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Aurora Inbox: Your Definitive Guide to Success on WhatsApp

Welcome to the official Aurora Inbox blog!

Empower your company with Aurora Inbox

Discover how to boost your business on WhatsApp with our step-by-step tutorials, practical tips and the latest business technology news. With Aurora Inbox, turn every conversation into an opportunity for growth and maximize your productivity on the world's most popular messaging platform.

Do you want to know how to take your business to the next level with Aurora? Chatbots, AI, Broadcasts and much more.

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WhatsApp Customer Service Statistics: Benchmarks 2025

Updated WhatsApp customer service benchmarks in 2025: first response times, resolution rates, CSAT, conversations per agent and peak times in LATAM. Compare WhatsApp vs other channels and discover how AI transforms these metrics.

ROI of AI Chatbots in Sales: Data and Case Studies 2025

Learn how to calculate the return on investment (ROI) of an AI chatbot for sales. Includes formulas, industry benchmarks, real cases of SMEs and examples of calculation with concrete data for businesses with 500+ monthly queries.

WhatsApp Business 2025 Statistics: Usage, Conversion and Trends

Discover the most relevant statistics for WhatsApp Business in 2025: global users, penetration in LATAM, open rates, conversion by industry and key trends that every company should know for its business messaging strategy.

How to Capture TikTok Ads Leads and Serve Them via WhatsApp

Learn how to connect your TikTok Ads campaigns with WhatsApp to respond to leads instantly with AI, increase conversions and take advantage of TikTok's explosive growth in Latin America.

How to Create Effective WhatsApp Marketing Campaigns in 2025

Complete guide to design, launch and optimize WhatsApp marketing campaigns in 2025. Learn about campaign types, targeting policies, segmentation, personalization, A/B testing and key metrics to maximize conversions with the official WhatsApp Business API.

How to Scale WhatsApp Sales without Hiring More Staff

Discover how to scale your WhatsApp sales without hiring more salespeople. Learn how to use AI agents, follow-up automation, self-service catalogs and reactivation campaigns to multiply your sales capacity without multiplying your payroll.

How to Measure Customer Satisfaction by WhatsApp (CSAT, NPS)

Learn how to measure customer satisfaction directly via WhatsApp using metrics such as CSAT, NPS and CES. Discover how to implement post-conversation surveys with response rates higher than 40% and how to interpret the results to improve your service.

How to Configure Smart Replies in WhatsApp Business

Learn how to set up autoresponders in WhatsApp Business from the most basic native options to AI agents that understand intent, generate contextual responses and convert leads into customers. Find out what level of automation your business needs.

How to Connect HubSpot with WhatsApp to Manage Leads

Discover the methods available to connect HubSpot with WhatsApp, compare costs and benefits of each option, and learn how to manage your WhatsApp leads without losing your CRM information.

How to Create a Product Catalog in WhatsApp with Shopping Cart

Learn how to create a product catalog in WhatsApp with integrated shopping cart. Discover the options available, from WhatsApp Business to WhatsApp Business API with platforms like Aurora Inbox, to sell more via chat.

How to Automatically Qualify Leads in WhatsApp with AI

Learn how artificial intelligence can automatically qualify your leads on WhatsApp, prioritize prospects with higher purchase intent and send the best leads to your sales team in real time.

How to Connect Google Calendar with WhatsApp for Appointment Scheduling

Learn how to connect Google Calendar with WhatsApp so your customers can schedule appointments automatically. Discover the integration options, the step-by-step flow and how an AI agent can manage your calendar in real time without human intervention.

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Aurora Inbox is a sales tool for WhatsApp. Our mission is to help SMBs thrive by simplifying and enhancing customer conversations—turning every interaction into a meaningful connection and a step toward growth.

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