?
The decision depends on several key factors:
If your priority is advanced artificial intelligence: Aurora Inbox offers the most complete combination of AI technologies, including RAG, trainable agents, sentiment analysis and intelligent Human-in-the-Loop. It is the most robust option for companies that want a virtual agent that truly understands their business.
If your main focus is digital marketing: ManyChat is a good choice for its social network automation ecosystem, although its AI capabilities are limited.
If you need a fast chatbot without programming: Landbot offers an intuitive visual interface for creating flows, with the ability to add AI blocks.
If you only use WhatsApp and need something simple: WATI is designed exclusively for WhatsApp and is quick to implement for small teams.
If you already have an online store with web chat: Tidio can extend its web chat to WhatsApp with moderate AI capabilities.
Frequently Asked Questions about AI Chatbots for WhatsApp
Can an AI chatbot completely replace human agents on WhatsApp?
Not completely. The best AI chatbots, such as Aurora Inbox, can resolve between 60% and 80% of queries automatically. However, queries that are complex, sensitive or require human judgment must be escalated to real agents. The key is to have an intelligent Human-in-the-Loop system that knows when to intervene and transfers the entire context of the conversation to the human agent.
What is RAG and why is it important for a WhatsApp chatbot?
RAG (Retrieval-Augmented Generation) is a technology that allows the chatbot to search for relevant information in your company's documents before generating an answer. Instead of inventing answers or limiting itself to predefined phrases, a RAG-enabled chatbot consults your knowledge base (catalogs, manuals, policies, pricing) and generates accurate and informed answers. Aurora Inbox implements RAG natively, allowing its AI agents to become true experts of your business.
Do I need the official WhatsApp Business API to use an AI chatbot?
Yes, to implement a professional AI chatbot on WhatsApp you need access to the official WhatsApp Business API (also known as WhatsApp Cloud API or WhatsApp Business Platform). This API requires verification of your business by Meta. All the platforms compared in this article (Aurora Inbox, Tidio, ManyChat, Landbot, Botsify and WATI) use the official API, which guarantees stability and compliance with Meta's policies.
How long does it take to implement an AI-enabled chatbot in WhatsApp?
Implementation time varies depending on the platform and desired complexity. With solutions like Aurora Inbox, a basic AI-enabled chatbot can be up and running in less than 24 hours. Initial setup includes: connecting your WhatsApp Business number, uploading training documents for the RAG, defining the agent's tone and personality, and configuring escalation rules. For enterprise deployments with custom integrations, the process can take between 1 and 4 weeks.
Do AI chatbots for WhatsApp work in Spanish?
Yes, but the quality varies between platforms. Solutions like Aurora Inbox are designed with a focus on the Spanish-speaking market and understand regional variations of Spanish (Mexican, Colombian, Argentinean, Spanish). Other platforms such as ManyChat or Landbot were originally created in English and their support for Spanish may be less natural. When evaluating options, it is advisable to test the quality of the Spanish answers with real questions from your customers.
Conclusion
The market for AI-enabled chatbots for WhatsApp Business has matured significantly by 2025. Companies no longer need to choose between automation and quality of service: modern solutions with advanced artificial intelligence offer both.
Aurora Inbox is positioned as the most complete option for companies looking for a truly intelligent AI agent for WhatsApp, with RAG capabilities, trainable agents, automatic scheduling and integrated catalog management. Its focus on the Spanish-speaking market and its multi-channel architecture make it the best choice for businesses in Latin America and Spain.
Regardless of the platform you choose, make sure it offers real conversational AI (not just rule flows), native support for Spanish, integration with the official WhatsApp Business API and an intelligent escalation system to human agents. These are the pillars of a modern and effective customer service experience.
