AI RECEPTIONIST

Your business answers every call. Even when you can't.

The same Aurora that handles your WhatsApp also answers your phone: it responds with your business's information, books the appointment, and puts the call through to you or takes a message.

Talk to Aurora →Create your account
Day, night, and SundaysSpanish, English, or PortugueseYou decide who answers
8:14 pm5G
CALL IN PROGRESS
Taller Garza
+52 81 4160 0610
0:02

CustomerGood evening, do you do tune-ups? About how much is it?

AuroraYes. A major tune-up starts at $1,850 and includes spark plugs and filters. What car is it?

CustomerA 2019 Versa. Do you have an opening on Tuesday?

AuroraOn Tuesday I have 9:00 or 12:30. Shall I book you for 9:00?

CustomerYes, 9 works.

CustomerCan you put me through to Luis? I have a question about my warranty.

AuroraOf course, I'll put you through.

Ringing Luis · no answer

AuroraHe isn't picking up right now. Shall I leave him a message so he calls you back tomorrow?

THE PROBLEM

Callers don't wait. They call the next one.

A missed call almost never leaves a message. And it's almost always lost for the same reason: you were working.

  • I'm with a customer and can't pick up the phone.
  • They call me at night and on Sundays.
  • I answer the same question twenty times.
  • By the time I call back, they've already hired someone else.
5 MISSED CALLS2 UNHEARD VOICEMAILS
81 •• •• 48
Missed call · Monterrey
7:42 pm
Carlos Mendoza (2)
Missed call · Mobile
6:15 pm
55 •• •• 99
Voicemail · 0:41 · New
1:04 pm
Laura Garza
Missed call · Mobile
Sun
33 •• •• 67
Missed call · Guadalajara
Sat
WHAT IT DOES ON A CALL

A normal conversation, with your information.

No “press 1” menus. If it doesn't understand, it asks the caller to repeat instead of making something up.

01

Answers with your information

Prices, services, and hours: the same things you already taught it for chat, from your website and your documents.

Answered with your informationExactly as it is in your knowledge base
02

Books during the call

It checks your availability, repeats the appointment out loud, and books it only when the caller says yes.

Appointment bookedTuesday 9:00 · Major tune-up
03

Transfers or takes a message

If the caller asks for a person, it rings your team. If nobody picks up, it takes a message and notifies you in your inbox.

Message for LuisAsks for a call back tomorrow

It works with your team, not instead of it.

On each number you choose the order. And if Aurora can't take the call, it goes back to your team or to voicemail.

WHO ANSWERS

You decide, number by number.

Incoming call
to your Aurora number
first
Rings your team
25 seconds
if nobody answers
Aurora answers
answers and books
after the call
Lands in your inbox
transcribed, with an appointment or a message
Incoming call
to your Aurora number
instantly
Aurora answers
answers and books
if they ask for a person
Rings your team
transfer
if nobody answers
Takes a message
and lets you know
Incoming call
to your Aurora number
during your hours
Your team answers
as always
after hours
Aurora answers
instantly
when you open
You see it in your inbox
appointments and messages
Aurora IAYour teamIf Aurora can't take the call, it goes back to your team or to voicemail.
📞 Incoming call · Sunday 8:14 p.m. · shop closed
Jorge Salinas
+52 81 •• •• 40 · called the shop's number
Answered by AI · 0:48
CustomerGood evening, do you do tune-ups? About how much is it?
AuroraYes. A major tune-up starts at $1,850 and includes spark plugs and filters. What car is it?
CustomerA 2019 Versa. Do you have an opening on Tuesday?
AuroraOn Tuesday I have 9:00 or 12:30. Shall I book you for 9:00?
CustomerYes, 9 works.
Appointment booked · Tuesday 9:00 · Major tune-up
IN YOUR INBOX

You don't listen to recordings. You read what matters.

  • Every call stays in the customer's conversation, next to their WhatsApp chats.
  • With its transcript, and its recording if you have that turned on.
  • The appointment is already on your calendar, and the message is where your team can see it.
WHAT IT COSTS

One number, and the minutes it answers.

YOUR NUMBER · AURORA VOZ
$850MXN/month + VAT

The calling add-on, on top of any plan: 1 phone number, 500 minutes for your team, and 500 of transcription.

WHAT YOUR AI ANSWERS
15tokens per minute

They come out of your plan's tokens and are counted by the second. When the call moves to your team, it stops using tokens.

An example: 100 calls of 3 minutes a month use 4,500 tokens; the Aurora IA plan includes 10,000. See all pricing →

HOW TO START

It's the agent you already have, with a phone.

01

Activate your number

Add Aurora Voz to your plan and choose the number your customers will call.

02

Choose how it sounds

Voice, greeting, and who answers on each number. What it knows is what you already taught it.

03

Call it before you go live

Make a test call from your browser and hear it answer with your information.

FREQUENTLY ASKED QUESTIONS

Before you hand it the phone

01Do I need to create another agent for calls?+
No. It's the same agent that handles your chats, with the same information. For the phone you only choose its voice, its greeting, and who answers on each number.
02Does it say it's an artificial intelligence?+
Yes. You choose whether it says so at the start of every call or when asked.
03What happens if it doesn't know the answer or doesn't understand?+
If it didn't understand, it asks the caller to repeat. If it doesn't have the information, it offers to put the call through to your team or take a message; it doesn't make things up.
04What languages does it answer in?+
In your agent's language: Spanish, English, or Portuguese, with several voices to choose from in each.
05Does it also make calls?+
No. It answers the calls that come in to your Aurora number. Outbound calls are made by your team from the inbox.
06What doesn't it do over the phone?+
It doesn't search your catalog, prepare estimates, or take orders or payments. It answers, books appointments, transfers, and takes messages; closing the sale is still your team's job.
07What happens if I run out of tokens?+
Aurora stops answering and calls ring your team, as before. It answers again with your next cycle or when you upgrade your plan.
AI RECEPTIONIST

No call should start at a voicemail box.

Talk to Aurora on WhatsApp and ask it to show you how it would answer your business's phone.

Talk to Aurora →Create your account