Aurora Inbox vs Kommo
The alternative to Kommo with an AI agent that sells alone.
Kommo organizes your chats in a Kanban pipeline with rule-based bots. Aurora adds an autonomous AI agent that converses, rates, schedules, and closes chats on its own—on WhatsApp, Instagram, Messenger, and TikTok, starting at US$1,449 per month.
The quick verdict
If you want a CRM with a mature Kanban pipeline and rules-based bots, Kommo is a solid and affordable option to get started. If you want an autonomous AI salesperson that handles your WhatsApp conversations on its own—with cutting-edge AI, human support, and local billing in pesos—Aurora is the best choice.
Comparative
Aurora Inbox and Kommo, side by side.
Kommo's data comes from its public pricing page, verified on May 15, 2026. Plans are subject to change—confirm before deciding.
| Aurora Inbox | Kommo | |
|---|---|---|
| Starting price | From US$$99/month (3 users included) | US$15/user/month (Base); AI is charged separately |
| Additional user | US$13 each | Model per user (from US$15/month each) |
| Autonomous AI Agent | Yes, included in the plan | Reactive: only responds to incoming messages, limited to 8 actions |
| AI Model | Latest generation models | Not publicly disclosed |
| AI Responses | Included according to plan (800–20,000/month) | AI as a separate package, on top of the price per seat |
| native TikTok | Yeah | Yeah |
| Knowledge base (RAG) | Yes, documents and web | Yes (TXT/PDF/DOC/URL, up to 100 sources) |
| Calendar with synchronization | Yes, integrated | Via integrations (Google Calendar, Calendly) |
| Product catalog in chat | Yeah | Via e-commerce connectors (Shopify, Nuvemshop) |
| Visual sales pipeline | Yeah | Yes, mature Kanban (up to 100 pipelines in Pro) |
| Support and onboarding | Live demo + WhatsApp and video call | Self-service; implementation via certified payment partner |
| Implementation fee | US$0 | US$0, but it is usually implemented via a paid partner |
| Minimum contract | Monthly, cancel anytime | 6 months |
| CFDI/MXN Billing | Yeah | No, USD only |
Why Aurora
Four reasons to choose Aurora over Kommo.
An agent who does initiate the conversation
Kommo's documentation states that its agent "only responds to incoming messages and cannot initiate conversations." Aurora proactively follows up when the prospect remains silent.
Next-generation AI, without a black box
Kommo does not disclose which AI model its agent uses or its actual capabilities. Aurora uses state-of-the-art AI models to reason through each conversation, with consistent and auditable results.
Human support, not just self-service
Kommo is self-service or implementation via a certified paid partner. Aurora offers a live demo with a team member and support via WhatsApp and video call.
No 6-month contract
Kommo requires a minimum 6-month subscription and charges only in USD. Aurora is monthly, you can cancel anytime, and you'll be billed in pesos with CFDI (electronic invoices).
Things to keep in mind
Kommo's limits.
Kommo is a mature and popular tool in Latin America. These are the areas where it falls short compared to a modern AI agent, according to its own documentation and pricing page.
Your agent "only responds to incoming messages" and is limited to 8 predefined action types. You cannot proactively follow up with a prospect who has remained silent.
Source: Kommo support documentation
Kommo doesn't disclose which language model powers its agent on any product page, support site, or blog. You can't assume it has state-of-the-art reasoning capabilities.
Source: Kommo product and support pages
The subscription has a minimum term of 6 months, is charged per user, and only accepts credit cards or PayPal in US dollars. There are no CFDI invoices or prices in pesos.
Source: Kommo pricing page
In practice
What changes the day-to-day.
You configure the Salesbot by rules and the AI Agent separately: two distinct surfaces to learn and maintain.
A single AI agent with integrated RAG, calendar, catalog, and handoff to human. Just one thing to configure.
The agent waits for the client to write first. If the prospect goes cold, no one automatically reactivates them.
The agent proactively follows up with automated sequences when the prospect stops responding.
You can configure everything yourself or hire a certified partner for a fee to implement it. The AI agent is also paid for as a separate package from the seat price.
You get a guided demo with a person and support via WhatsApp and video call whenever you need it. The AI agent is included in your plan.
Switch to Aurora
Migrating takes minutes, not weeks.
Connect WhatsApp, Instagram, Messenger, and TikTok, upload your business information, and your AI agent will start responding the same day. No credit card required to get started.
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Human supportLive demo with a person and support via WhatsApp and video call. Kommo is self-service or a paid partner.
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AI agent included in the planThe agent is included in your plan; at Kommo it's a package that is charged separately from the seat price.
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No forced contract and local billingMonthly, cancel anytime. CFDI and MXN for Mexico; Kommo ties you in for 6 months and only charges in USD.
Frequently Asked Questions
Aurora Inbox vs Kommo: the most frequently asked questions.
Is Aurora Inbox replacing Kommo?+
Yes. Aurora covers the multichannel inbox, the CRM with a visual pipeline, and the AI agent in a single platform. You migrate your conversations and sales funnel without losing any history.
Which is cheaper, Aurora or Kommo?+
It depends on the team size. Kommo starts at US$1,441.50 per user, but charges for the AI agent as a separate package and requires a 6-month contract. Aurora includes the AI agent in its plan (starting at US$1,449.99/month with 3 users; additional users US$1,441.50) and is monthly. For teams that actually use AI, Aurora is usually more cost-effective.
Is Kommo chatbot a real AI agent?+
Kommo's agent only responds to incoming messages and is limited to eight predefined actions, according to its own documentation. Aurora runs a state-of-the-art, autonomous AI agent that converses, rates, schedules, and follows up on its own.
Can I invoice in pesos using CFDI?+
With Aurora, yes: CFDI invoicing and payment in MXN for Mexican businesses. Kommo only accepts payments in dollars via card or PayPal.
Does Aurora have a Kanban-type pipeline like Kommo?+
Yes, Aurora includes a visual pipeline linked to conversations. Kommo offers greater depth in pipeline customization; Aurora clearly wins in autonomous AI capabilities.
Does Aurora help me set it up or do I have to do it myself?+
Unlike Kommo, which is self-service or requires a certified paying partner for implementation, Aurora includes a live demo with a team member and support via WhatsApp and video call to help you set up the AI agent and get the most out of it. (Both platforms support WhatsApp, Instagram, Messenger, and TikTok in channels.)
Start today
Give your business an AI agent that sells itself.
Activate Aurora without a credit card and let AI handle WhatsApp, Instagram, Messenger, and TikTok while your team focuses on closing deals.
Comparison prepared by Aurora Inbox for informational purposes. Kommo's data was taken from its website and public pricing page, verified on May 15, 2026. Third-party prices and features may change without notice; always verify with the original source before making a decision. Kommo and its trademarks belong to their respective owners.