Team Collaboration
Your Team Working Together, Not Separately
No more chaos with each salesperson having their own WhatsApp account. With Aurora Inbox, your entire team works in a single shared inbox where everyone sees what's going on, no one steps on anyone else's work, and no customer goes unanswered. Total visibility, real coordination, zero missed messages.
Messenger
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Assign Any Conversation to the Right Member with One Click
Every customer deserves a clear responsible person. With Aurora, you assign any conversation to a salesperson, support agent or supervisor with a single click. The assigned agent receives immediate notification and the rest of the team knows who is in charge. Zero duplication, zero confusion.
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Leave Private Notes That Only Your Team Can See
Sometimes you need to share context with your team without the customer seeing it. Aurora's internal notes are inserted directly into the conversation, visible only to your team. Document agreements, warnings, special instructions or any details the next agent needs to know before responding.
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Mention a Colleague and Involve them Instantly
You don't need to leave the conversation to ask for help. Type @name inside any chat and your colleague receives an immediate notification with the context of the conversation. Ideal for asking technical questions, escalating a case or requesting approval for a discount without interrupting the flow of care.
Testimonials
Find out what our clients think
Ana Nilo
Previously, it was very difficult to have control of the conversations and clients that arrived through WhatsApp Business. With Aurora, we have been able to implement service processes and improve collaboration between the different departments of the Company.
Anglo-educational
Thanks to Aurora Inbox, our internal communication on WhatsApp has improved a lot. We manage to streamline responses to our clients and improve the quality of our service. With conversation transfer and Chatbot we can provide specialized solutions quickly and efficiently, this has improved our overall customer experience and strengthened our sales.
Pretty Chic
Aurora Inbox has helped us improve communication with our clients. Before, we lost chats and it was very difficult to remember the process we followed with each client. Now, thanks to the features of labels, notes and Chatbots for messages, we achieve faster and more efficient responses, which improves our customer service and allows us to offer a more complete service. I didn't have any difficulty learning how to use it!
Natural Vision Opticians
Since we started using Aurora Inbox, our communication with our customers has improved significantly. Chatbots, scheduled messages, and broadcasts allow us to win back old customers and increase trust in our service, and the excellent support makes the transition easy. Additionally, Aurora streamlines our daily work, allowing us to focus on other important tasks. I highly recommend Aurora if you want to improve your communication with your customers.
All Conversation History, Even If You Change Agent
When a customer is reassigned, the new agent does not start from scratch. Aurora keeps the entire conversation history visible to the entire team: every message, every shared file, every internal note and every reassignment change. The customer never has to repeat what he or she has already said.
Control What Each Team Member Can See and Do
Not everyone needs access to everything. With Aurora roles, you define who can see all conversations (supervisor), who can only see theirs (agent), and who has full control of the configuration (admin). This way you protect sensitive information and each person has exactly what they need to do their job.
Stop Losing Customers due to Lack of Coordination
Unify your team in a single inbox, assign conversations with a click and coordinate with internal notes and mentions. Your team will respond faster and no customer will be left unattended.